-
March 2024 by Noreen S.
i was provided a delivery window of 10-2 on a Saturday. The store confirmed this 2 days prior. On the day of the delivery no one arrived during the scheduled time and when I called they said I was now scheduled for "around 4 pm". I am annoyed that I wasted my entire Saturday. if the delivery window changed I should have been notified So I would not sit home all day.
-
September 2023 by D
I have been VERY disappointed with the employees and customer service when I go shopping at Room Exchange. The last few times that I went in there to shop the employees dont say hello or acknowledge you when your in the store they just look at you. God forbid you need help with something they act like you are bothering them . They are always huddle together talking about their life and dont acknowledge their customers. The younger dark short haired girl is not friendly at all either. She acts like you are a bothering her when you need help with something and shenever acknowledge customers . I have been shopping at Room Exchange for a very long time and never seen customer this bad. I have been in retail over 20 years and never do this to my customers. Alaways remember customers make your pay checks. Acknowlege and value your customers. Love the owners of Room Exchange and they have a great business but their staff lacks big time on customer service that makes me not want to shop there.
-
July 2023 by Naomi B.
Great items fair prices. I consigned with them and everything was professional and as promised. I will consign with them again and I stop by regularly to see what's new.
-
June 2023 by Jay S
Great selection and prices. Very friendly and knowledgeable staff. Will definitely recommend going.
-
June 2023 by Rose James
Great prices on furniture and framed art. Wonderful staff
-
May 2023 by Dan Morr
What an amazing furniture store!! Helpful staff and an inventory that will keep me checking back every week. Thank you
-
April 2023 by KJ 7
They have an amazing selection of furniture and decor , alongside an amazing staff.
-
December 2022 by Emilie Ramos
I would definitely say this is the place to be when looking for quality, affordable pieces. I bought two beautiful queen size ,soldwood nightstands for $256 total when I almost spent $800 on nightstands at ashely furniture and those pieces were not 100% solid wood. You can really find special pieces here if you go on their Facebook or go to the store frequently since there stuff does sell quick. I almost bought pieces of furniture I didn't need because of how beautiful, affordable, and amazing quality the pecies were. The staff were nice and they made things simple purchase wise and how the pieces were going to be taken.UPDATE: I am decreasing the amount of stars due to poor customer service. My previous review above was from a couple years ago, but I have become more disappointed every time I visit the store recently. I was there today and I was not greeted when I walked in even though a worker saw me nor was I acknowledged during my time there. They were primarily focused on moving furniture which I understand needs to be done, but its just become less welcoming. Customer service is super important to me even if I don't need help at the moment of time.
-
November 2022 by Nell Greene
Always something new/cool to see, touch and think about for your home.
-
November 2022 by Rich P.
We always love to visit Room Exchange. It's a very large consignment shop that has wonderful unique and different type home decor furniture items. We always find something unique and the prices are fair.
-
September 2022 by coy permenter
Best place for exceptionally priced preowned furniture!! Friendly staff!!
-
September 2022 by Phedora OS
Nice people. Always a good place to look for "prizes"!
-
August 2022 by Liz
I frequent this store pretty regularly and it’s full of tons of treasures. The inventory changes quite frequently and they do a great job of posting on Facebook; that’s actually what initially brought me in. I’ve found a number of pieces here from a coffee table to outdoor furniture to wall art. The prices are very reasonable. They have a diverse array of furniture and a number of brand names.
-
August 2022 by Sherrill Glover
It was a great experience, staff is really nice and helpful, I love shopping there.
-
July 2022 by Kris F.
Shop is large - amazing selection of clean used furniture. They do a good job pairing the items in little vignettes. I got a lamp for 12, a decor item for 10 and 2 six dollar throw pillows. I'll be back!