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January 2024 by Sandra G.
I unfortunately live in a neighborhood with an HOA that dictates precisely what mailbox the residents may have. There are two mailbox companies in Florida that make this very expensive mailbox. One of them has a very long lead time when a replacement is required. The other SAID they could replace my mailbox in 1/2 the time of the other. They're both horribly expensive, so price was not a factor in my choice. I was very disappointed that the company I chose took 2 months to replace my mailbox and forgot to apply the house numbers!! After waiting way too long, I ordered house numbers from Amazon and applied them myself.
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January 2024 by Mike D.
Had them install a dual mailbox in our community. Good quality and good installation. Had to pay up front and then took quite a while for them to confirm the installation date ~2.5 weeks but once it was confirmed it happened quickly.
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October 2021 by Denise Theresa
Nancy was very professional, friendly and knowledgeable. She patiently explained the whole process of repairing the mailbox and gave excellent recommendations.
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July 2021 by Diane D.
I was referred to Creative Mailbox Designs by my HOA. When I called, I spoke to Melissa Aldawqi, who was great! She explained the process and the cost, and set up installation. It was quick and easy. About 6-7 months later, a piece fell off the back. Melissa had someone come out quickly to fix. It's nice when a company stands behind their product. Even better when their employees are so very friendly and helpful. I highly recommend!
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May 2021 by Bob Straub
Someone accidently hit my mailbox and the HOA was on me because it was a real eyesore. I contacted the Tampa office and talked with Melissa Aldawqi and explained the situation to her. She sent a technician right out with the correct parts and the eyesore disappeared. It looks great and everyone is happy, especially the HOA. Thank you Melissa.
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March 2021 by Ben Noebels
Excellent customer service helped me with a well made product.
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October 2020 by Miguel Diaz Barreto
I wish many businesses were like Creative Mailbox Designs. They had the parts we needed and were very quick responding. Very professional! Highly recommend them!
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October 2020 by Mike Pulis
the new mailbox looks great! highly recommend!
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September 2020 by Cindy Snead Wherry
When our mailbox was damaged we were able to quickly get replacement parts. They are very helpful and courteous
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July 2020 by Jeff Lenderman
Just had a great experience ordering a new flag for my mailbox. Wish I had found you guys sooner. Thanks Melissa for the great customer service.
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July 2020 by Mary Jo John Daraklis
Melissa was very helpful and worked with us on what we wanted and needed. She also said we can get in touch if we have any questions at all. I would recommend this to our friends and it was recommended to us.
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July 2020 by Tom Cannington
Melissa was awesome. She kept me informed about the mount; especially when she had to change the pick up time. Delays happen and not worth getting upset about, but not keeping informed is worth getting upset about. Again, thanks for the communication. I replaced the mount today and everything was perfect.
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April 2019 by Cat Simmons
Nancy Ruperto in the Tampa office has outstanding customer service! Explains everything perfectly and is very patient! It was a pleasure dealing with her!
