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March 2024 by Mike M.
Went and had oil change and new tires for my Jeep Wrangler. Craig was very friendly and helpful. Had to order tires and even installed them a day earlier. Kept me updated all the time. I trust this Pep Boys location.
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February 2024 by Ricardo Zayas
Excellent service and communication.
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February 2024 by Larissa West
My kids and I were in town shopping when we had an unexpected blowout. The technicians at this facility were able to assess my needs and get us back on the road in a timely manner so grateful for them.
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February 2024 by Blanca Velazquez
I am very pleased with the staff at pepboys in Longwoid, FL. Creg was a great helped and was able to help me and answer all my questions. I recommend this place ?
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February 2024 by Rick Brock
Great customer service
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February 2024 by Linda Litman
On three separate occasions I had my oil changed, bought new tires and had a new battery installed at Pep Boys on 17-92 and SR 434. The oil change took longer than expected but the tires and battery were timely and they did an excellent job. Craig and Dustin are the best !!!
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February 2024 by stephanie murch
Absolutely the worst customer service. Broke my ac. Won't make anything right. AVOID THIS PLACE
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December 2023 by Brooke Cruz
Great location! I arrived about 45 minutes early for a scheduled appointment. Within 5 minutes they already had someone working on my car! The employees were all well versed and able to answer all of my questions. They informed me of possible work my car may need but were not pushy at all! The tire I had to replace was priced within reason and I was out of there before my appointment time even arrived. This location was also very clean which I appreciate.
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December 2023 by Alicia Golding
This is the only pep boys I trust!!!! Gloria and Roderick always help me the best they can and never try to hide the ball or lie about repairs. They always bring me back to see exactly what’s wrong and I love that! I also greatly appreciate Gloria for doing everything she could to help with the price of my repairs. I will always come back to this shop no matter how far I live!
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December 2023 by Natalie Thorn
I would not recommend this location to anyone. Brought my car in for a tire inspection for a leak and they stated they couldn’t fix it. What I was left with was air filters removed from my car in which shouldn’t have been removed in the first place, they left the dirty filter in my seat and ruined my seat covers. They threw a lug nut in my center console at my glasses and scratched them so bad they aren’t even usable. They put nothing back where they got it when they shouldn’t have even been touching my filters and are costing me more money than before having to replace my glasses. I brought my car to another company and they fixed my tire right away and said the reason pep boys gave me made no sense and was invalid as to why they couldn’t fix my tire. They tried to jip me on money to buy 4 NEW TIRES. Trying to outsmart a young female and they lost on that one.
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November 2023 by Sales Daily
Gloria & her Team provide Great Service, Reasonable Pricing with No Pressure & run a Friendly & Professional Operation. I've had All 3 of my family's vehicles serviced there over the past 2 years with No Problems. The team is flexible & works hard to get the job done for as quickly & correctly as is humanly possible. I would recommend to try & schedule an appointment since they are very busy 7 days a week but they will try hard to accommodate walk-ins. Go check them out & join their email for discounts & coupons for service & tire deals. Check them out! Cheers!
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November 2023 by Amy
Another great experience at my local Pep Boys!! Gloria is awesome and communicated with me everything! She went above and beyond to help.my find the exact tire i needed! Roderick was my mechanic he was professional , fast friendly and informative in regards to my car!!2nd time there with excellent service!!!
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November 2023 by Tenesha Lewis
Extremely disappointing experience. Ill try to make this short.Back in March of this year was when I first brought my car in to have my brakes looked at as they were screeching loudly. I chose Pep boys because I was tired of getting bad results with local mechanics.(long wait times, issues not being fixed with my car etc.)One side of my brakes were replaced then when I realized that my brakes still had a screeching sound that was almost unbearable to hear all day, I brought my car back in to have the other side replaced. This was around June which was when I could finally afford it. Ive spent around $1300 at this point. Brakes are still screeching loudly even after both sides have been replaced.The store manager replaced them again for me but this time with "High performance" brakes but for some reason that still did not resolve the issue. I drive a 2018 Dodge Charger by the way. I googled, used some critical thinking but I myself could not figure out why this simple issue could not be resolved. I visit this store 6 more times over the course of a month and a half and my brakes sound like they were never replaced. At this point I decide to just ask for my money back so I can go somewhere else.Th last visit, the store manager scheduled for a more experienced mechanic to take a look at my car. Before he did, he rode in the car with me and we both heard my brakes screech...though before I left he informed me that the issue isnt with "their parts" and that he did know why they were still screeching and nothing could be done. He said he cleaned them for me and I informed him that if the issue persisted, I would be calling corporate again.I waited a couple of days until the weather cleared up again as it was raining and nothing changed... I called corporate again and quickly received a call from "the regional director" who very bluntly said that he will not refund what Ive spent so far and that he was passing my case to their insurance company. The insurance company said they could not do anything because the director had made the decision not to refund the money I have spent...So, after all of that back and forth, after me wasting hours of my time sitting in the lobby, I still have screeching brakes and no money to fix them. I will be avoiding PepBoys from this point forward.
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October 2023 by richard garcia
Gloria, Dustin, and Jerry all were super friendly and professional. Provided me options into repairing my car. They did great and I would recommend anyone to them
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October 2023 by Robert Carozza
I was greeted very friendly by Gloria and Dustin. They were very helpful. They were able to help me fix all the issues with my vehicle with no problem at a reasonable price. I definitely suggest them.
