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November 2024 by Rosalinde Dottin
Great!! They fill your propane tanks and they do a great... especially during hurricane season! Thanks guys!!
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October 2024 by Steven Bosworth
I cannot thank North Side Propane and Lisa enough for their outstanding service during a challenging time. After the recent hurricane in Tampa, we lost power and quickly ran out of gas, leaving us without hot water and caring for our one-year-old.
Lisa was incredibly understanding and responsive, ensuring that we felt supported throughout the entire process. She made accommodations for our urgent situation and had a team on-site within hours. Their promptness and professionalism made a world of difference for our family.
Even amidst the chaos, Lisa and her team worked efficiently, turning a stressful situation into a manageable one. Their kindness and dedication were truly appreciated, and we are grateful to have had such reliable support during this difficult time. I highly recommend North Side Propane for their exceptional service and commitment to their customers!
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October 2024 by Sam Rod
They are terrible, they don't take care of existing customers when they are in need. They only take care of the commercial accounts.
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October 2024 by CEO VSL
Have used this company for the last few years, consistently rude, no follow up calls when trying to schedule service and hurricanes certainly dont change thier approach, zero concern for customers in need.
Headed to Sunrise Propane!!
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October 2024 by Nick Bortnick
This place will not leave you stranded without propane when you really need it. They don’t return phone calls very well but they made sure an elderly man got his propane tank refilled to run his generator. Thanks north side!
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October 2024 by Debby Gabriel
Call to find out about availability and I was told there in the front and the tanks are in the back and they can’t go back there. Worst customer service ever expect me with the hurricane to drive there and waste my gas to check their availability.
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August 2024 by Iliana Rosabal
After struggling to find a company that could provide the service, we were eventually able to secure it with Northside Propane Company. Shelly was delightful to talk to and very helpful. Highly recommended.
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July 2024 by SA Chamblee
I have used them for 5 years and never had a single problem - they fill the tanks regularly or if I call they come out as soon as they can and they’re always courteous and efficient when I call to pay the bill. Such a breath of fresh air after our last company.
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June 2024 by reggie roberts
I am extremely disappointed with the service I received from Northside propane . My experience was nothing short of frustrating and unprofessional. Here are the main issues I encountered:
1. **Poor Customer Service**: The customer service representatives were consistently rude and unhelpful. My questions and concerns were dismissed, and I felt like my business was not valued.
2. **Safety Concerns**: There were several safety violations during the delivery process. The technician seemed untrained and careless, which left me concerned about the potential hazards.
Overall, my experience with Northside propane was highly unsatisfactory. I would not recommend this company to anyone looking for reliable and professional propane services.
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May 2024 by Avery Harrington
I called to connect with this smaller sized business as I am new to the area and am building my business. I was offering my services and was going to request theirs but the front desk receptionist hung up on me twice before I could get much out about the reason for my call. I understand many businesses receive calls like mine, however, I am never pushy and it seemed as though she made this decision for the business owners without directing me to one of them. Very rude and unfortunately I will have to find service elsewhere which is a shame because most of these reviews seem like this is a great company!
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April 2024 by Bob “VAL” A
There is a strong gas leak outside my house coming from their tank. Fire hazard. However, my previous tenant didn't pay their bill before moving out. So they refused to come and service itheir tank before I pay someone else's bill. They said that I own the house. Yes, but they own the tank and it's a contract between them and another person. Plus they're is a fire emergency anyway. After two phone calls they said that manager would call me. Will up date the review how they resolve it. Might just send a fire department there if they don't respond.
Update: after speaking with a manager, the situation got resolved. They would be starting a service and take care of the leak outside changing to 4 stars.
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March 2024 by Michael s
I've been a customer for 4 years now and honestly have no complaints with their business practices. I was surprised to see the ratings of Northside Propane so low in these reviews.They have always treated me professionally. The prices are reasonable. When I need a refill they are at my house the following day.
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March 2024 by Yunus B
Great service and amazing delivery speed. I ran out of propane and was tired of using Amrigas and Suburban so I decided to give them a try. They were apple to get my account setup that day and scheduled my delivery a couple of days out, but what was the shocker was that they came the very next day. Amazing because if I got anyone else I would wait at minimum a couple of days to a week.
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February 2024 by Angie M
Stay away if you can. The driver thinks it is acceptable to leave the (unfilled) delivery slips wherever he feels like - the fence, the track of the garage door - anywhere but the front door. They will also go ahead and charge your credit card without your authorization or even sending you an invoice beforehand.
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December 2023 by James Lewis
The worst
