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February 2024 by Sabra Struthers
I brought my baby goat in, who was attacked. Her front two legs were punctured, swollen, warm. They charged me $800 to shave her, scrub her, clean her inside and out from infection. Three days later, her flesh was rotting off, as they left her wounds wide open. without bandages. I called back, but they were closed, so I took her to the emergency hospital on their VM. She instantly needed drains and stitches- another $850. That vet said if this was taken care of properly the first time, she wouldn't have had to come back, in so much pain, and it wasn't unreasonable for me to ask for my money back. When I brought her back to get that drain out, she needed more work- another $1000. After all said and done, I still had to surrender my sweet baby pet goat since the infection set in so bad. My heart is hurting without her, and feel awful for the pain she has endured. New Tampa animal hospital was a mess from the beginning. Forgot to have me fill out paperwork to treat her, so asked me to turn back around. When I said no, they "text" me for consent. Then again when I picked the goat back up after treatment, they forgot more paperwork, so chased me to my car. When I called to tell them about my goat, they didn’t even acknowledge what had happened after their care. Now the manager Kristen is ignoring my response about the refund.
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February 2024 by Michael Simila
Great experience, they actually care about your pets and don't make it about the money like other places we've been. They recommend and explain everything to you and give you the choice and options. It seemed also fairly priced for what we needed and had done. Recommend them and we will be going back and make this our primary vet.
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January 2024 by Amanda Wagner
I can't say enough about Dr Novy and Dr Ricci. They have cared for many of our pets over the last 10 years and they are kind, compassionate and caring.
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January 2024 by Angela Adler
Great staff
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December 2023 by Michael Reniger
If you have an entire day to waste at the vet to take your pet in for a routine appointment, then this is the vet for you. This vet evidently cares little for the pet owner's fronting the bill. You can regularly expect to be there for a 3 hour minimum for your scheduled appointment.
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November 2023 by Juls
Great place to take your fur baby. The staff are all very nice and welcoming. They showed compassion and took great care of my cat. He wasn't very happy to be there though lol
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October 2023 by Dreux Chappell
We recently moved to the area and have been struggling to find a vet we like. This vet came highly recommended by our pet sitter. They can get a bit busy but I understand why. They truly care about your pets (cats in our case). Dr. Novi actually called me after hours to discuss results and a treatment plan for one of our cats. A different local vet didn’t even tell us about results for days and rarely returned calls or emails even if they requested we email them.
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October 2023 by Stephanie Luth
A year ago this would have possibly been a different rating. As of the last few months, one star is being generous. Their costs increased significantly because of "new ownership" and their cold and rude demeanor is being chalked up to "them having a bad day." Guess what? Having to bring our sick animal and not knowing what's wrong puts us in that same category of not having a good day. Apparently not reading the chart prior to seeing the animal, not knowing his sex, if he was fixed, having been microchipped, etc is a small glimpse into the type of care you'll receive. However, we still try to be as understanding of the SEVERAL tests you want to run because you're failing to mention that you're seeing a huge influx of these symptoms because it's a bacterial infection. So instead of paying a couple hundred dollars, it resulted in a $1,000 bill. Feeling forced to run every single test she offered because she "couldn't explain what's wrong" of course puts you in a headspace of 'if I don't do it and he dies, it's my fault for not paying for the test.' Which I admitted was a huge factor in my paranoia and anxiety due to having lost a dog several years ago because a test wasn't done earlier to catch his kidney disease. So it was worthless trying to find out which tests absolutely had to be done to give us an answer, because it felt like they all had to get done in order to be confirmed: "It's bacterial, antibiotics will fix it." Had we seen someone else, who confirmed those exact symptoms would have caused her to believe it was bacterial and the meds would have fixed it; would have made the world of difference between a couple of hundred dollars, versus $1,000. Which is what's wrong with the clinic. Trying to simultaneously throw back in your face, "If it was my dog I'd do the same," which is YOUR opinion. When you're struggling to make ends meet and have voiced you don't want to be selfish and not find out what's wrong, I feel this is the perfect opportunity to excuse taking advantage of your vulnerability and send out hundreds and hundreds of charges. The situation would have been completely different if the vet wasn't cutting you off, rolling her eyes, adamantly making you feel like a bother, and didn't sound money-hungry, saying they don't get compensated for services/tests is very hard to believe. Instead, she could have tried to at least ACT as if she cared, and be upfront with the symptoms matching a bacterial infection and getting only two tests done, taking the weekend to see if he improved and if not then come up with a new plan the following week would have changed the entire trajectory of the situation.
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September 2023 by Yvonne Mitchell
This is our closest vet and we have four animals that have been coming here for years. Sometimes quite busy. Amazing care. Great vets.
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August 2023 by TJ Eastley
Great staff, quick service and not over crowded before/during/after appointment.
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April 2023 by Samantha Hall
I adopted a stray cat about 2 months ago and brought her here for a spay consultation 1 month ago. I was concerned that she was pregnant though and wanted to make sure that wasn’t the case before going through with the procedure. This concern was brought up to the vet and they simply touched her abdomen and said that she wasn’t and scheduled her spay. A week later, she goes in for the spay, about 7 hours later, we receive a call informing us that our cat is out of surgery but it turns out she WAS pregnant so they “took care of it”. This was very shocking to me because I absolutely should’ve been notified the moment they realized she was pregnant. They claimed they felt it was best for her health but gave no reason as to how. They seemed very rushed and not interested in answering questions. They never explained why she wasn’t given a proper ultrasound. They never provided or emailed paperwork detailing everything they’d done/observed. Just a receipt. Exactly one week later, we took her back to get her stitches removed. Everything seemed alright until another week had passed and I noticed a purple string, approximately 2 inches long, hanging from her abdomen, embedded in her skin. Took her back to the vet the next day, and sure enough, it was a stitch that they forgot while rushing! The woman assisting us then said “It looks like she got most of them out herself and it was just that one left.” Insinuating that our cat removed all of her own stitches. We were charged over $400 for the spay. I wouldn’t be concerned with the price if the quality of care and communication weren’t so poor. I do not recommend this vet office.
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March 2023 by Nancy Vincent
From the front desk through check out, the entire staff is friendly, caring and efficient. They treat my dog with love and patience.
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February 2023 by Jennifer Carcamo
Dr. Ricci is fantastic. No one knows more about goats than she does. She has always properly diagnosed health issues within my herd and prescribed meds that take care of the problem. Thank goodness I live in an area where she practices!
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November 2022 by William Carruthers
We've been going here for four years. Very pleased with the Doctors, staff, and facility. They have taken great care of our two large dogs and our cat. They've been very responsive in answering questions and giving us excellent guidance when our dogs were very ill recently.
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October 2022 by Andrea Hanes
Love them! I am so thankful for Dr. Ricci, Dr. Novi, Sasha and the amazing staff there. They've taken such good care of my kitty with genetic issues. They have helped me stay healthier (medical issues that limit where I can safely go) and have seen her on urgent basis so we didn't have to go to the emergency vet. They are compassionate, professional, thorough, caring and really great!
