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January 2024 by Tim D.
We utilize UPS for Amazon shipping and typically they are busy and unfriendly, but this location in Longwood by the Ali Baba is amazing. The women who work there are always super nice and helpful. Unlike the other locations (specifically Apopka) they are not annoyed when customers walk in. We now go out of our way to go to this one. 12/10
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January 2024 by Geneva B.
Oddly enough, my favorite UPS store. I go enough to have a favorite somehow.The girls are so friendly and nice. It's never too busy, I never wait long.I drive longer to go to this one!
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November 2023 by Craig Thomas
Excellent customized service!Ski was awesome, friendly and helpful. Helped me package and send an odd-shaped, expensive item across the country. Thank you so much!This store isn’t the closest to me, but I’ll be using them in the future after this. ?
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November 2023 by Michael Morales
SKI is all about customer service.We didn’t realize it was close to closing time and Ski assisted us with no rush and gave us valuable information!
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November 2023 by Lianna Gerken
Best location is the Longwood one. Been to several and you never know what you'll get with customer service. Ski is so personable and always make sure you're happy. He worked soooooo fast and will definitely go out my way to come to this location!
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November 2023 by ildrouilhet16
Ski was all alone at the store and he was a rockstar! He took care of a whole packed store while notarizing my papers with a great attitude & a smile on his face! You go Ski, thanks for your help!
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November 2023 by Dee Pee
I always come here and the staff is A1. Ski is really pleasant and personable, made my shipping experience smooth and extremely easy. Thank you
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October 2023 by moni chowdary
It was a great experience. I had to visit this UPS for some time sensitive shipping. Ski was extremely patient, kind and helpful through out the process. Excellent customer service! Highly recommend!!
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September 2023 by Gabriella B.
It was absolutely a pleasure walking into this location. I waited less than 2 minutes, and someone greeted me and said "be right with you" as soon as I was standing there.The woman who helped me was very sweet, friendly, and good mannered. Not sure what the poor reviews are about. I think some people don't understand things happen. Don't bash an entire business over one or two scenarios. Give them a chance to make it right.I will be back here!!!
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September 2023 by Sapo Guerra
This is by far the best UPS I’ve ever been too. Everyone is knowledgeable and the service is out of this world. I saw them open doors for people, help old ladies to the car, and help small businesses with all their print needs. Keep up the great work. Definitely a jewel of the Longwood community.
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September 2023 by Jay Alpha
An amazing store that does all of the print signage, menus, and posters for several restaurants in the area. They also do all of the print for some of our huge events in Longwood. Definitely the best UPS store I’ve ever been to. We just do all of our business through this shop. Just call up Glendy or Byron and they’ll take care of you.
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September 2023 by Sabastien Ridore
Ski was a great help! He walked me through the shipping process helped me choose the right package explained how to track my shipment and who to contact for any concerns. Great customer service!
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September 2023 by Jamaal Wilson
Went to this ups store and ski was very helpful and very knowledgeable. A cool guy with great taste in music for the store. Really nice experience.
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August 2023 by Maureen W.
Horrible, unprofessional, and do not honor their word. I shipped a large package from this store. The attendant had a hard time finding the correct address to ship it to. The one I gave wouldn't pull up. So finally after a long time we found an address that we thought would work. Three weeks go by and I receive a notice that the box was returned to the store it was sent from. I went back to the store and they said it wasn't there and I should go to the main hub. I go to the main hub and they say it is at the store. I go back to the store and they say they have it. They bring it out and the box is crushed and looks like a truck ran over it. The owner, Jason Guerra tells me , don't worry, we will re-ship it for you at no cost. So since he is not going to charge me I say ok. He calls and said something broke and now there are glass shards. I said I would come and get the box to clean it out and repack it. When I brought it back the owner said it would be $52 to send. I reminded him he said I would not need to pay anything. He says he never said that and he told me to make a claim. ,,, Needless to say we got into an argument about it and he dismissed me and I stormed out.I never want to see that store owner again let alone use ups!!
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June 2023 by Mrs M. Colon (AbuMaggie)
It was an amazing experience, Everyone very courteous and caring. I would call it a divine appointment in the middle of a difficult time I’m going thru. Thank you Ski and keep up the good work!
