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December 2023 by M.E
Minorities are not permitted to use the restroom here because Customer Service Manager “Vanessa” watched and followed me in the restroom which made me feel very uncomfortable now I spend to much money$$$ at”PUBLIX” for this ridiculous behavior to be happening this is New store even the store at Collier Park doesn’t not care or follow their customers into the restroom. Publix store #1821 I will be sure I report this action to district. Do better store #1821 if you do not have work duties then find something else to do then to harass your customers “Vanessa”…
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November 2023 by Aeesha & Jannah Dedic
My daughter and I went in really quick to get some pub subs and the gentleman that made them for us was a true epitome of customer service, always pleasant, smiling, courteous, patient . His name was Josiah I believe. Thanked us and wished us a great evening with a smile. I work in the hospitality industry and this was something I would expect at a luxury resort. Great job Publix and please give Josiah our thanks!
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November 2023 by Linda Coleman
THE BEST Publix store, with amazing customer service. Thank you for letting us make our coffee and meander around the store on our way back to England. Can't wait to visit when we get back in town.
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October 2023 by Tim C.
Publix is awesome. Service is amazing; the stores are clean; the vegetables are fresh. It is the Wegmans of Florida!
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October 2023 by B W
Be wary of the deli. This has been the 4th time we went there to purchase hot foods for lunch and the food wasn't even luke warm, and no im not going to physically touch chicken wings to make sure they are hot enough to eat. I don't know if they are not rotating the food out enough but this is the last time I buy food from there again. Pathetic a new store has to succumb to fooling the public to get money.
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September 2023 by Jennifer Cassandra
Great selections, nice layout in this new Publix store. Helpful employees. Customer service went above and beyond to help me locate what I was looking for.I was assisted with getting my groceries to my vehicle during a rain shower.This location can be tricky crossing Livingston Avenue in rush hour to head south on Livingston. Despite this - I will definitely choose this location again.
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September 2023 by Carlos Arias
On September 6th I bought a $100.00 VISA gift card for a wedding. Fortunately the couple are friends of ours. The VISA gift card was used. We came to publix and now the say it is not their problem, they didn't help us at all and said I have to deal with VISA. Horrible Customer Service. I will never come back here! And the slogan is "where shopping is a pleasure "
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September 2023 by Shayla C
Love this new Publix! The only thing is every time you walk into the entrance it smells like fish. I’m guessing from seafood department in back. I’m there 3 times a week. Also, a plus is the Publix liquor store next door.
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September 2023 by Monica
We love shopping at this Publix, everyone is super friendly. Always clean.
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September 2023 by Liliia Kashcheeva
I liked that this store is clean, good product layout. Hot food on the tray was cooked. The employees of the trade Hall are very friendly and did not refuse to consult.
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August 2023 by Michele Stevic
Love this store! Staff is super friendly, especially at the deli! The sandwich makers are outstanding! The sushi guy is awesome!!! Store is always clean and well stocked.
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July 2023 by James Lorenzen
I went to the deli this morning to get a sandwich made before work for my lunch. The lady behind the deli counter was very nice and very awesome which only go back to have another sandwich made from there. But I would say the people at the desk want all that nice but still would come back. Now they're not that nice and or professional again I Won't Go Back
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June 2023 by Ryan Alqasemi
Came in to check it out after they opened and was pleasantly surprised. All the employees are nice and show genuine interest in helping out. Nico at the deli was able to cater to my needs and made me one of the most delicious subs I've ever had. Will definitely be coming back
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May 2023 by Laszlo Miklos, Jr.
I love this location! Publix is my favorite supermarket hands down, however there are some locations I refuse to shop at. This particular store is further from my house but my peace of mind is worth the drive. The one near my house is super busy and the parking lot is over the top crazy busy as well, and I'm a New Yorker, go figure! Anyway, this location is perfect and foot traffic is light and less stressful!
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May 2023 by Kayla Jennings
Me and my husband had been really excited for the opening of this Publix. It is a beautiful store but they lack customer service in some areas, specifically the bakery.We came in to order our first baby shower cake in early February, for April 1st. Barbie was an associate who helped us with the ordering process up front at the bakery. She was very new (which is understandable since the store was so new). Every question we asked, she had to go to the back to ask someone else for confirmation. If someone is that unsure about taking cake orders, then I believe they need more training before they take cake orders on their own.We even brought a printed picture of the cake we wanted and we told her how many people would be at the baby shower. She told us to order a towering tier cake for $40 and we agreed because we didn’t know what size cake we needed to order. We had 35-40 guests. We also came in a week before the baby shower to make sure everything was good with our cake order and that they didn’t need any extra information from us. They said everything was good.The day of the baby shower, we came in the morning to pick up the cake and it was a cake that could have only fed 15 people, it was that small. I honestly didn’t even know what to say to the worker at first. We told her that it wasn’t what we expected or went over with Barbie at all, and she got her manager. The manager repeatedly told us “I don’t know what you want us to do.” And never tried to help the situation. I walked out of the store crying because I felt like she wasn’t trying to help us at all or come to a resolution.When I left, my husband resolved the situation with the manager and she said she could have it fixed but there would be a “price difference.” He said okay so that we could atleast have the cake fixed before our shower that was about to happen in 3 hours. When he picked up the cake later that day, they tried to charge us $100 for the cake, even though they are the ones that made the mistake at the bakery.My best friend worker at the Publix next to sunlake high school for 3 years, and she couldn’t believe how they handled the entire situation when I mentioned it to her. This is not your typical Publix customer service you would expect. I have ordered 2 cakes since this experience for birthdays/events, and I choose to now go to the Publix on collier parkway instead. It’s only an extra 5 minute drive and they treat you way better at this location. They have also never gotten any of my orders wrong and I have lived in land o lakes my entire life. I will never be buying another cake from the Livingston location.
