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December 2023 by Judah Clark (Fishing Adventures)
I recently ordered a keg of beer from this place for a large Thanksgiving event, and unfortunately, it turned into a bit of a disaster. The first keg had mold floating in it, and the tap wasn't holding pressure. After a 30-minute drive to exchange it, the replacement tap they provided was the wrong type and caused beer to spray everywhere. Thankfully, my uncle managed to fix it temporarily. When I returned the keg and explained the situation, the manager acknowledged it was indeed the wrong tap and apologized, but didn't offer any compensation or gesture of goodwill. So, while they do have a good selection (hence the second star), I won't be purchasing a keg here again.
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November 2023 by Michelle M.
I often order on line and pick up at the store. It is so convenient and the gentleman who brings my order to my car is exceptionally nice. The are always quick to have my orders available. Today I ordered on line and accidentally requested to be picked up tomorrow. I called the store and told the gentleman on the phone that I would be out of town and not able to get my order until Monday, which it was my fault and it wouldn't be an issue. He was so nice and helpful and said he would have my order (15 bottles of wine) ready today! In less than an hour I received an email letting e know my order is available for pick up! Fantastic customer service and everyone in the store is always so nice, when I do go in! I highly recommend Total Wine, Wesley Chapel. I will never shop anywhere else!
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November 2023 by cyndy loguercio
I haven't been to total wine in just over a year! This place is the absolute best! Honestly, if they don't have it, they know who does! ( I've never experienced that part, but I know someone that did! ) the customer service is always great, and the customers themselves are terrific! This isn't a place where you will find jerks! ( im glad this place isn't real close to me. I can't wait to go back!)
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November 2023 by Jay Canals
We don’t frequent much but when we do it’s to add to our Bourbon collection, buying wine for visiting guest or just looking for ingredients to make a cool drink.The staff that walks around is super helpful and knowledgeable. The store is very neat and organized. The isles are very well labeled and products are easy to find. The overall selection of alcohol is very current and pricing is reasonable.The loyalty program helps from time to time but only benefits those who purchase volume. Overall we are very pleased each time we come in.
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September 2023 by Spookie Towne
Very clean & organized with a friendly & helpful staff. Huge store that will have anything you're looking for. If they don't have it, they can order it for you.
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September 2023 by nishant narula
The store is amazing and beautiful, stocked with a diverse selection of wines from all over the country and whiskeys and other alcoholic beverages. The staff have always been friendly towards us, and have been very helpful in selecting the best options for us based on our preferences. I would like to give a special shoutout to Amy from the staff, who has an incredible knowledge of wines and is always able to recommend the best ones from the lot.Overall, this store is a great option for anyone looking to buy a wide variety of wines and alcoholic beverages.
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September 2023 by Nishant N.
The store is amazing and beautiful, stocked with a diverse selection of wines from all over the country and whiskeys and other alcoholic beverages. The staff have always been friendly towards us, and have been very helpful in selecting the best options for us based on our preferences. I would like to give a special shoutout to Amy from the staff, who has an incredible knowledge of wines and is always able to recommend the best ones from the lot.Overall, this store is a great option for anyone looking to buy a wide variety of wines and alcoholic beverages.
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August 2023 by Geo Ulate
Exquisito !!! Nice store love the idea of having different sections for wines based on the country’s origin. They have little corners were you can have a little taste of certain wines. We also taste different whiskeys to decide which one to buy overall this was a great experience
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August 2023 by Justin Bashaw
Definitely don't use their app to order delivery. Placed an order, first they marked it as out of stock and I received a text so I needed to make a new selection which was fine. Made the new selection they charged and rebated the first order. Then charged again for the higher priced wine. Received a text that it was being delivered through Door Dash. Then it showed immediately that it was returned to the store. Called the store to see what was going on. They said they couldn't do anything with the order and to call customer service. Called customer service and made the request to cancel. After waiting 10 minutes she came back on the line and said it had been refunded. It had not been. Guess i'll wait for the transaction to go through and contest it through the bank.
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August 2023 by Breaunna O.
Thwy are so helpful here!We went in for one bottle of wine, someone who was clearly on their way out and clocking out for work took their time to find the wine we were searching for and on top of that took a few extra minutes to make some great recommendations!They even have a wine chiller you can pit your bottles in and they chill within 3-7 minutes! You pop it in there and shop around!
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July 2023 by Chris Gas
This store is great. Wide selection, and friendly, knowledgeable staff. If you want to learn some things about Tequila, ask for Ricky- he'll school you!
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June 2023 by ira willis
Really nice location with very nice staff. I met the store Manger Alberta Johnson Escoto and she was very nice and knowledgeable about the different types of wine. Not only did she inform about the different brands but she also walked with me to show where they were located. I plan on taking another vacation trip down there and will definitely be stopping by this location again.
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May 2023 by Stephanie Seals
I'm from Georgia. I was visiting for work the cashiers were great, when the line got long they opened another one. Everyone was super friendly... but that price for my wine that I absolutely ? love was the best price I have seen so far! I wish we had this where I live
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May 2023 by Alex Ezra
Great selection of all kinds of alcohol and great service! Mike, was very helpful in going above and beyond to help us find the right bottle of Margherita mix.
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May 2023 by D W.
Great service and better prices then in Tampa!Huge new storeGreat wine Decent parking
