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November 2023 by Ruth Huddle
Best customer service I've had in years.
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July 2022 by Jim Early
* Two custom family room windows. Excellent materials and workmanship! Salesman was knowledgeable and experienced. Communication was great.Service: Installation
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April 2022 by Francis C.
We needed a new HVAC system as our old one that was installed when the house was built knocked out in March after just 10 years. Since we are in the Orlando area of Fl, air con is essential all year round. I met with Guy Chery the Sears local rep who gave us prices on several options. We choose a higher end very efficient Kenmore system that is very flexible..ie web control, and the ability to control humidity rather than temperature. It has been running for about a month and a half and we love it. It is saving us money as it is much more efficient. Sears also chose very good installers , KB Air, who came and installed the system in a day. They were friendly, taking care with our carpets, and cleaned up inside and out. They explained how it all worked leaving us with all the necessary paperwork. It looks and works great.
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April 2022 by Debrah Kendall
We had a new HVAC system and inside air handler with new thermostat installed. The technicians we on time and did a fantastic job in a timely manner. They were very friendly and knowledgeable. They made sure that we knew how to use our new thermostat before they left. We will use Sears Home Improvement in the future.
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April 2022 by DK Malhotra
We hired Sears third time, because our first time experience was excellent. And now they have completed the job second time also, I am looking forward to hire them again. They really do an excellent job!Service: General door installation
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October 2021 by Doug Marrs
* Excellent team. From Randi Lee, who was very professional, knowledgeable,and dedicated to the customer experience to my installer, Ryan. Great job!Services: A/C system repair
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October 2021 by Fred Higgins
Replacement windows and sliding glass doors. Cost $14,000.Communication sucks, staff not capable of connecting you to the correct person and when contacted they BS you and are not professional at all, don't know what they are doing or how to do their job. Sales manager not capable of ensuring the job gets completed. Will not talk to his customer when questions are asked. Final inspection completed 3 months ago, July 31, 2021 and window installation still not complete. Have parts of windows stacked on the window sill. Stay away from this company if you want your project completed to your expectations.Service: Installation
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December 2020 by Marcelo Guimaraes
Stay away from SEARS Home Improvement. My parents made the mistake of using them for a impact-resistant windows installation and the entire process has been a nightmare from beginning to end: awful service, no response to our attempts to contact them, charging us for amounts we did not authorize and much more. Do yourself a favor and stay away from them.
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September 2020 by Miguel Barrios
Got my windows done, amazing company, great team from start to finish
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August 2020 by Jacqui Rowe
Our window replacement project was probably the best home improvement experience we have ever had. The sales representative provided more information than all the other companies we got estimates from, and he was professional and courteous. The project manager was also professional and courteous, and she kept us apprised of every step of the project. The installers were some of the best we have ever had work on our home. They were prompt, fast, professional and polite. They left our home and yard neat and clean as if they were never there. The installation looks professional and well done. Last, but not least, the windows themselves are very high-quality, and make our home look like new! We are extremely happy with the results!
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August 2020 by Lee Lendzion
The crew that did our roof were OUTSTANDING they were quiet, great and fast Loved these guys wish more people were like them
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August 2020 by Marylee Chavez
Prompt Professional Service backed up by Sears Kenmore products. A great 10 year warranty. Professionals that made sure you understood how everything was going to work
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August 2020 by Eliu Lopez
The guys that did the work were fantastic. Mohammed and Chris were wonderful and answered any/all questions.
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August 2020 by David Bukola Akanbi
* Great Team Work From Beginning To The End, Job Well-done Excellently.Just need a bit of improvement in Communication.Thanks
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August 2020 by Harold Colon
* Great Products,9 Windows and 2 sliding doors ,we are very satisfied with the whole proyect, from sales to installation, Quality service in all aspects.
