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May 2023 by Brandon White
This is the worst bank ever! The stole 40k from my deceased father with no explanation. I’m still trying to wrap my head around how they are legally able to do this. Their head of legal Camilla is a Joke. She has no idea what she is doing and has to constantly seek outside legal counsel because she has no experience in fraud or investigations. The dean road branch manager Gil who I initially started working with will not return my calls or emails and has directed all questions, comments and concerns to be addressed to Camilla. Well guess what? Camilla has done the same but is now directing me back to Gil. All I’m getting is the run around and the bank gets to keep 40k that does not belong to them. Be aware of this scummy company! If anyone has gone through similar experiences please feel free to reach out.
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February 2021 by John Kamp
Worst customer service I have ever experienced. A bank error caused an overdraft, but nobody would even attempt to work with me on the fees generated. While I was trying to work with the branch an explain why the fees should not have been charged, the bank reported me to the credit bureau. Over $20 in incorrect fees. The overdraft amount was paid back almost immediately.
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March 2019 by Michelle D
I have done business with them for years and have enjoyed working with them. They have great products and good customer service. I plan to continue for many years in the future
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February 2019 by Jill Johnson
This place is located directly next to Spay n Save, a clinic that offers low cost spay and neutering to benefit the community and it is run mostly by volunteers. There is a bald man who works at this bank who clearly has no life and no hobbies, he goes to work early just to harass people who are there dropping off animals. The drop off time is 815, the bank opens at 9, he is there by 8 chain smoking in the parking lot making sure nobody parks in the banks extra 15 parking spaces for 10 minutes. And he is out there chain smoking again, patrolling the parking lot during pick up times in the afternoon as well. So, to the bald chain smoking man at the bank with no life- here is a list of hobbies you could take up that might be more beneficial to your time....crocheting, knitting, darts, coloring, painting, exercising, or be creative and come up with one on your own but seriously please attempt to break your habit of harassing people who are trying to help control the pet population as if they are showing up to an abortion clinic. You act as if you were personally spayed as a child and you want to make everyone suffer. And yes, I meant spayed. I guess you own the bank tho because I don't understand how anyone would pay good money for you to smoke cigarettes all day. and apparently I need to clarify this, I do not work at spay and save, I have only witnessed this man treating people poorly when I am there.
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December 2017 by Thomas Jenkins
Pleasant Hill location customer service horrible due to branch management not recommended at all.
