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April 2024 by Carigan Herrero
This has got to be the worse location when it comes to Baskin robins. I have ordered through Uber eats a couple times and each time the order gets canceled on their part for unknown reasons (I only tried for a second time trying to give them a second chance). This time I decided to go through the drive thru and the girl on the other end was so rude. I asked for an Oreo layered sundae, which I have gotten from there before she claimed that she had worked there for 3 years and had never heard of that ever. ITS ON THE FRICKEN MENU!!! If I could give zero stars I would. Trash location.
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March 2024 by Cheryl Jefferson
Had a caramel Craze and a dark roast with
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January 2024 by Shawn Halladay
Went through the drive through the grab some breakfast. The employees are always happy, in a good mood, and smiling. My order always comes out,
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October 2023 by Roman Sosunov
Ordered and paid for an kids birthday ice cream cake online. 2 days later we go to pick up the cake and.....no cake. An associate called the owner who said they don't take online orders except it's the 3rd time we have used that method in the last few years without an issue. If you don't want online business then switch off the option from your website!! Owner said she will look into it and call me back but like everything else that's disorganized with this location she never called us. Luckily Publix came to the rescue by making a beautiful and delicious cake! Bank refunded our money after filing a claim.
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October 2023 by Roman S.
Ordered and paid for an kids birthday ice cream cake online. 2 days later we go to pick up the cake and.....no cake. An associate called the owner who said they don't take online orders except it's the 3rd time we have used that method in the last few years without an issue. If you don't want online business then switch off the option from your website!! Owner said she will look into it and call me back but like everything else that's disorganized with this location she never called us. Luckily Publix came to the rescue by making a beautiful and delicious cake! Bank refunded our money after filing a claim.
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July 2023 by Jorge Cruz
The woman who attends this specific store has a very negative attitude, she is not professional at all and cannot serve customers. It is my third time in the store and it is always like this. I do not recommend this location to anyone
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July 2023 by S Ca
Very poor customer service both in store and with Uber Eats deliveries. They are always out of flavors of ice cream that aren't chocolate or vanilla. So what's the point then? You are not 31 flavors, so change your name to BR 2 flavors.Uber drivers consistently cancel pickups bc they never have the order ready when they arrive, so after waiting 20 minutes,they leave. Then the entire order gets cancelled. Ordering in the store is a painful experience having to explain the order over and over bc they don't listen. Avoid this location if you can help it.
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June 2023 by Haylee Maxine
Not only is my cake horrible ? the workers were about to fight ? I grabbed my cake and left cause it was honestly ridiculous how that (I think) manager was talking to her other employee.
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June 2023 by Erin Blake
My youngest wanted a creature creation that was advertised all over the store. I was told they don't do them anymore. My other child asked for chocolate chip cookie dough, was told they don't have that. I ordered Jamocha almond fudge was told they didn't have that either. Nothing was labeled correctly in the freezer case. Most of the ice cream had ice buildup in it or it looked like it had melted at one time. Freezer cases are completely built up with ice as well. Will not be back.
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May 2023 by Diane Shaw
I had the cheese cake icecream, with the young guy that waited on me, He gave great service with a smile. Very friendly,, i will be back. Thanks Baskin
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May 2023 by Molly Anne
Through the years we’ve had positive and negative experiences at this location, whether it was regarding food or customer service issues, but this experience takes the cake. Also, I’m not writing this review because anyone at this location cares, I’m hoping it helps others not have a negative experience on their special occasions. I tried using the Baskin Robbins app to customize a cake for my Husband’s birthday and I couldn’t do that, because there was only like 3 options of ice cream and they were not good ones. I copied the coke code from the app and attempted to call this location. It took me 3 days to make contact with them and I didn’t call when I felt it was busy either. The only thing that is correct on this cake is the ice cream flavor and what’s written on it. It was supposed to be chocolate cake, the cookies were supposed to have different ice cream. If they don’t want to do custom cakes, then stop offering! Barely anything I communicated was written on the ticket too. The employees were also quite rude when we picked up our cake too. Especially an older female. Like I previously stated, I don’t want others to have a negative experience or be treated poorly while they’re trying to celebrate a special occasion.
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May 2023 by Barbara Chaisson
This store was so bad that I don't know where to begin. We ordered a banana split. We were told they do not have the ingredients for making one. So, we decided to order sundae's. I ordered a caramel sunday. What I received was one scoop of vanilla ice cream, whipped cream, a very small drizzle of caramel on top of the whipped cream. The sundae had no nuts on it. The posted menu clearly states that they are supposed to have the makings to order a banana split, the ad for the sundae cups clearly says it comes with nuts and a cherry on top. The girl taking our order had to ask repeatedly what we wanted as she clearly could not remember what my husband had told her. I sat down while my husband waited for our order. He comes to the table with our sundae's and as I scoop down into the sundae I realize that that the sundae only had a small drizzle of caramel on the top and none on the ice cream, it had no nuts and no cherry on top. I brought it back to ask for more caramel sauce. I waited in line and when it was my turn the same person who had waited on my husband and me turned and walked away from the register to wait on a customer. So, I waited and waited until finally she came back to the register. I told her that the amount of sauce on my sundae was unacceptable, if I had wanted a scoop of ice cream, then that is what I would have ordered. So, she went and got me a small container of caramel sauce. She then told me that they did not have nuts and nothing was mentioned about the missing cherry because I forgot to say anything. She told me they didn't have nuts to put on the sundae. Now, this is the worst customer service I have had in a very long time. I have no idea what the problem is with no nuts, no cherries and no makings for a banana split, but if you offer something on the menu, then you should darned well better have it available! I will never return to this store and doubt that it will remain open if this is the normal turn of events for customers who come into this store. Very, very poor management!
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May 2023 by Keylin Vallejo
I’ve been to 3 different baskin robbins for a mangonada and they never have the things to do it! You guys should stop advertising it if you’re not gonna buy the supplies to make one!!!
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April 2023 by Sharmali D.
I would have given zero stars but it is not an option. Horrible customer service. Our greeting from the lady that was working there was " Do you know what you want" with an horrible attitude. They should not be affiliated with Baskin Robbins brand. This was our second time at this location and nothing is ever available even something as common as chocolate and vanilla ice cream. Their excuse is that they are also a Dunkin and not a full Baskin Robbins. Will not visit this location ever again.
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April 2023 by DeWayne Truth (Pink bi hi)
?Awesomene$~GGGGrrrreat, loving IT, LOOK'N 4 EMO JI 2expre$$ mYi FEELING" about mYi experience..."OF Eating "BA$KIN~ROBIN$" "ICE"CREAM"CAKE"$ ", ? Hot"Fudge"$unday"....& !!!!!! La$T but NOT'LEA$t..."RAIN BOW"$herBert"..w"RA$berry filled"DUNKIN"DOUNUT"$.... ? WOW, ?WHO need$ a pic after Reading That !!!!!!!
