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July 2023 by Jeremy Traglia
0 stars would be more appropriate. This company is as wacky as they get. We called to tow our car on a Saturday when we broke down on the side of a highway. We were in route as a family in multiple vehicles to go to the river, so were not able to sit and wait for them. They said they could pick it up anyway within about 30 min. The intitial call to ask for the tow took about 45 min. as they went through a plethora of questions that seemed completely unnecessary and being put on hold several times. However, they called back about 30 min. later wanting to verify all of the same information we gave them on the first call all over again. Then, they called back about another hour later saying their tow truck broke down so it was going to cost an extra $100 on top of the $194 they were charging in the first place to have their sister company pick up the car. We told them that is ridiculous and just nevermind. The $194 charge still got charged to my credit card without them ever towing anything. Luckily the car was still there the next day. Now they are saying they will refund it, but it will cost a $19 service charge. They claim the refund will take 3-5 business days to post to my card, so we'll see if I have to dispute it or not in a week. It also sounds like a cutomer service department in another coutry, not a local Live Oak business. I usually make every excuse for a business instead of posting a negative review, but this was one of the worst customer service experiences I've had in years. **Update-the charge was refunded minus the $19 fee. I'm not real sure why you would charge a highly dissatisfied customer for whom you provide no service a $19 fee.
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April 2023 by Mac Leggett
Amazing, they were not available
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March 2023 by Jo Anne Morris
Don't believe the hype! These people would rob their own mother's graves! Was quoted $288 price for a less than 25 mile local one way tow.
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March 2022 by Eric Linkh
Phone number goes straight to a towing dispatch service rather than Jean and Mabels towing. The dispatch service member could not answer the question where where you located. Shady business practice.
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March 2022 by Bedeline Rene
It is a really very awesome company especially for the staff John, he is so nice to help me dirty himself but make my car perfect!!! His price is the most reasonable than that I have ever met. I recommend his good sevice! Happy tow!!!
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March 2022 by Larry Charity
We were driving on the freeway and had a flat tire. John was the driver who helped us. He was so kind and very efficient with helping us change our tire. I can't thank him enough!
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March 2022 by Asma Akter
I sent them a statement about having my vehicle towed to the Volkswagen business to keen beginning and back to my home. They were exceptionally getting, patient and pleasant to me. They hit me up with a gauge cost two or three hours. I suggest them 100%. Much thanks to you Guy and Jean and Mabel's towing!
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March 2022 by Abdulalim 0041
I thought my battery kicked the bucket however it was my starter! Fellow taught me and aided me by giving me ideas on the most ideal approach to deal with the circumstance! He truly set aside me a cash and was so persistent. Most tow drivers I have managed would simply leave you and not give it a second thought. I felt that a terrible circumstance ended up being OK! Much obliged again Guy!
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March 2022 by Lara Deloney
They move and handle things alot faster then orlando....
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March 2022 by Donald Carter
My battery died and called AAA. They sent Jhon and he was on time, friendly and efficient with battery check and eventually battery replacement. FAST!!! So nice! Grateful! Thanks Jhon!!!
