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December 2023 by Da Queen
Hated this location solely because of one of the workers. She was atrocious, not trying to explain plans, telling me something completely different from what I was previously told. She acted like I was bothering her being there, this store location will lose a lot of service because of her. I took my services to another location.
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December 2023 by Marlet Brown
The T-Mobil location at 17467 N DALE MABRY HWYLUTZ, FL, 33548-4705 is the place to go for all your T-Mobile cellular device needs. Their professionalism is unmatched! This T-Mobil team knows their stuff and couples their great customer service with efficiency and patience. Thomas, Cherie, Matthew, Ishaan, and Justin are assets to the T-Mobil company. I had a few issues with my phone, and they knew what to do at every turn. I had actually visited TWO other locations in a single day and was NOT satisfied with the service I was receiving. I walked out of both more perplexed than when I went in. After leaving the other two locations (New Tampa/ Bruce B. Downs and Hilsborough/Armenia), having received wrong information, I drove out of my way to the Lutz location. My issues were solved immediately and accurately. I will only be dealing with the Lutz location from now on even though the other location is 3 minutes from my house. Go Lutz T-Mobil team, and continue to represent the excellence that I know the T-Mobil company upholds!
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October 2023 by Jasmine Alvarez
A couple of weeks ago I decided to switch to T-Mobile and get a new phone. I had a great experience because of Cherie and Ishaan. They were extremely helpful and answered all of my questions. Thank you both! You will see me again.
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July 2023 by Larry W
The manager set up a new phone for my wife and transferred the data. He was extremely knowledgeable, helpful and personable. I highly recommend this store.
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July 2023 by Todd Mitchell
I just purchased a Samsung S23 and some accessories. Mena was the sales/technology professional who helped me. He is extremely professional, knowledgeable, patient, and friendly. If you're looking for any new devices or services, I highly recommend that you go there and ask for Mena.
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June 2023 by Andrew Le
Great customer service! Ishaan killed it! From knowledge of the company to the kind and friendly gesture he showed my family. A+++ fosho
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May 2023 by Rajasekhar Menon
Loved the experience at the store. Mena and his team take care of customers. The info they provided on the right plan and equipment was priceless. Thanks guys
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March 2023 by Carlos Andino
Great service. Mena!!! He deserves a raise! Systems were working against him and he kept cool. He was awesome, even let me stay to finish everything. He was awesome. Would come back to this store every time
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March 2023 by Susan Sweet
The manager was very helpful today. He transferred my data from my old phone to my new one. He answered my many questions since I am not tech savvy. Very happy with his customer service.
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February 2023 by Brenda Hiser
My experience with Ishaan at the Van Dyke store was exceptional!He was very knowledgeable and helpful. He answered all of our questions we had and more. He got my husband into a better account and explained other options and services that would best serve our needs. He was also very patient and showed excellent customer service. Ishaan is a great representative of your store and I would highly recommend anyone to go there for T-Mobile services.
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February 2023 by Crystal Urena
Ishan and Cherie are theeee best ! They were patient kind and so helpful and knowledgeable. Best experience I’ve had with an internet company … and for that reason and the great deal I got a new line , phone , watch and internetttttt with you guys ! Thank you both againnnn . I can’t tip so I had to review lol
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February 2023 by Jay-T
My sales rep was a guy named Juan, and he was as d*** as a box of rocks. He messed up 10 times during our interaction, knew absolutely nothing about the products, and literally ruined our entire experience. I almost did not sign up for T-Mobile today because of how difficult this guy made things. He should not be employed here.
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January 2023 by j
My sales rep was a guy named Juan, and he was as dumb as a box of rocks. He messed up 10 times during our interaction, knew absolutely nothing about the products, and literally ruined our entire experience. I almost did not sign up for T-Mobile today because of how difficult this guy made things. He should not be employed here.
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December 2022 by Ann
not a fan of a $40 charge to put a sim card into a phone, nor am I a fan that that $40 charge is $35 in another store and it's supposedly a regulated charge.
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October 2022 by S Cutchall
Cherie from the Dale Mabry store on Van Dyke was FABULOUS! Went above and beyond all expectations to help restore my FB and Messenger from my laptop.Unbelievable customer service from Cherie!!! She deserves a raise and bonus!!!