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November 2023 by Frank Martello
Ordered a pallet of Sod back in April. Good price, nice job. Eventually lost that part of the yard and had to re-sod in October.Price went up, quality of Sod was poor as was installation. Already replaced two pieces due to Crabgrass in the Sod. No follow up or customer concern shown.
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November 2023 by Rosa González
Doesn't matter who came first. The guy that work outdoor will bring the service who ever he wants first.The lady inside door pretty nice.
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May 2023 by Tiffany Johnson
Horrible experience. I ordered 18 pallets of bahia that were completely brown (most but not all of it did green up with 2 weeks of watering to be fair). It fell apart in tiny handfulls. Laying 18 pallets of sod one tiny handful at a time was ridiculous and leaves a very uneven bumpy yard. I called multiple times. I finally got the owner on the phone and he was very rude. He told me he would not do anything to make it right because that's just how bahia sod is and he assumed I knew what I was talking about when I ordered it. I ended up ordering a few more pallets from a different company to make up for all the loss I had and those were cut in big beautiful green cut rectangles. This confirmed for me that Sod express delivered me 18 pallets of garbage and not only refused to stand behind their product but insulted me in the process. Bad business. Also the driver pulled into my neighbors yard and damaged his lawn even though my husband repeatedly told him not do. Don't waste your money.
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May 2023 by Suzy Shops
To be fair the first delivery of Sod was beautiful. I had to order another pallet plus a 100.00 delivery charge. The delivery was five hours past due and a pile of dirt. I’ve called four times for a refund of 225.00 and was told the owner would call me back to no avail. I’m disputing this with my credit card company and working with the BBB. I highly recommend you stay away from this company at all costs. The pictures speak for themselves!
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April 2023 by Lee L.
In searching for sod, I came across this place. I checked out the reviews, but decided to give them a try anyway. Compared to where I was getting sod it was a total let down. They did have some saw, but it was just OK. Definitely was not worth the price in which I paid more than I normally do. I have a few pieces I'm probably going to have to replace, the customer service was not the friendliest I feel (but now I know it's not just me). The young lady never told me when she process my payment even though my bank did and never offered a receipt or anything. I didn't ask for one because he it is just sod but they don't have to worry about your boy coming back.
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March 2023 by John Wattson
Wasted my time and poor selection. Told me over the phone they had a product, I got there and they had nothing. Most of the plants there were dead as well.
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February 2023 by Pete Jefferson
Buyer Beware! The low ratings for this business are correct. I was sold a truckload of sifted dirt (This was specified to me over the phone). However, I was delivered garbage dirt. There were rags, plastics, gravel, large rocks, even pieces of headphones, etc. I sent pics and the owner did not look at them and also did not call me back after several calls. I took the time to visit the establishment and speak face to face. The conclusion from the owner was that it was my fault and I should have told them it was garbage dirt before it was spread in my backyard by the contractor. I suppose I forgot to use my x-ray glasses to pre-determine its condition and see all the garbage in that dirt before it was spread. It cost me 100's of dollars to remedy only part of the issue that it caused.
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January 2023 by Natalia Orsini
Both times I have been to this nursery there is no workers to be found. The place feels very quiet / empty. A lot of things weren’t really organized or looked dead / bare. Took a look inside hoping for some indoor plants. Sadly only a few pothos hanging baskets and random garden decorations. Better luck at another nursery.
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August 2022 by Roberta Stanton
I used this company for tree trimming and sod in May 2021. The tree trimmers ran over my sprinkler system and crushed a section. They were supposed to come out and fix it but never did. The sod I ordered came in June/July. They were short because the "estimator" measured incorrectly. They said I needed another 600 sq. feet! How do you miss measure by 600 sq. ft?? Maybe 100 but not 600. So, we negotiated down to 400 sq. ft that I would be REQUIRED to pay for. Luckily I did not pay for the additional sod upfront. Needless to say they never showed back up to install the additional sod. My sprinkler system is still in disrepair and the yard still has no additional sod. In addition, the sod that they did lay was full of moths and weeds. It looks terrible. In addition, the customer service is smoke and mirrors. Horrible! I will NEVER use this company again.
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June 2022 by Candice Seremeta
I would HIGHLY recommend NEVER using sod express! They have horrible customer service and unprofessional employees. My experience was as follows....Although frustrating, it is understandable that sod deliveries may change due to weather conditions. The disappointing fact about sod express is even after delaying my sod for almost a week, they still did not show up for the confirmed delivery time. Sod express never reached out to let us know what was going on. When we reached out the them the list of excuses started to flow... driver needed 2 new tires, I dont know where hes at, not sure how long its going to be....blah blah blah. We suggested that maybe they should have replaced those tires last week since they were not able to get sod wed, thurs or friday. Their employees are not punctual, inexperienced and take no pride in what they do. The first day of delivery their forklift driver broke a pipe on our jobsite and when a phone call was made to sod express they said " well he is new" Even the staff in the office show up late and no one seems to know, or care, what is going on. I cancelled my sod with them for next week and if I could cancel the 10 pallets I'm waiting on for today I would. I did give them 2 stars cause the grass does look good. but everything else about them really does suck :(
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May 2022 by Elle
Purchased 16 sheets of sod this afternoon from this location. I was told to pay (before ever seeing it!!!) and drive around back to load it. I didn’t get out of my car since the ground was muddy but when I got home and looked at the grass - THE QUALITY IS AWFUL. It’s all dead already and after going through all the work we did to prepare our lawn, there is no way I’m ruining it by installing this sod. I am returning it tomorrow, DO NOT GO HERE FOR ANY SOD/TURF!!!!
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April 2022 by Oval Smith
Great place to get that last minute gift you forgot to buy her,,, Marriage saver.
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April 2022 by Judith D.
We contracted with Sod Express Nursery to replace sod at our home; approximately 5400 square feet. Kevin and his team arrived on time on March 16th and started removing the old sod. They returned the following day to complete removal of old sod and on Friday installed all the new St Augustine sod. They worked a little overtime but managed to complete the job. A month later and our sod is rich, thick and beautiful. Kevin and his team are true professionals. We are new to Florida and Kevin was so helpful setting our sprinkler system so our sod will be well watered. Words cannot express how happy we are with Sod Express Nursery and Kevin and highly recommend them!!
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November 2021 by Robin Holt
I had a great experience purchasing a truck load of seasoned oak for my fireplace, they have great customer service and the delivery was on time and the driver was very professional!
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October 2021 by Dawn Sipley
I should of listened to the reviews but out of convenience I showed up here. They do not open at 7:30, per online. When they finally opened at 8, I went in and asked the gal at the front desk if they had Bahia, she huffed and said, “I dunno, hey x we got any Bahia?!?” He say no and she snarks back at me NOPE. Wow, well ok then, I’ll be down the road. I was speechless and just left.
