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November 2023 by Terry Bigelow
Honestly when I go into this ace, it reminds me of growing up with my small town. You can find things in this hardware store that you can find in any big box store. They are as helpful and accommodating and knowledgeable as anyone I've ever met in any hardware store. A great experience every time. I'd rather spend a few dollars more here in support a local place like this than go to one of the big places.
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October 2023 by Paul Lane
Extremely friendly staff and knowledgeable as well. They were willing to cut a spare key that I already possessed whereas Lowe's and Walmart refuse to because I was not purchasing it through them. Thanks again Ace.
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September 2023 by Lee A.
The people that work here suck. I've been three times, and if you're not a hypermasculine dude they'll follow you around and ask you if you need anything multiple times before inserting themselves into your business anyway. I'm a shorter guy, college age, and the last time I was there (today) one of the guys blocked the door and yelled "nope!" in my face, 12 minutes before closing. He then followed me and some women around in the store announcing "8 minutes until close!" "7 minutes!" and so on. He also asked us multiple times if we needed help since we were apparently taking too long for his standards. I get that he wants to leave early but it's excessive and rude nonetheless. I was so upset I didn't end up buying anything. I wanted to support the store since it's local rather than the big box ones, but I will never come here again. It's not hard to be kind and these guys seem like they need to learn some customer service asap.
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September 2023 by Michael Gilmore
This store has everything and the folks are super helpful. Unlike the big box stores (you know who I mean), everything is displayed so that you can see what you're looking for, and the employees are friendly and willing to find things for you.
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September 2023 by Bobby Pierce
Ad just what I needed, but they definitely charge for it !!
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August 2023 by Barry Simkin
The pendulum swimming back to old school hardware stores....So tired of home Depot/Lowe's treating us poorly.... Wonderful staff.... Support local
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July 2023 by Harrison Family 21
Customer service is non existence. Be prepared to wait for help that never shows. Worst experience ever at a hardware store.
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June 2023 by Michael layton
Terrible customer service by the manager! i’m not one to leave reviews but after the exchange with this guy i had to leave one. I went in today to up grade a father’s day gift. when i went to do the exchange i was asked if i had receipt and i replied no but asked he he could look it up. he arrogantly took it, scanned it and says yes we sell these for $49 I ended up leaving came home and then realized they could look it up by my rewards # so i went back and got a full refund he ended up losing the original sale plus I was going to upgrade to another $50 plus other material I was going to buy. when I left, I told the manager I will not be back. His reply was OK, and my reply back to him was yes I’m sure it’s OK since it’s not your business. The owners might want to keep a better eye on “ ace is the place of the helpful hardware man” signed lost customer !
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June 2023 by John Vanecek
Went in on a Saturday was looking for chlorine for my hot tub standing in front of the shelf for 10 minutes. No one said a word to me while I was standing there even after one guy walked by me once. The second time he walked by me I asked hey real quick I just need chlorine for my hot tub , all I get is "ummm" and then I get ignored and he goes and helps someone else as if I never said a word. Sorry I bothered you by asking for help. FIRST AND LAST TIME IN THAT STORE. WHY BOTHER WHEN YOU GET IGNORED AND JUST BLOWN OFF??
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May 2023 by Wendy Hayden)
These guys are so helpful. Its actually fun to go to the hardware store. They are super helpful with anything heavy
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February 2023 by Ramon “Val” Aviso
Jeff was very helpful and knowledgeable. He literally helped me replace a part of my ryobi that would cost me almost half of the retail price of a circular saw.
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February 2023 by Mike Leasure
Friendly staff. I always try to get what I need from here before going to the bigger box stores. Great selection of hardware to choose from.
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January 2023 by alex driscoll
Dominic helped me today, was super kind and knowledgeable. I was in and out quickly and felt completely taken care of. Great location and staff
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October 2022 by Bruce Hall
Been going there more than 20 yrs. I inadvertently put in a sharkbit coupler in backwards. I cut it out went to ace to see if they could help me remove the pipes from coupler so I wouldn't have to buy new one. Nobody would help. Nobody! Went to Lowes and they were all over it. Saved me 20 bucks
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October 2022 by James Wynne
Great place to go if you're in a hurry to get something for your home instead of using the big stores. Today I purchased a door nob.
