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December 2023 by Martha Molina
Very nice merchandise and beautiful store.
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December 2023 by Tiffany Steppenbacker
The store manager is extremely rude. I attempted to return a defective item with tags and receipt and he insisted I call forever 21 to mail in my defective merchandise. Working in the service industry, I understand how important delivering a message is. This store could use extensive training in that area on how to talk to all clients. Treat people with empathy and respect. Which is the opposite of what I experienced today.
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September 2023 by Tori Dang
I rarely ever leave reviews, much less one star ones, but the customer service at this location was so awful I cannot help but vent.Long story short, friend and I bought some shoes and body suits at another location three hours away, not too long ago. The shoes ended up breaking after only 15 minutes of wear. So we hoped to return or exchange them. We walked in, went straight into the queue but .. the cashiers were just standing there? Mind you there was no one else in line, yet they were standing there quietly, ignoring us, idling. Confused, we just stood there for a little bit until my friend finally asked them if they were ready to take us. There was zero customer engagement; lack of greeting, eye contact, etc. Now I did not write this review solely to critique on customer engagement, but the overtly rude manager that one of the cashiers radioed over. We tried explaining our situation, asked politely if we can receive a refund or credit at all. His response was void of any empathy or understanding. In fact, he made a snarky and dismissive comment that went along the lines of "how would I know how long you worn those shoes for?" I don't remember what he said verbatim. Also added that they do not sell shoes here. I don't know why he said that because we have bought shoes at that location before.We both work in retail, with my friend being a customer experience coordinator themselves so we understand having to abide by store policy, dealing with difficult customers, etc but making a personal dig or jab? Wholly unnecessary. There was so many ways he could've went around that. Something like "I'm sorry, I understand your frustration but I'm not allowed to take this back according to store policy." Had he said something like that I would've not left this review.I hope management can learn a thing or two about fostering empathy, patience, and understanding because there was none of that. With seemingly cold and indifferent staff, we will not come back to this location.
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September 2023 by maria daher
Horrible horrible workers and manager. My sister was trying on some clothes in the fitting room, and I was waiting patiently outside the fitting room. They had a huge mirror that I was fixing myself at. One of the workers asked me to step out as for their policy doesnt allow people in the fitting rooms unless they are trying on things. I respected it and waited outside for my sister to finish. A couple minutes later my sister had asked me to help her with whatever she was trying on. I asked the worker if it was okay to go inside for a minute to help her out and he said okay. My other sister had followed me inside and we were helping her in the fitting room. A couple minutes pass by and we hear a loud bang and the manager yelling at us “get out of the fitting room, no more than 2 people inside. If you don’t get out I’ll have to kick you out” i tried to keep it cool and told my sister to exit and I’ll be out in a sec. We left the store and bought nothing because of how rude they were. As I was walking around the mall I was really really upset and decided to go back and talk to the manager. I went inside and told him I’d like to talk about the way they handled the situation. The whole time he wasn’t keeping eye contact and was moving around working on other things, showing me he didn’t care at all. His worker who told us it was “okay to go in the fitting room” had lied to him telling him we wouldn’t cooperate and that he told us “multiple times to get out” when he had only told me once. Not only that after I explained to him the story, he brought up 4 different policies that we weren’t even aware of. 1.The fitting door must be opened if 2 people are inside(which is really weird it’s a fitting room you aren’t gunna strip in front of everyone) 2. There can’t be more then 2 people inside. 3. No teenagers are allowed inside the fitting room(due to theft which I understand but I’m an adult) 4. You can’t stay “long” in the fitting rooms (I’ve never heard of that ever). I told him before handling the situation in a rude way, he should check his works and make sure they are honest. He tried shutting me up multiple times by saying “thanks for ur feedback” while rolling his eyes, huffing and puffing. I told him I won’t be spoke to this way and that they need to handle things better and left saying I’m leaving a bad review. Honestly I’ve never met more rude workers and manager. Absolutely trash service. Don’t recommend coming to this location AT ALL
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July 2023 by T. T.
This location has some really rude workers. Asked if they had something in another size automatically she said no and said the store is closing make you’re way to the front in a rude tone. They don’t want to help you they just want you out of the store. There were other customers in the store as well didn’t hear them being told to leave and go to the front. Also, the store had less then ten minutes left so there was still time to finish up but she’s so anxious to get us out I mean seriously. Why give a place like this business obviously you’re not welcomed or you won’t be helped. Wouldn’t recommend this location at all.
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June 2023 by gemalyn bastian
This store is very terrible. I won't recommend shopping here. We went there today to buy that long sleeve top that manikin wear with a tag on it . But apparently the cashier won't sell it to me ,according to her it's not for sale because it is a last piece and it is a display. It's ok for us it's a display, and it has a tag on it .I thought when an item displayed in the store with a tag on it is for sale. Apparently, at that store, I guess they don't care about the sale. In fact she even told me to go to another store. I totally dont understand the cashier .We would never ever shop here anymore, and I won't recommend anybody to shop there either because they are very rude. They told us to come back and reserve one .We drive an hour away to go there. Very terrible customer service .I can't believe it . Hopefully, someday, if they don't want to sell the item, they should take it off on the display or put a sign for it .That is not for sale.
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April 2023 by Meredith Jones
Myself and three of my friends went in to shop. While 2 of my friends were trying on in the fitting room, myself and the other friend waited outside of the door because the people trying on asked us to give our opinions. No one prevented us from entering the changing room. After being in there for around five minutes, (a staff member was in the changing room the whole time) when the manager entered (I believe his name is Mark) and told us we were not allowed to be in the fitting room or have our phones with us. He instructed us to stand outside of the room. After we stood outside, one of my friends was still trying on and she overheard the same manager speaking poorly about her. We were not aware of the rules for the fitting room, and my problem is not with the fact that we had to vacate the dressing rooms, it is with the manner in which the manager spoke to us. He was condescending, short, and frankly just rude.
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March 2023 by ken edwards
Not all boring clothes like so many stores
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October 2022 by Debby Romero
They always have great styles
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August 2022 by Grace Rivera
Horrible experience ever in a Store. First of all their Manager Yolanda didn’t allow my husband that has a leg surgery sit down on a chair that is in the fitting room entrance while our underage (12 years old) daughter was in the fitting room just because the rules said mens can’t go thru but they have 3 men trying on clothes inside. Not sure if she was having a bad day but when you have a manager position you have to be polite with your customers and she is definitely not the one. We went right after to other stores (unisex store like Forever 21) and we didn’t have any problems with my husband siting down for a couple of minutes on a chair next to fitting room while our daughter was in the fitting room. We got so mad about it . We know that Coorporated is not doing nothing about it but thanks (Yolanda for being an amazing Human!!! ) Forever 21 Tampa Premium Outlets definitely need a new and better Manager ! the rest of the staff is amazing!
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August 2022 by Regina S
Distasteful experience while shopping at forever 21 Premium Outlet in Lutz FL. While shopping with My Granddaughters August 7, 2022 they located some jeans on a table full sign read 2 for $40 once at register they didn't ring up as so, waited for manager maybe q0mins then she went to verify when another manager joined rude said was not moved its not correct even though full table of jeans next to this sign. Michael was very rude and would not honor he can't help when people miss place things. I ask for his name before leaving and he gave name and stated ooo I'm sscared-did not understand what that meant but just left the store. First manager was rude as well when mentioned time waiting for her stated she has to check but did not even see the items as yet. I have a picture of the table with the jeans lying there. Credit card holder and still purchase other items over $200
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August 2022 by Joni Wilson
Very disappointed. Notuch of a selection for back to school. Also, don't go here if you want to see what your kid is buying before you purchase. They do not allow you to go in the fitting room with your kid nor do they allow you to stand outside the door. They wouldn't even allow a mom in with her little girl and she had to put her other back and leave without getting anything. Theanager was argumentative about it. All I wanted to do was tell him it's a lousy policy and I don't want to buy things I can't see on my kid but he just wanted to make excuses that parents and kids going intogether are more likely to steal and harder to monitor.
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July 2022 by Mario Mitchell
This forever 21 is too small and does not cater to men like other ones I have been too. There is always limited stock of clothing in the men section. Just take the men section out all together. It’s a waste of time. Never enough mediums or smalls when they know that’s what people buy. I won’t ever come back here.
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June 2022 by Elaine Chin
Store Manager Yolanda at the Outlet Mall is extremely RUDE & unprofessional. Do not like the way she speaks to the employees especially the African Americans in front of the customers.
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December 2021 by Donnasosweet BROWN
Didn't like this store,no sales person to ask anything...saw that they sold plus size on the window when we enter,but couldn't fine no plus size in the store and nobody to ask anything so we leave...
