“Absolutely blown away with the customer service here !! Thank you so much this will be my go to post office for whatever I need thank you so so much ❤️❤️❤️❤️❤️❤️”
“This is the best-run post office I’ve been blessed to count on for my mailing needs. Amazing staff and these ladies always welcome everyone with a smile and answers to any questions and/or help needed!”
“I stop by often since I moved nearby and I left my sunglasses on the counter. They saved them for me, and that was so appreciative, as I loved those glasses so much! My friends always told me how nice they are, and I'm a believer!”
“The actual post office staff are lovely and helpful. They seem to go above and beyond to help me send things. My mail carrier however, whom I have never met as I live in a condo, but I am constantly having packages and mail delivered to the wrong box. Constantly. People don’t always return it to me. One nice guy did. Probably because it was bugs I had ordered for my gecko. It is frustrating and time wasting.”
“I wanted to leave a review because I had such a great experience with Wanda at the passport counter. I wanted to thank her because she was so kind and patient; I had some complications on my end with passport paperwork, and was instructed errantly at a different passport agency before coming to the Oneco office. Wanda had an eagle eye and picked out several small errors that I had made; she was extremely competent. It really made something that should have been a headache, very smooth and easy . In addition, I came in the middle of the day and the PO was very easy to find, easy parking, and the post office was very calm and quiet. I will definitely tell anyone I know who is getting a passport to go here first, thanks again, Wanda!”
“So far I've had great experiences here. First time I was helped by Sheena. Very upbeat and friendly. Took care of me with a smile on her face. The second time I went here I had the exact same experience with Glenda. After the horrible experiences I've had over the years at the Beneva Post Office (near 12th St), this is now my go to Post Office.”
“⭐⭐⭐⭐⭐ Above and Beyond — Restored My Faith in Customer Service
How do I even begin to say thank you to the incredible people working at the United States Postal Service @ 75th St W Post Office?
On the morning of February 5, I received a message from Amazon stating that 60 items were on hold. After numerous calls, Amazon assured me the issue had been resolved due to items shipping from different warehouses. I wasn’t overly concerned at first…until 4:30 PM, when I arrived at the rental property where everything was supposed to be delivered… and nothing was there.
Amazon then told me there was nothing they could do because the packages were now with the USPS. With 23 guests arriving in one hour, my husband and I left the property and drove down 75th Street West, where we spotted the post office. Coming from New Jersey, where post offices often close early, I feared I’d be pounding on locked doors—but to my relief, they were open until 5:30 PM.
After waiting on a very short line, I was greeted by a kind young woman at the counter. She explained she couldn’t reach the carrier but that the supervisor might return between 5:30 and 7:00. She was honest and compassionate, took down my name and cell phone number, and promised to call me as soon as she had information.
At that moment, the stress hit me hard—and tears surfaced. A kind customer behind me wished me luck and said she truly felt for my situation.
I stepped outside to sit in the car with my husband when that same customer (God Bless this woman!) exited the post office, ran over to me, and said, “The supervisor just showed up!” I couldn’t believe it. I rushed back inside, and while I was standing in line, the supervisor called my cell phone. I was shocked—not only by the speed of his response, but by his kindness.
He was calm, understanding, and willing to work with me to figure out a solution. When I told him I was actually standing in the lobby and willing to wait, he arranged to bring all 13 boxes out to me so I could personally transport them to the rental property.
When he came out with the boxes, I couldn’t help but hug him. I had less than 30 minutes before my guests arrived, and he went so far as to help us load the boxes into our already jam-packed van, which he offered to hep with also!
Finally, the woman at the front counter also came outside to make sure everything was okay. That level of care and follow-through meant the world to me.
This experience was nothing short of heartwarming. These federal employees went above and beyond in every sense, restoring my faith in people who truly care about doing their jobs—and doing them well. I sincerely hope this review reaches the appropriate supervisors so these outstanding individuals receive the recognition they deserve.
Thank you again for helping me through what felt like an impossible situation. I will never forget your kindness.”
“Jeanne is very polite. A ray of sunshine I really appreciate all the people that work there this has to be the best post office in the whole United States. I would give it 10 Stars if I could.”
“I totally understand they lack a better service in reaching a specific location anywhere however, they always do an exeptional service in deliveries. This service is not easy and I really appreciate their great efforts.”
“Matt was very patient and helpful with my extensive certified mailing needs. I appreciate him being able to take the time needed to help me get my numerous letters sent out.”
“Please don't take to heart reviews posted years ago this location has changed dramatically. Staff are very friendly, helpful, and patient with customers and made sending packages very nice experience! I highly recommend to others because of how patient and and accommodating the staff were. They answered all of my questions and put my mind at ease.”
“Staff here are friendly and accommodating. The line can get long and the wait time varies by customer obviously. This is a government business, not sure why some people expect to be in & out in a flash. Especially when more often than not it's the customers who aren't following proper packing procedures that ate causing the delay.”
“They’ve always been very kind to me. I can’t complain. Nobody’s ever given me bad service. People get upset at the folks working there when their mail has issues, but it’s not their fault. They’re trying their best and they’re very kind”
“Always found the staff to incredibly helpful and friendly. One staff person even took the time to help me wrap a return. Where does that happen? Right, nowhere else. Thankful for their service and all their carriers. Our carrier, Lori, is fantastic.”