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April 2024 by Marisa Freiberger
On March 31st around 12:30 AM, I called the Pizza Hut store that is closest to my house. I wanted to find out if I had enough time to place an online order for delivery without them cancelling it.(The store that I contacted was not this location.)I called because of how late it was. (I guess it was actually really early. Again, it was 12:30 AM).Online, I read that the majority of their stores were due to close at 1:00 AM, but it did not say when they would stop taking orders. Also, I figured the hours may be different because of the Easter holiday.Someone answered and place me on hold before asking what it was that I needed. I ended up waiting about 15 minutes while the annoying old music played. I decided to hang up. It was already late and the clock was ticking.I called right back and tried to quickly tell the man that answered that I just had a quick question, but he cut me off and placed me on hold again.I decided to try to place my order, thinking there was no way the website would allow it to go through & take my money if it was already too late.I placed the order at 12:56 a.m. and paid with my debit card fMy order was supposed to arrive from this location - Hunt Club in Longwood, FL. It automatically chose this store after I entered my address on the Pizza Hut website.As soon as I hit "Place Order" at 12:56 AM, the money for the order as well as a generous tip for the driver was deducted from my account. I was redirected to a page that said:"Order Confirmed!We are working on your order.Expected Delivery Time: 1:26 AM -March 31, 2024Click to TRACK".I also received a text message and an email that said the same thing.The problem is, the order never came. I was never even notified that it was going to be cancelled, and I was not refunded. They just decided to ignore me! And take my money! I am still in shock.I checked my order history on the site, which now showed that I placed the order for 2 days in the future, April 2. They had changed the date and time on my order for 2 days later.I tried calling the Hunt Club location, but no one answered.I didn't know what to do, so I attempted to call the other store that I had tried before ordering. The manager answered, but before I could even get a word out, he quickly mumbled, "We're closed," and hung up on me. I tried again, and this time, he didnt even say anything. He picked up the phone and immediately hung up. I couldn't believe it.I tried to find a corporate number, but I was unable to find much in terms of contact information.I waited out the holiday and was curious to see if the order would be delivered on April 2. It wasn't.I called Hunt Club unspoken to the store manager, a very kind woman who is very accommodating and apologetic. She sent the order to me immediately, free of charge. However, I still tipped the delivery driver since it wasn't his fault. But that doesn't exactly fix the problem.I expected to be contacted by the corporate because of the incredible lack of professionalism.I wasn't.Pizza Hut is a huge chain. If this happened to me, I am guessing it happens to a lot of people, and probably all of the time.Something needs to change.I would like to thank the manager at the Hunt Club location for the way that she handled the situation, and I am sorry you were the one who had to deal with it, because it was not your fault. I appreciate your patience. You do an excellent job.Vegetarian options: Pizza Hut offers a vegetarian pizza, which makes it easy!Dietary restrictions: Vegetarian: Vegetarian Veggie PizzaVegan: Order your pizza with no cheese (and obviously, no meat)Kids/Portions: Personal Pan Pizza, half & double sizes for breadsticks & sidesParking: Handicapped parking spots, free parking lot, and easy to find a spot. Most people are in and out, just picking up their orders.Kid-friendliness: Individual pan pizzas are great for kids. They are inexpensive, easy to eat slices, and the perfect portion size for a kid of any age... Or anyone, for that matter!Wheelchair accessibility
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April 2024 by Genesis Ureña
The pizza tasted really bad. Like old we didn’t like it at all. Ewwww gave me acid reflux right away. Never ordering from this location again
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April 2024 by Matthew August
Gabbed a calzone and it was only half full of contents. Not a great value.
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March 2024 by Liliana Villalpando
Worst pizza experience ever, pizza was so undercooked! Only one slice came out whole, the rest were tearing apart and stuck to the cardboard box. This was $23 NOT WORTH IT!Whoever you have please teach them how to make pizzas! (3/8/24, 10:21pm)
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February 2024 by Shawn Harris
Ordered 2 pizzas and wait over 90 mins for the pizza by the time we received it everything was cold. At least the driver was empathetic.Also you can’t cancel your order!!! So was pretty much stuck!
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January 2024 by Yordanys Rodriguez
I like the pizza from this place, the thin ones are delicious, I like them because they don't add so much puree!
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January 2024 by Curt Reuter
Chose contactless delivery and got a loud knocking at midnight, waking up family.
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December 2023 by Carla Meade
They need too check ✅ on their mail Box more often. Marry Christmas ?,at SHOTSKYS.Parking: When you get to Dominos, their are two places just be hind, see food PERKES RES, then for DRINKS SHOTSKYS is there. Don't forget DOMINOS Flat crust pepperoni ,it was, maybe STELL is $6.99or$8.35 with tax.
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September 2023 by Ramona Cordero
Very good taste and very good service too
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September 2023 by Crystal Thompson
Great experience, everyone is pleasantly nice. Food is already when I order from the app.
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July 2023 by Kelly Perry
Always fresh n hor and made quicky
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June 2023 by Brianne Dengel
For some reason the drivers can never find our address... the number is in giant white writing on the mailbox... typically the driver will call us and we have to go outside and flag them down. Tonight we ordered pizza and it says "delivered" but it is not. The eta was 11:30 and of course they are closed so we cannot call and find out where it is. We were of course charged when we ordered so now we have a hassle to deal with tomorrow to get our money back.
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June 2023 by Lana Vulicevic
If you want to wait 2.5 hours for delivery, then order from here. so ridiculous
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June 2023 by chris korza
This pizza hut is by far the best pizza hut I've been to. Even those it is very small the employees and food are on point never have a issue. Keep up the great work!
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June 2023 by Robert Sierra
Great service, my pizza was perfect.
