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February 2024 by Heather Sherwood
It’s a really nice place Brandon was so help he went above and beyond to help me
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February 2024 by Patricia AndreeWiltens
Daniel was extremely helpful again :) Repeat customers hereKnows products and pricing and works out options that works best for you and your family
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February 2024 by Ray Diaz
Sales person was great! But they do not tell you the full story! I brought three phones my phone was a trade in and I was told my iPhone 15 would be only $13 plus whatever taxes on your bill plus the plan you chose.Got my Jan 24 bil my phone charge went to $23?!When I call att they said my trade in phone was only worth $200 hence the extra charge!!! They did it to all three phones, also this store adds other charges without telling you, example $6.00 every month so if you want to upgrade your phone you can do it without a penalty.Mind you all three phones were paid off and only two were traded in.I’m done with Att this is the second time, buyer be aware and make sure you get a complete upfront agreement.
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January 2024 by A G
Brittany was beyond awesome!! THANK YOU!! This was the third store we went to in North Tampa (the other two - one corporate and one not), and the only one with someone who was both willing to help and able to figure out the issue we were having. I spoke with Brittany on the phone first- her patience, professionalism, and customer service was top notch and was exactly what was missing from other locations. She was solution driven and customer focused and with that, she was able to solve a problem that 3 other associates at other locations were not. I highly recommend this location - don't waste your time going anywhere else.
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January 2024 by Deloris Dupree
The rep was very professional, knowledgeable and patient. Made eye contact and walked me through the process step by step. Considering it was the day after New Year he was alert and very nice.
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December 2023 by Gil Swalls
Jarrett was informed and patient as I made my decision on which phone to get. Brittany saw me during an earlier visit and gave me enough information and incentive to return to this store. I have renewed my phones at this store for many years and the employees are always friendly, patient and well informed about their products.
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September 2023 by Bob Cheyney
I stopped by to inquire about purchasing two, Apple 15 Pro I-phones. The representative seemed to be very disinterested and was extremely difficult to communicate with due to his accent and also seemingly due to his lack of knowledge and interest. We left the store as a result of the above with our purchasing.
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August 2023 by Errol Robinson
the new team here at the lutz location is great, if youve had problems in the past at this location, give it another try i promise Val, Errol, or Jarrett wont dissapoint!!!
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July 2023 by Alton Scott
Great experience! Errol saved me allot of money by reminding me that my Otterbox protective case may have a warranty. He located my previous purchase and walked me thru submitting a claim. I'll drive by the new AT&T store closer to my home to go to this one (1408 N Dale Mabry Hwy, Lutz, FL).
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July 2023 by Jacob lee
THE WORST AT&T STORE. Wasted 2 hours trying to transfer a phone line off of my wife’s father account onto her own. After their tablet crashed 5 times they were unable to do anything for us and wasted 2 hours of our time. The following day we called and the manager lied and stated that transferring a line isn’t even something they can do at their location and we would have to call AT&T. After speaking with AT&T on the phone they contradicted that by saying they can actually complete that in store. Firstly, they should have capable tablets to be able to do this without crashing 5 times and taking down secure information like social security number, license numbers, etc. Secondly, the staff is completely untrained on what they can/cannot do at their location and apparently have different understandings within their own staff.
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July 2023 by Graham Keith
Came in to get some questions answered and was blown away by the customer service and the willingness to help by Errol. Not only did he answer my questions to the full extent, he even offered me solutions that made sense and helped me upgrade my device to what I needed for my line of work. 10/10 recommend coming in and speaking with Errol about any issues you may have.
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July 2023 by SMEEGAH
the new team here at the lutz location is great, if youve had problems in the past at this location, give it another try i promise Val, Errol, or Jarrett wont dissapoint!!!
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July 2023 by Aunt Kimmy Cutler
Customer service was the worst ever today.I have been to this location for years & have gotten good 2 excellent service.Today I walked in, was barked at that they would be w/me "shortly".So I sat & waited 10 mins.The 2 customer reps were w/clients, but the manager thought it was more important to be reading her texts/social media.After about 10 mins. I asked if I needed to get on a wait list & she said not necessary-that 1 of the reps will be done shortly to help me & then she proceeded to go back to her phone & head down.She told me to have a seat at a table.The customer next to me said to her rep-you can help someone else if you need to & he said not necessary.So I waited another 5 mins. while the manager still felt it was more important to be on her phone than helping customers.So needless to say-I left as I too have things to do as well.It's so sad to see how low customer service has dipped.Hopefully it was just an "off day" for them & they can get their act together soon.
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July 2023 by Jordynn Cole
Errol was great in helping me figure out which new phone I wanted and making everything super quick and easy!
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July 2023 by SarahLina Schroeder
Quick and professional service! Errol was great! Thank you!
