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January 2024 by Ca Canada
JACEE C BE CAREFUL WITH THIS "MANAGER"!!!!!!Bought a pair of boots on December 15. It did not fit my fat ankles. On December 29 I tried to return it with the receipt. I never wore the boots, it was less than 30 days, with the receipt, and the only thing she could do for me was, giving me store credit, witch does not help me at all as I need my money to find a pair of boots that fits me. The manager was the rudest person ever, her name is Jacee C. NEVER AGAIN WILL GO TO THIS STORE.
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January 2024 by Maria Lopez
Sales Supervisor was EXTREMELY rude. The most unpleasant experience that I have ever witnessed. The customer was asking for the customer service number for further assistance and she was immediately defensive and condescending. She would continuously shrug her shoulders and pick up the receipt as if the customer did not know how to read despite the young lady stating she understood the policy and just wanted further clarification. She yelled from the employee back door to the other sales associate not to continue to help the customer and not to take any of her stuff. Essentially she was trying to kick the customer out. Coming from a supervisor, this is extremely unprofessional and poorly handled. She refused to give her name to the customer asking to provide feedback saying “she doesn’t have to” when asked. For descriptive purposes, she was the black young lady with curly bob. Perhaps, they should up the age requirement for more mature representation.
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January 2024 by Nicole Chandler
Customer service was on point today. Great sale and they have military discounts!
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December 2023 by Reflections ForHCES
I LOVE this store and it has everything to do with the store manager Jacee and the consistent “going above and beyond” service she provides. She takes personal accountability of ensuring her staff demonstrates the same behaviors. I use to live in S. FL and frequently shopped at the S.M. retail store. They were good but no comparison to the stellar customer service I receive from Jacee. She attentively listens to what you’re looking for and provides options. Jaycee makes you feel valued as a customer. Therefore it’s not just a transaction, every time I shop at the S.M. at the premium outlet store it’s a wonderful shopping experience. Again, I love this store and the employees there…especially Jacee!
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June 2023 by Victoria Burlarley
Polite and helpful staff. Really clean location FULL of inventory! 10/10 would be back just based on how polite staff was!
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April 2023 by Nye Searcy
Janelle the store manager was very rude! Janelle was NOT helpful at all. Poor customer service with her. Janelle was not helping me at all. This store sold me a purse when I got home the strap was broken. Poor material. Purse is less than a week old. I sent the purse back over a week ago I have no new purse no refund. This store does not care about customers. Don’t spend your money here. The manager janelle made my experience even worst. Can’t believe this is how this company is ran!
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April 2023 by Miranda Mayhem
My family and I go to this store a lot. JC is super helpful and kind. Thanks so much!
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December 2022 by Shadd Boucher
Great selection and helpful staff. I love the awesome styles of their shoes ?
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September 2022 by Dustin Kaufman
Love Steve Madden!! And this location has very friendly staff and amazing pricing and deals
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August 2022 by Ev ie
I ordered the wrong size shoes online and the associate ( on my receipt it says his name is Jeremiah ) was very helpful in doing the return and reordering the shoes in the right size for me. Thank you!
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April 2022 by Yodka Rodgers
I personally LOVE this store. They always have buy one get 50% off. They workers are always pleasant and willing to help you find whatever you need They will even order things you want if they don't have it in the store. Omgg and now they have a small section for the young ones
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October 2021 by Gustavo Pinedo
Nice Steve Madden Outlet store.
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September 2021 by Elwood Simon
I love shopping here
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August 2021 by Sheila Roman-Barbosa
Loved everything in the store...
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May 2021 by Walden Solutions LLC
I love my Maximas and bag in the color Blush. They are not only cute but super comfortable too.
