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November 2023 by Miguel Castro
The staff was very pleasant, but my only complaint is how infrequent how one ATMs is almost alway down outside this location. Otherwise, I have no further complaints.
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November 2023 by Miguel Huertas Torres
Great service and convenient location. We've been with NFCU since 1985 and they have always taken great care of me and my family. Great fraud department, I got a call while at Universal Studios that someone made an unauthorized purchase, they blocked it right away. Thank you NFCU.
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November 2023 by V. L. Carter Corporation
1st test at this Branch, but customer service is awesome, from entrance til leaving. Not to mention (Time) was sweet. In and out in no Time.***Tanner was Great and displayed curiosity and great work ethics. ? Thanks
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November 2023 by Rob Fayas
Auto loan based on how long you been with the credit union??? Got a 805 credit score and only $500 worth debt and don't qualify for the low rate? Your disclosure statement states based on credit worthiness. Thanks for being deceptive to your military members and their families.
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November 2023 by Jason Philmore
After sitting in the lobby for over 45 minutes I have Decided I’d rather be at the Tax Collectors office trying to register a vehicle with the wrong documents then ever have to step foot in here again.
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October 2023 by Madeline F.
Just moved here from Jersey City, NJ. I was so taken a back by all the negative responses here. I honestly got scared. I rather make less interest than going through the horror. I really didn't want to give a star but had to in order to post my sentiments.
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September 2023 by Jason A.
As a Veterans', this bank is a slap in the face. It's the spirit airlines of credit unions nickel and diming you for everything. $1 charge just to CHECK a balance. I deposited a check over a week ago and it still has yet to post to my account. And this is after being told by them, it would be held for one to two business days. I regret leaving USAA and will be closing my account here as soon as I'm able to.
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September 2023 by Angelita Morrison
Customer service is terrible, when you enter this location you better take your lunch. I tried going early when there was no line, two teller lines open me and another customer was there one teller was doing something on her computer I waited 12 minutes to make a deposit with no customers!! The customer service is terrible!!!
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August 2023 by Michael McKesson
Nothing but issues on top of the fact they have access to take money any time from your account with no authorization wouldn’t recommend them to my worst enemy closing my account today
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July 2023 by Robert Tarsio
We had ALL our money wiped out of all our accounts at NFCU Westly Chaple they are the most rude disrespectful bank I have ever banked with. I definitely am moving my money, if they replace what has been stolen, to another institution. Worst bank ever and my husband served our country and this is how we are treated!!!
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July 2023 by Michelle T.
giving a 1 is being nice. we had ALL our money wiped clean from our accounts. The Westly Chaple, Florida branch was so rude and disrespectful to us. They weren't helpful and basically brushed us off. didn't care about payments we just made or how we are to live until they decide to give us our hard earned money. The answer was use a credit card, so I asked are you going to pay the interest on it because I account for every penny spent. No answer. The manager was very condisending and not helpful. I'm extremely disappointed and will be changing banked as soon as we get our money. If we do this is how little trust I have. I have never had as much fraud committed at other banking institutions. I'm beyond disappointed especially since my husband served our country and gave his all for it!!!!
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July 2023 by Tabby Turnage
I had to come in twice for an auto loan and Tanner was great! I ended up staying after closing and everyone was very friendly. Tanner made sure I was taken care of and didn’t rush through anything to get me out.
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April 2023 by Roland Graham
Navy Federal credit union is undisputedly the #1 credit union in existence ! This particular branch here in westly chapel has a staff of very professional individuals at every level from greeting you at your entrance toTellers, loan officers, and so forth . Thanks Luke, for getting me on the right track and making my visit fast and easy. This branch is super clean as well..... ?
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April 2023 by Walt Bower
Everyone here was very friendly and professional to work with. Best banking experience I have had. NFCU really looks out for the best interest of their members.
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March 2023 by Samantha Y
This branch is very unorganized. The branch was supposed to open at 9AM. It's 9:03AM and there is a massive line outside. Some old ghetto lady had the nerve to push me several times. Open your branch on time. I feel embarrassed to have accounts here.
