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December 2023 by Daia Jung
I was hit by a coworker and had to get repairs through their insurance company, which was awful to deal with. Henny was very helpful, informative, and accommodating. She was able to get my car into actual repairs very timely. Thank you for being an awesome advocate.
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November 2023 by Sharon Kandel
Our car was involved in a collision in Tampa, the day before we moved out of state. Our insurance had us bring our car here. Worst mechanic ever!We explained to the shop we were out of state, but would fly back when they were done to drive the car back. So clearly, an estimate and good communication would be vital. They told us it would take at most two months.2 months later, we called and they told us they didn't have the parts they needed. Some time went by and we tried to call back. And tried to call back, and again and again. Finally our insurance started harassing them as well. So they told us another month.Then it was "another month". Then it was "2 more weeks"... and then "another 2 weeks". At some point they told us "ok, we'll tell the mecahnic working on yours to stop helping the other mechanics and actually finish your car". Then it was "maybe Monday". Monday became "Wednesday" became "Friday" which then became no contact at all again.Any time we wanted to ask them about the progress became a multiple day affair of calling them multiple times a day for a few days and leaving messages and/ or asking insurance to talk to them.It took FOUR AND A HALF MONTHS. The original "at most" time was 2 months. We just got it back... and guess what? It still has problems and we have to take it to another mechanic in our new home state.In summary: over twice as long as the "at most" time, terrible communication, awful work ethic, and shoddy workmanship.
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October 2023 by Ally
Recently had my rear bumper replaced after an accident. Was happy with the entire experience from coming in for an estimate to the time I picked up. Thanks again team!Services: Painting
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October 2023 by Jon Arbukle
I brought my new car in with some paint scratches (swirl marks) spoke with Ashley and Jessica which they had me speak with Rodney and they were able to help me out in pointing me in the right directionService: Painting
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October 2023 by Toni Brodnick
Very professional, attentive to the needs/repairs to your vehicleRecommend this shop highly to anyone that needs collision repair work done on their vehicleServices: Painting
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October 2023 by Mitchell Gore
Replaced my headlight and fixed my bumper with no issues. Alyssa and Rodney are great to work withService: Body & Trim
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October 2023 by Jaiden Barclift
This collision center was great! Very communicative and helpful during a tough, stressful time. They took great care of my car and sent me updates as the week went on, I feel like my car looks even better than it did before the accident. Highly recommend!
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October 2023 by Cristy Brusoe
After someone rear ended me, the other parties insurance had me go through this shop for repairs. The office environment was super unprofessional. After about 2 weeks, I was told the car wasn't ready yet because the used trunk they ordered was too damaged. 3 more weeks went by and I had to reach out to check on the status, which they then told me the car was finally ready. I went and picked up the car and drove home, but noticed once I got there that the trunk design was different than my original. It was a small difference but I noticed it. This trunk was more rounded and less "sporty." I messaged the woman I had been working with and explained that the truck just didn't seem right to me. I then received a call from the VP (I think?). He told me they could order a new trunk from the Honda parts store but that I'd have to pay for it. I asked why and he proceeded to tell me that I wanted a 6 cylinder trunk and my car was 4 cylinder. I told him I didn't want a 6 cylinder trunk, rather the same model I came in with. He proceeded to argue with me and make me feel like an idiot for 10 minutes, telling me he had pictures (of my smashed up trunk) that proved they were the same. He then tried to reassure me that he wasn't conning me like others in the car industry because he used to work in law enforcement (which didn't comfort me at all - being a marginalized member of society myself). We finally ended with him telling me to bring it in the following Monday so we could compare. The conversation and the way I was spoken to ruined my entire day and weekend and put me in a sour mood. I ended up not taking it back and sticking with the one I had because I really didn't want to return only to have men in powerful positions tell me I was wrong and they were right. So, now I live with something I'm unhappy with. Luckily, I changed insurance agents after this incident and won't be so meek next time around. AVOID GOING HERE IF YOU CAN HELP IT! Oh, and the rental car they gave me was dosed in smoke. I couldn't drive it....
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October 2023 by Trevor Campbell
Quincy and Richard and Rodney helped me with my paint issue and it looks good as the day I purchased it those three I highly recommend great group of guys .Service: Body & Trim
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October 2023 by Lisa Rivera
Jessica Moreno customer service is impeccable. I appreciate her friendliness and going out of her way to help me.Thank you ?Service: Painting
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October 2023 by Patrick M. Ferguson
My Ford Explorer was rear ended, they put on a new bumper and painted it. The Paint job came out Awesome. I was dealing with assistant manager Quincy, who was very professional, and very easy to work with. They got the job done within two days. I was very impressed and would highly recommended Ferman Collision.Services: Painting
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October 2023 by Sam Shrieves
Repairs on my 2023 Honda CRV have not been completed due to the Nationwide shortage of the Collision Mitigation sensor. It is unavailable and has been for months with no known availability or delivery date. This is not Ferman's fault, and it is out of their control. Since my last post Ferman and Richard have worked and are working to find a solution that is acceptable to all parties. I am now getting regular updates. We have established a good understanding and have good lines of communication.
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September 2023 by Sam S.
Ferman has been very responsive since my Sept. 20th post. They are working very hard to find a solution that is acceptable to both parties. I am now getting regular updates and phone calls. I am more understanding and sensitive to the national parts shortage issues which are beyond their control. They get high scores for their body work repairs.
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September 2023 by Carlos Delgado
The team at Ferman really impressed me with their excellent work on my truck. Overall, I'm genuinely delighted with the experience of working with them.Services: Painting
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September 2023 by Susan Hetzel
They did a great job on my Mustang! I highly recommend! My car looks better then it did prior to the loss!
