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July 2023 by Greg Rock
I can see why this branch only has 2.2 star reviews. They must have been sleeping during the customer service training. Karen refused to exchange my $20 bills for $100 bills because I would not give her my ID. This is a bank. People go to the bank for money. I am a long time customer at Truist. I guess they think they are one of the big banks now and can treat their customers with no respect.
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May 2023 by Art
I can't even put into words how horrible the customer service is and how rude your teller is if I didn't have my mortgage with your dump bank Id close all my accounts what a horrible business with horrible people
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May 2023 by Denis Z
Definitely wouldn’t recommend
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February 2023 by Laughs and Life
The employees were friendly.The concern is the air vents are FULL of BLACK MOLD!!!!As soon as I walked in I could tell there was black mold there. I started looking for the air vents, which are located in the wall at the top. I can see the air vents LOADED with BLACK MOLD.This is UNEXCEPATABLE!!!!These conditions are negatively affecting the employees and customers. I mentioned the mold to one of the employees and they said Truist will NOT do anything about.RIDICULOUS!!It is the responsibility of the business to provide SAFE WORKING CONDITIONS.The ONLY reason this is like this is NEGLECT.I am disgusted with the lack of care from Truist for their employees and customers.
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January 2023 by Ross Holmes
Don't even try to call them they do not answer the phone. This is the last chance we are moving to TD bank. Problems after problems no solutions just your screwed and will have to wait to access your money. Employees have no idea what to do and fail to give any solutions.
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July 2022 by Hannah Ganskop
I stopped in a few weeks ago and asked about maintenance charges I had, and I believe Danielle told me that she wasn't sure about the criteria to avoid maintenance charges, so she asked a guy for assistance, I wasn't sure of his title. He said he was busy, but would call me after looking it over. I waited a few days with no call, so I called and left a voicemail. It's now a few weeks later and I ended up calling another branch to get help.
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July 2022 by Em To
Worst drive through ever. They don’t listen to your request and do whatever they want!You have check and doble check that your transaction is the way you wanted itIt’s a waste of time not to mention the frustration
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May 2022 by Darryl G.
I went to the Lutz location regarding a online banking problem and Richard Inman who is the Senior Relationship Banker identified the problem and fixed it in no time. Great experience! Richard has the knowledge and know how on the all the operations. I was very pleased and impressed. Thank you. Darryl
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April 2022 by Luke Nelson
Worst bank I’ve ever been to, they don’t want to work with you. Go with another bank company! Safe yourself a headache
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April 2022 by Lauren Taylor
Slowest bank I’ve ever experienced. I mean almost 45 minutes for a check to get cashed. Yo somewhere else and save yourself a lot of time
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March 2021 by Kiefer Jewelers
I hope this isn't too late for you. Do not go to SunTrust (Now Truist) for you PPP loan!I have used SunTrust for decades and and I've always received great service from the branch. I give Michael DiMarco, the branch manager, 5-stars +++. I was encouraged to by my commercial account rep (which changes annually) to use them when the PPP started. Granted, they did get me the loan in the same time frame as other business owners. But, now, my forgiveness and my PPP2 have been almost a circus. I don't know what's going on. I get random messages that they need more information. Then they say it's a a system problem. They can't give me any answers on the status of my PPP2 or my PPP1 Forgiveness and that has been over 4 months now.. You have to deal with a portal and not people so it's very frustrating. When I contact my commercial account rep, they can't really help at all since it's not even in their hands. It's a horrible horrible system.None of this is caused by the branch. It's all their corporate PPP department. So just stay away from there. Otherwise, this is a 5-star review for the branch.I wish I had gone to a community bank for my PPP and that's where you should go.
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January 2021 by Mama B.
I wish I could give zero stars. Opened my account over a month ago. Was told I'd receive my debit card in the mail in 7-10 business days, they don't give temporary debit cards. So I waited and 2 weeks later I still hadn't received it. Turns out they never put the order in. So they said they were ordering another card and expediting it and that it should be here in 1-3 days. Another week goes by. I call and they say by the end of the week. Week is over, still not here. I call again and they said they will call me right back with an update. NEVER CALLED BACK. I'd take my money out right away if I didn't already put my tax return direct deposit as this bank. This bank is AWFUL. Do not put your money here.
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March 2020 by Quinn Ausburn
The staff there is always attentive, responsive ans polite. Not sure who wrote these reviews but maybe they should look into the mirror from time to time
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May 2019 by Jim Thompson
Not recommended, I wish there were a rating of zero stars. Not helpful at all. Difficult to deal with. Stay away!
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January 2019 by Tabernacle Truths
This Bank deals with my business daily needs! They are fast, friendly and very convenient! Just recently change its hours. Closing at 4:00 pm daily but extends time on Friday. Since are availability is those crucial hours of 4-6pm; that takes 4 of our banking availability days out of the picture and leaves us with Friday. It is very convenient that they are open on saturdays so this helps greatly also. I love the staff and so true as one person wrote. Branch manager does not hesitate to jump in and clear the lobby out for the bank and does not make you feel it's a problem that he's doing it. Great branch manager! 5 stars all around but definitely make sure the hours work for you. If you only have a 4:00 pm and on availability? This might not be the bank for you. Hope this helps.....J