-
February 2024 by Adrian B.
Reading the reviews, I was also charged $50 or $60 to remove one link from my new Rolex.
-
October 2023 by Derek
I have nothing but great things to say! All of the staff are friendly, attentive, and dedicated to providing a luxury experience from the moment you arrive. I never felt pressured to purchase anything that wasn’t for me. Special thanks to Kathryn who helped me pick out the perfect Rolex. Great communication throughout the process. I look forward to celebrating more milestones and anniversaries with gifts from this store
-
October 2023 by Georgia M.
We visited Kiefer and were greeted immediately. Everyone in the store was very friendly. Lauren helped us. She was very patient, knowledgeable and helped us purchase two beautiful crosses. Thank you to Stephanie and Lauren for always taking care of us. We will definitely be back.
-
October 2023 by Brad Ross
Brianna was so helpful to work with during my visit to Kiefer today. She reviewed multiple Rolex models with me and provided great explanations for the features of each model. With her help, I've now identified the exact timepiece I will be acquiring to celebrate a work accomplishment. She also showcased some of the amazing jewelry for my spouse to browse on our next visit. Thank you, Brianna!
-
October 2023 by Nyla Griswold
The staff at Kiefer Jewelers are simply awesome. We had such a great experience there. I plan to go there to get a couple small gold bands. Thank you all.
-
October 2023 by Downtown Y.
Scam, no integrity, charging customers $50 to resize their watch bracelet (i.e. simple link removal). As an authorized Rolex dealer, they ARE NOT permitted to charge a fee for this service. How many customers have you ripped off? If you have been charged this fee, contact Rolex immediately at 212-758-7700.
-
October 2023 by Ben Foster
Monique at Kiefer Jewelers got me the Rolex of my dreams. A Sea-Dweller reference 126600. Everyone there has been extremely nice, polite, helpful and professional, and my buying experience was top notch. Highly recommend Kiefer!
-
October 2023 by Brandon Edwards
First time into their store and was greeted by Brianna who was extremely helpful. She walked me through all the questions I had and gave fantastic insight to what I was looking for. Everyone I spoke with was very personable and you could tell they value the relationships they have with everyone that comes in. Brianna and Melissa were awesome to deal with and would recommend stopping by if you’re looking for jewelry or watches.
-
October 2023 by Rachel Barron
My boyfriend Chris and I went in a couple times and met with Monique who helped us with engagement rings. We were not rushed with the process or pressured into anything. Monique was very helpful and we had a great experience! I look forward to wearing my beautiful ring when my boyfriend is ready to pop the question ? ♥️!
-
October 2023 by Heather Hiley
Brianna is the best! She is always so happy and excited to see us and help pick out beautiful jewelry. This past weekend she got extra creative for me when I needed the help! We won’t shop anywhere else!
-
September 2023 by Akiyama M.
I Love the store everyone is super nice. My sales guy is Daniel he is awesome helped me design my police star and the price was fair. I did check around. But my main reason was looking to buy a Rolex. Everyone complained it takes years or you have to spend a lot of money. Start to finish 6 months and it was the second call for the Rolex I wanted the first one I didn't love and I had one similar so I had to pass. Got the call yesterday mine was in. Now Daniel has alway treated me like five stars every time I've been in there to buying jewelry cleaner to buying a pendant to buying a Rolex always makes me and my wife feel special. That is why we don't mind spending a little more because of the excellent service. So Kiefers just to let you know you have a great sales person in Daniel.
-
August 2023 by Michelle Brooks
I was buying jewelry online from Kiefer Village Jewelers and called the store because I had some questions, I want to shoutout to Lauren who assisted me and was absolutely wonderful! She went far beyond what was required and even tried on jewelry, then sent photos so that I could see what it looked like on and helped me in deciding which pieces I preferred. This was by a long way the best online customer experience I’ve ever had. I live in SC and wouldn’t have any hesitation in buying online from this store again. Thank you so much Lauren, you’re the best!
-
August 2023 by Greg Witte
I recently worked with Monique and Melissa to purchase a gift for my wife and our anniversary. Both were great to work with and showed me different options and they also provided suggestions. Both very informative with a no pressure sales attitude. I was also able to try on some some watches and learn more about Kiefer jewelers. My purchase was a smooth process and I will definitely return. Store was also very well done/organized/clean. Definitely recommend stopping by.
-
August 2023 by Deane Berg
We went here as a small diamond had fallen out of my wedding ring. I had heard they had a jewelry repair person at the store. We were greeted by Melissa when we entered the store. She then worked with us to get the diamond replaced. Brianna checked the ring overall and we found out the the main diamond was a fake one that had been put on years ago by another jewelry store. We were shocked. They then worked with us to purchase a real diamond for the ring and replace the lost diamond too. They had the ring repaired in less than 24 hours by the jewelry repair person there. We had never been to a jewelry store like this one! Friendly staff , knowledgeable and fantastic service. We were very impressed and this will be the jeweler we will go to from now on. Highly recommend!!
-
August 2023 by Dmarco Lankes
Great experience! Friendly and knowledgeable staff. Stephanie helped me pick something for my wife (which she loved) and helped me navigate and choose my first Rolex! Would highly recommend and I personally won't go anywhere else.
