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August 2022 by Brittany Schleper
Chris Nash provided high quality customer service. We chose to buy here over the competitor warehouse soley based off of how I treated over the phone. Having zero prior experience with showroom/sales procedures, Chris made our purchase very seamless. Couldn’t be happier with our decision. Thanks Chris! I would 10/10 recommend
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November 2019 by Heidi A.
The selection is not too bad, and it looks nice inside. I was met by Chris, and asked for floodsafe water lines for my toilets. They did not have them, so he suggested a high tech option that would automatically alert me to leaks but not shut it off. Having suffered from a massive plumbing leak at a previous house that could have been prevented by a floodsafe hose valve, this is a matter of passion (and probably PTSD) for me :) . However, it's not his fault they do not have them there. I'm also renovating a house, so I was looking at sinks, faucets, etc. I had something specific in mind for a sink and he helped me look at options in catalogs. Time was tight so he said he'd email me the next business day. Sure enough, he did email me with a quote and more info for the products that matched my criteria. They are really responsive! They are only open during the week, which is kind of bad for those of us who have to work. I got there right before closing.
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March 2019 by Tanya H.
I could not have had a better experience than I did with Broedell at their Longwood location. I have a 3B 2 1/2 B bath home that needs everything... from bathtub to bathroom fixtures, toilets and accessories to kitchen and utility sinks and faucets. It felt overwhelming, but Quinn (customer service/ sales person extraordinaire) made it a painless and straightforward job. First asking my needs and budget -- then making solid recommendations. The estimating process was swift and professional and she provided all the specs and options quickly and accurately. As we refined the order and made selections, she was responsive and a pleasure to work with. Overall, great selection, customer service and products.
