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February 2024 by Doreen Panzica
After having them redo my landscaping I inquired about maintenance on the plants chosen etc. I signed up for the recommended trimming and weeding clean up service once a month. The first time you guessed it awesome. After that rapid decline in service and i was weeding for hours a week that I was paying them to do. Called and spoke to the manager about it. The sent someone to monitor them the next time and that was it. AWFUL JOB EVERYTIME!!!! I sent in pictures and wrote an email. THE OWNER decided he only saw a few weeds and leftover leaves. Well that’s not the story and they threatened collection for 180 invoice I said I would pay half of due to fact I did half their work. Never heard back until the threats came. DONT USE THEM FOR ANY MAINTENANCE YOU WILLMSCREWED JUST LIKE ME
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February 2024 by Michael Weissing
Save yourself and keep scrolling. Raised their voice at and were disrespectful towards my girlfriend, did not make the bed of the gardens, very expensive for a small project, the original invoice included things that became unavailable when it came to time to install, and when made aware of their plants dying during the warranty period, they brushed everything off and pointed to reasons they were not responsible which were not happening. Wanted to give more stars because some of the plants turned out to be nice but the experience was so horrible that I cannot give more than 1 star. Pray that nothing goes wrong because their service is a nightmare.
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October 2023 by Mariya Bondareva
Sanctuary Gardens created a truly magical lush landscape around our house. It absolutely surpassed our expectations: it looks like another planet! When I work in my office on the second floor, I see fronds forming and opening right in front of me. Kids are wowed by gigantic elephant ears towering over the bright plants and gorgeous coconut trees surrounded by flowers.A team of professionals designed our garden, planted the trees, bushes and flowers, and advised on the plant care. Great, great, great job!
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September 2023 by Harold Salkin
What a phenomenal job sanctuary gardens installed on our property. I get so many thank you’s from my friends that we recommend them to. If they had six stars, they would get six thank you so much.
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September 2023 by Louis Jachimczyk
We just had two twin palm trees planted in our garden. They look very beautiful. They are much larger than expected. They told us they upgraded us since they ran out of the smaller and less expensive ones. They were on time and within 2 hours they planted four trees! The workers were great! They were efficient and cleaned up after themselves. They answered all of our questions. They gave excellent recommendations. I would recommend this company in a heart beat.
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July 2023 by Warren Sloane
Cat Palms were supposed be planted across back of my property. They did not call to set a date for installation. When I saw the men in my backyard they were planting the bushes in the wrong place. Therefore (SURPRISE), there were not enough palms to plant across the backyard. I contracted them to fil in the rest. Again they did not call for an installation date. I walked out in the backyard (GUESS WHAT?) these palms were also planted in the wrong place.Approximately 6-8 WEEKS LATER, they show up, with an appointment, but the trees were half the size of the ones that were planted originally. The person that I spoke to this morning did not seen to be aware of any issues. I have had several conversation with their office, one of which occurred this morning.Sorry, no recommendations from me.Will gladly provide photos upon request
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May 2023 by Nathaniel M.
Horrible customer service and horrible workmanship. Design center will tell you one way to water while the installers will tell you another. They will use this as an excuse to not honor their products. Additionally, they'll promise you paperwork on install day that covers all maintenance but never send it over - then refer to that in the future as a policy. How do I follow a policy I never receive?
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April 2023 by Elaina Zajac
Wonderful individuals to work with. The company has worked with us for over a year to care for our landscaping. Melina with the design team is absolutely fabulous and so kind, the office staff is amazing and easy to work with, Michael with the maintenance team is attentive and never hesitates to stop by if I have any questions or concerns. They are a wonderful company to work with. They show up when they say they are going to and never fail to make our yard look amazing! Highly recommend.Note: I was not paid nor asked by the organization to write this review.
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March 2023 by Leslie Turner
We were extremely pleased with the professionalism, timeliness, and quality of the work in our recent landscaping project. Someone, usually Damian, always answered the phone when we called the office. I filled out Sanctuary Garden’s request for quote on a Saturday, and the following Monday Jocelyn contacted me and set up a site visit with Victor that week. Victor arrived on time and we discussed that we wanted a gravel path with stepping stones on the north side of our house, which is always shaded and grass will not grow. He personally brought the quote to our house two days later. Victor didn’t hear from us for about week or so regarding the quote, so he contacted us to see if we had any questions. With a little back and forth, we worked together to tweak the quote to fit our budget. Once Victor had our signed quote, he worked on getting the supplies for our job. The stepping stones were in short supply, but Victor kept us updated on the delivery of these stones. Once Victor’s supplier had the stones, our job was scheduled for two days later. Victor’s crew began work as soon as they arrived. As you can see from the attached photos, the finished product was spectacular!! We would definitely recommend Sanctuary Gardens.
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March 2023 by Kim P.
We are very happy with the landscaping work by Sanctuary Gardens. We interviewed several companies and selected them because they were professional and customer oriented. Jorge met with us several times to review our project and answer our questions. He offered suggestions about our design and was easy to work with. Jocelyn and Damion in the office were polite and helpful as well. The team that installed our landscaping seemed to take pride in their work and did a great job. They also cleaned up the yard after the job was done. Sanctuary Gardens prices were reasonable, and they allowed us to visit their nursery to select the specific trees for our yard. They installed a timer with a bubbler watering hose so we wouldn't have to water the trees every day. So nice! We would recommend Sanctuary Gardens to anyone who wants have quality landscaping done at a reasonable price.
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February 2023 by mary lehman
I could not be more thrilled by my new landscaping designed and executed by Sanctuary Gardens! We worked with Jorge to design a plan that included plants and palms around our new pool, a paver pathway on the side of our house with landscaping and front and backyard landscape lighting. They were so patient waiting for our pool completion. When we were ready to go, so were they. Their team was kind and worked hard to please. I highly recommend Jorge, his team and Jocelyn who pulled everything all together!!
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November 2022 by Henry Awosefaju
Irma and Fab are one of the best in the business as they are very patient and helpful. They would answer any question to the best of their abilities.
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October 2022 by Isabelle W.
Terrible service and attitude cannot even see how they can still be in business. They act like they do not need the business. 0 star would be more fair
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October 2022 by Elektra King
Unprofessional. We drove an hour to our other house only for them to cancel our meeting. Then the second time, got a call 2 min before our meeting… that they will be an hour late. What waste of time.
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September 2022 by Sydney S.
Good solid responsive landscape company. Always a few bumps in the road until they learn your property and nuances then smooth sailing.