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February 2024 by Jill Stedham
Awesome service and kindness
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February 2024 by Monique scadron
Beware of getting ripped off! I went in and was asked nothing about a membership. Was told I would still get free car washes for a month for just purchasing one. I told the gentleman I don't live anywhere around there and would not be back. I've been watching my bank statement because I had a feeling this would happen. They are getting bonuses or working on commission I don't know. But all I know is I was intentionally ripped off because I made things very clear that I would not be charged again. As I continue to read other reviews I see that I am not the only person that they have stolen from. The replies are that the person can go on their website to cancel and that there attendance make everything very clear. This is not true the attendance LIE. I asked the right questions about reoccurring charges. And was told there would not be any. I was told you might as well get the free car wash for the month. No mention of canceling. I will repeat, they intentionally lied. And per the other reviews I am not the only person that this has happened to.
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February 2024 by Muggle Snuggles
Dirty water. Left water spots all over my car. Called customer support and they said there was nothing they would do. I now have to go wash my car somewhere else (and pay again) because it looks worse than before I went through Tidal Wave’s wash.
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February 2024 by Lacey Elise Tuorto
Posting as a warning. Employee lied about a “special deal” and scammed my mom with charges ———— Back in November my mother came to visit from out of state and we needed her car washed. Came here, was told by the employee there was a special going on if we purchased a certain level of wash today, we would get unlimited washes for the rest of the month for free. Sounded great to us considering she was going to be here visiting for another week longer and we could wash her car again. Turns out he set my mother up for a monthly subscription for $48 a month that she didn’t notice until now, after 3 months of charges. The employee hid that fact from us, probably to gain commission to sign us up? Who knows. Called customer service to explain the situation and to get refunded for this. The lady we spoke to was rude and only agreed to refund 2 out of the 3 months of charges. Here is a warning not to listen to any “specials” the employees tell you especially since they like to take advantage, and leave out the information that it’s a monthly subscription.***to reply to their automated response: the employee did NOT mention it was a subscription at all, he only said it’s a special deal going on for unlimited washes for the rest of the month. Don’t talk to me like I’m stupid thanks LOL about 4 other reviews with the same exact issue. Sounds like you have a scammer employee on your hands. Good luck.
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February 2024 by Mark Mason
We love tidal wave. We've been going here for over a year now. They have great cleaning supplies, friendly service, at a reasonable price.
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January 2024 by Darren Royal
Great Place they go above and beyond ???
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January 2024 by Madu Ravada
Helpful associates. Always willing to help either with transaction, problem with membership. I like the wash and how clean my car looks even with the lowest level of clean ✨?. Would be a member for a long time.
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January 2024 by Mercedes Zoller
Save your money and go to a local gas station for a $10 car wash. I just spent $40 for a subpar wash that left streaks and watermarks all over my windows. The dryer didn’t work so I was stuck wiping down my car with the wet towels provided near the vacuum, to make matters worse the towels were so damp it didn’t even dry the car. This is my fourth time using this wash and I’m disappointed every time. Despite the convenient location I will not be coming back.
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January 2024 by Frank McVAY
Tidal wave always take good care of me. Thank you for the help.
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January 2024 by Lukonde Mwinga
Service was excellent! Brayton, and Cayden (sorry if it’s mis-spelled) paid attention to detail; they took time to clean car marker off the windows after pre-scrubbing & before going into the car wash! Worth the money for the car spa! Everything you need to take your car from dirty to spotless is available to you! Don’t hesitate, just come in!
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January 2024 by JG JLG
Have Unlimited spray , vacuum and wipe available after car wash. But, giving Four Star for the reoccurring monthly charged and refunded less than what my Cr. Card was charged by Customer Service despite I had agreed and paid a month ago for unlimited for one month Unlimited wash.
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January 2024 by chris torres
Caden and the crew are top notch
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January 2024 by Trump Diddly Umptious
As others have stated, beware beware beware!! They will sell you on a deal of free washes for a month but they WILL NOT tell you that they will continue charging you every month forever unless you cancel what they deceived you on. Unethical business practice in my opinion. The response to others who have complained about the same thing shows how much they don’t care.
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January 2024 by Selena Shearer
We had a great service. Josh.s. Had great respect and help us out
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January 2024 by Will Torres
Employees are polite and the vacuums are always working great. I think its the best automated car wash around here
