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January 2024 by Gabriel Moreno
Flooring Master Joey and Melissa were AWESOME...Very courteous & professional...5 Stars earned
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January 2024 by carolina bagg
They went above and beyond adding tile on every part of my house. The job was clean and reliable. Highly recommend them for wood like ceramic tile installation as it requires special attention to detail. Thank you Camilo and team!
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November 2023 by Suhail Rifaie
The team at FlooringMaster were great from start to end! Sergio, Julio, and Andres all did a great job!
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November 2023 by Jeana
Always a great experience with Joey, we have come back a few times and he is always friendly and quick service! We are so happy with the flooring he recommended for us, great pricing, high quality, easy to install, and beautiful! Thank you!
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October 2023 by Lisa Kortright
Joey and his coworker were very kind and did the work above and beyond my expectations, Very professional and left the job clear of clutter and scraps. I would definitely use them again and will refer them to friends and family . Thank you Joey
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October 2023 by Faye Hunter
Joey and the staff were wonderful during our visit. The whole process of choosing the right floor for us, ordering and delivery was smooth and easy. Would definitely recommend to our friends and family.
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October 2023 by Little Bird
We had a wood floor installed by flooring master four years ago. It started buckling and warped into a large bubble in our floor. Flooring master would not honor their five year guarantee and repair the floor. They came out and pulled up part of our floor and said it was not their responsibility. Now we have a hole in the middle of our primary bedroom and they will not repair it. Beware of flooring master! I truly believe they treated me this way because I am an elderly woman.
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August 2023 by Talana Brown
As a military vet, I have lived in many places and had experiences with lots of contractors. This is by far the worse company I have had to deal with. I wrote a review last year and Camilo (owner) contacted me directly and asked if I could take it down and allow them to rectify the issue. I did and here I am 1 year later still fighting the same battle. Bottom line my floors have lifting from the original date of install, Camilo tried to convince me that I had a moisture issue in my home, but several reputable contractors told me that there was no issue. I gave him countless opportunities to fix the issue since I am on a 10-year warranty, but he continues to schedule repair dates and doesn't have his team show up. "NO CALL NO SHOW!" I have taken several days off work for these "scheduled dates”, and no one shows up or calls. The unprofessionalism is beyond anything I could have ever imagined. My stairs material lifts so much that my dog and several family members have fallen due to the material getting caught on our feet. The entire upstairs planks are lifting and so is the entire bottom floor. They never came to repair the quarter rounds that were peeling from the wall from the start of installation and the list goes on and on. I have text messages with no response from them that go on for months to include the text stating they would be at my house and never showed. I've heard about people's experiences with terrible contractors, but this company takes the cake. Don't let the lower price of their floors and installation reel you in... You get what you pay for, and it will be well worth the money to pay extra for quality materials and SERVICE.BTW this post will NOT be coming down.Review for the Tampa Florida Location
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August 2023 by Samuel Garcia
Absolutely amazing customer service, they were willing to discuss my specific situation and get me the supplies I needed to do the job. Few places make the time and effort to help customers like flooring master. I will be recommending this business to all my customers.
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August 2023 by Rich C
I had over 1000 ft.² of old tile and hardwood replaced from Flooring Master. I had complete demolition done in one day. and then when that was complete, I had beautiful 24 x 48 large format, tiles installed. The demolition went smoothly lead by Adolfo. There was a couple minor issues that was quickly and swiftly corrected by the outstanding crew from Flooring Master and the project manager Sergio. I then moved on to tile installation which took place over a few days, and was led by Carlos. Carlos is also a perfectionist. I had a few minor issues that was quickly resolved by Sergio again. Then it was time to get the baseboards installed. this was conducted by Alonzo. Trust me when I tell you this man’s carpentry skills are amazing. He is also a very hard worker who will not be satisfied unless you’re satisfied! This is my second time using Flooring Master and will not be my last. I cannot end my review without speaking about Melissa the sales rep who also does the measurements of your house and estimates. She is simply not replaceable because of her customer service and outstanding communication skills. I will be contacting the sales manager/owner Camilo to let him know what a great company he is running. The 4.8 ranking is real and the owner and workers understand customer service. do not hesitate to use Flooring Master for your flooring needs!
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July 2023 by Brent Baughn
Our Experience at FlooringMaster was excellent. We walked into the showroom and had a great conversation with Melissa who made recommendations based our our needs. She went above and beyond to ensure we got the best selection of samples to choose from and helped provide guidance on the perfect color, texture, and water resistance. The quote, order, and scheduling process went smoothly and I felt that the pricing was within my expectations.Once the deposit was paid, the project manager Sergio communicated the timeline for installation and was able to quickly schedule the installation around our availability. Antonio and his crew members showed up on time, and completed the job within 2 days, installing 4 rooms of flooring. The outcome exceeded our expectations, and we are extremely happy with the results.We would highly recommend working with Flooring Master! Thank you!
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July 2023 by Barbara McGunigal
Wow!!!!! Melissa and Joey in the store were so helpful and a pleasure to work with.I can't say enough good things about Sergio and the installation crew!! They were professional and worked together like a well oiled machine. It was amazing to watch!The crew was friendly, helpful, always polite, cleaned up before they left and took away all the old tile, carpet, vinyl and old Pergo.I would 100% recommend FlooringMaster of Lutz!!!
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July 2023 by Lindsay Conrad-Alfieri
Unbelievable customer service and the best quality and prices around! We worked with Joey and he was such a pleasure throughout the whole process and always went above and beyond to help us. Highly, highly recommend this company! They are our go-to now for flooring and tile!
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May 2023 by Dan Lasley
We can wholeheartedly recommend FlooringMaster. Although there were issues, the way they handled them and went way above and beyond what was expected, completely blew us away. The entire team is a joy to work with and the installers were top notch. What’s even better is the final product is absolutely gorgeous and we couldn’t be happier. Will use them again!
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March 2023 by Rocky Contreras
We shopped all over looking for the shower tile for our master br renovation, and we finally found it here. Not on display but in one of their magazines...they ordered and gave us the samples at no cost to us, they were friendly and easy to work with, and provided good follow up. Project turned out great.