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September 2023 by Emily Brumley
Wouldn’t recommend this place to anyone. They give you false information and hope, it’s been over a month since our car has been here. Ready date keeps getting pushed out weeks at a time. Absolutely ridiculous, don’t get people’s hopes up about getting their car back and not even have the correct parts…
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June 2023 by Anaisly
I was trying to hold back on my review, however it's almost impossible to restrain myself from doing so at this point. A scale from 1.10 on customer service I'm forcing the 1 star in order to leave a review. This is a smaller shop. I guess they pick and choose who to serve in what manner. As for my personal experience I WILL NEVER go to a gerber Collison. As a former employee of this company , things have definitely changed. Wowing the customer at this location is definitely not it FOR ME, I took my vehicle in for repair and although they were snappy in fixing it they never updated me via phone. They messed with a part unrelated to the repair and ended up damaging the Parr. It's been a week and I am still waiting for this so called part. They also stated they will put me in a rental , however I was required to pay the deposit. To me is wasting my money for your mistake. They also have to put the part on and paint the area , as they burned the paint in that area. Now it's frustrating for me to have to contact them looking for my part instead of them reaching out to me , the professional way to go. They hardly answer my calls, perhaps because I don't play about my vehicle. The receptionist can be snippy if you rub her the wrong way. I think everyone in that location is LAZY. Pics below of damage to my car part.
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May 2023 by matt P
The general manager addressed my concerns and acted fast to fix my problems. Kudos to him being a great manager
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April 2023 by Erica Davis
I highly would NOT recommend it. I was advised I'd get step by step updates, I did NOT. I only received one telling me that my car would be ready the next day after being there for 2 weeks. I was calling bc I needed to know how long I should rent a car. So I was on a day to day basis renting my car which was costly. I called multiple times to get my own updates. Monica the receptionist was very rude with each call as if she was annoyed that I wanted information regarding my car. I did get a 1 call back from Duncan, after not being able to get ahold of the estimator/adjuster, he was also rude. He didn't allow me to speak he just called to tell me what the estimates were and not answer any questions I had. I already knew what the estimates were bc my insurance sent me a copy. I even stopped by in person and was turned away with no information bc "no one was available bc they're in a meeting" . I just pray I don't get in another auto accident and need to get my car repaired. If I did I would not be using them .Customer service 10 out of 10 would not recommend.
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March 2023 by ZeeZee E
My overall experience was exceptional! Sharee was amazing and more than knowledgeable and helpful regarding all my questions. Most importantly, They finished repairing my vehicle within a few days. I was surprised because they were extremely busy and had estimated 8 days. If I had to recommend a collision repair shop, I’ll definitely be recommending Gerber Collision! Thank you so much!!
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February 2023 by Anthony Faria
On 1/30 I took my vehicle in for an inspection for collision damage.Sharee Mace, Estimator, took photos of the damage to provide an estimate for my insurance company. She never submitted the estimate. I waited five days while sending two emails to her to find out the reason for the delay. She never responded to my emails, so I complained to my insurance company and they assigned my claim to another collision repair company.
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January 2023 by Nadine M.
I just picked up my car from Gerber and am very happy with the service I received. They kept me in the loop concerning the time it took to complete the repair and the paint match is flawless. I highly recommend this shop to anyone who's auto needs repair!
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December 2022 by Patrick Lafferty
I went there to get a quote and they don't take walk-in.There were several people sitting there that work there doing nothing.I told them I was paying cash out of pocket.If I was the owner and people are sitting around and letting money walk out.someone would be getting fired.
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December 2022 by Joyce H
Great all around
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November 2022 by Christian
UPDATE (November 15, 2022)The management reached out to me and we discussed the situation. I am satisfied and appreciate with how they handled and resolved this situation with respect and professionalism.*************October 2022I don’t like writing reviews especially negative ones but this time I need to. The staff members are nice and respectful. However I am paying a huge amount for my car rental because they keep extending the dates of the repair to the point that the car rental coverage expired. I understand that the parts took time to arrive but they should have at least clarified things to me first or ordered/waited for the parts to arrive first before deciding to have me drop my car off. That way, I could make a plan and I wouldn’t be paying >$500 just for the car rental. I could have saved 2-3 weeks of car rental if only they had coordinated with me l, as a customer, regarding this situation. Scheduling was poorly handled and they weren’t true to their word regarding the dates. They told me 3 days or 1 week it will be done but kept extending it “multiple times” and it took a total of 47 days to repair it. They are aware of this concern.
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October 2022 by Nicolas Jose Covelli
Professional service. Quick estimate for auto body damage.
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October 2022 by Nicolas Covelli
Fast and efficient service. Very helpful staff.
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June 2022 by Jay Silverberg
Fast and very professional! Kept me informed the whole time!
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June 2022 by Michael Shaw
Great honest work!
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May 2022 by Manuel
Excellent Service and Quality.! Very good communication, I had almost daily updates of the work. Very easy to make business with them, they take care of the car in a very professional manner.Thanks Lonnie.... !!!Service: General repairs & maintenance
