Verizon

Most Recent Comments

• September 2023 by Ann Simon
  One Customer Service Representative working!! It's a Saturday mid-morning, seriously, Where is the staff???. We just couldn't wait in line any longer than we already had been. We visited another Verizon location, with three employees, and prompt service, l spent my money there.
• September 2023 by Edward Anderson
  As a 15 yr customer of Verizon Nisha the store manager did not represent Verizon well, in fact she actually made them look bad this is why it’s important when selecting someone who is allowed to represent a company. She entered me into the system that’s set to take customer according to their arrival(first come, first served) well she took a customer who came in after me. I expressed it was unprofessional and inappropriate she never to accountable for her actions. Ali a representative for Verizon was emotional due to me expressing my experience his body language was an unprofessional and personal to how he felt which should be left at home.
• July 2023 by Tim L.
  Took my untie, who is 83 year old black woman. We stood there for about hour waiting. Then, Lauren a Verizon rep came out made eye contact with myself. Then a white guy walk in and she left her station and walk to the white man and proceeded to help him. So if I could give Lauren and this store a zero I would. People like Lauren do not need to be working in customer service if they only want to help one race and that's not the black race. It is so sad that we are in 2023, and this is still going on.
• July 2023 by Suzanne Beers
  This store has Kyle, a top notch rep. Not Kyle hawk at Victra down the street. This location in front of the outlets on rt 54 is a direct Verizon store not reseller.Only go hereI returned a phone and watch to Victra Kyle Hawk that is still able to access my accounts sfter 2 months.Kyle Hawk did not forward the phone to Verizon for refurbish and resale and wipe off data as he said was SOP.It's a joke to get through to the store. They want you to come in person to ensure they do what they say is SOPThey have a new Victra Mgr, Owen, fresh put of training so he is unaware.Steer clear of Victra.
• June 2023 by Kayla Ireland
  We had a fantastic experience here today thanks to Ed and Mike! They were so friendly and helped us get a great deal on the products we were looking for. Wonderful customer service, we will definitely come back to this location for any other electronic or accessory needs we have!
• June 2023 by Mark Katanani
  I was treated like trash!! Not sure why? Is it my skin color or my national of origin??The Agent at the customer service informed that I can return my router in this place and provided me with the address. When I went there it took them 15 min to greet me and when they finally did they denied me the return and told me that I was “miss informed”. What happened to the Customer service? I will think twice or never Verizon again.
• June 2023 by David Van De Griek
  I worked with Ed on May 25th and 26th to try and get my new upgraded iPhone 14 activated (new phone, existing line). Ed was great and did all he could to help. Verizon has an issue on the back-end that will not allow my phone/line to activate. Now on my 4th day without phone service and no idea when it will be fixed. Ed gets 5 stars. Verizon back-end support gets -5!!! Our family has a total of 8 lines on our account and we have been with Verizon 14 years. Seriously considering taking my money to another company at this point, although switching will probably be a royal PITA!!!
• April 2023 by Antie Coney
  Was traveling in an area totally unfamiliar to me when my phone froze on me. I panicked when I could not make calls or texts meaning no communication while on the road. Found the Verizon Store, went in hoping I could get immediate help for my scary situation. Douglas, the manager, was a Godsend. He fixed the problem, explained what happened, and took the time to show me how to correct the issue. His calmness, professionalism and patience dealing with an old lady was very much appreciated.While there, I also saw how well he worked with his staff. Kudos to Douglas and the Lutz Verizon store.
• March 2023 by Joe Harris
  Customer service was great after initial wait. The specialist listened to my needs about upgrading my android phones, although he initially tried to get me to consider a free iPhone. Surprised that Verizon now charges to setup the phones, which used to be a free service. They are trying to monetize everything they can now and is becoming a big turnoff.
• March 2023 by Nollan Zevallos
  It is a bit disappointing that a Verizon store American employee can not make the same type of decisions as the staff at a call centers, knowing that many of them lack the understanding of English, they ask you a question and when you attempt to answer they talk over you and when making notations.dontake sense or give the wrong information about the request.My experience is that I had to make at least 6 trips to 4 different stores and probably 15 calls to finally this week get my issue solved once and for all by a member of the loyalty team. This individual took the time to listen read the comment and interpret other individuals notes to come to a satisfactory resolution, making a 25 plus years customer happy to have spoken to someone that was willing to listen and keeping me as a customer.
• March 2023 by Brandon Anthony
  Do not go to the store very rude. Will not do anything for you. this is coming from a brand new customer. If you plan on switching to Verizon for your business, do not do it, you will lose money.
• March 2023 by Celia O.
  'Free' $200 giftcard offer was RIDICULOUS, tried to use it multiple time but each time at the end it would 'freeze up' the screen so you couldn't click to continue with order. I tried with Apple phone, android phone, I tried two different days, I tried 'chat with us' and they would send FROZEN links that you could not click on , They asked for my email and it took 6 times and about fifteen minutes before they 'got' it (isn't this a technical assistant? Why is it so hard to send an e mail address? They made me re enter all my items to ' purchase and the CHARGED my account $200 and said I would need to Call customer service and go through the hours of dealing with apparently incompetent so called service reps and try next month to use my so called gift card. So really what they achieved us to have me make a $200 purchase without being able to use my so called giftcard. I wasted two days and it made me so miserable and they charged me $200!So now they put the purchase order in and said they are incapable of putting in the giftcard info to cash in on it how technically incompetent are they? And why do they send links with info to fill out like my location number?And why is all the screens freezing up whether I put in order myself or they send a link? Is there service SO bad that they can't even complete a transaction or read my texts? Why do we live in a major metropolis and only have two lousy bars of service? I live in greater Tampa area! No service that is usable, VERIZON is USELESS to me, I can't even have a chat with an agent without entering in my name six times or so! This feels like a bogus scam that is using fraudulent advertising to me, either that or them drawing it out to till next month so I will either foget to call back with my card or not want to waste hours , days and a month attempting to cash it in they seem to be trying to make me give up and throw it in the trash can! They literally have frustrated me so much that I abhor having to deal with the customer service which has proven USELESS in letting me use my giftcard, and even doing it on my own it just froze up and locked me out no matter which carrier I was on , which device I was on, no matter Apple or android so I'm convinced that VERIZON was freezing up my transactions on my own, or through their so called assistant which just kept trying to block the transaction making me send my name multiple time, my email multiple times and my items description multiple times THEN after ALL that time saying my giftcard they can't use today, to try back next month when I get a bill for $200 charges! They seem so BACKWARDS that this service is like being in the BACKWOODS and dealing with inbred people with no brains and a so called communications company that can't even do a simple chat! TOTALLY USELESS TO ME!I feel I've been scammed by fraudulent advertising of VERIZON, bad service, bad connections, bad communications, bad technical competence of personnel hence BAD COMPANY !
• February 2023 by Geoffrey Cunningham
  Went here this last Sunday (01/15/2023) to upgrade mine and my wife's phone. Was placed on a waiting list with 6 people in front of me, with 4 employees working. Stood there (because there is only 2 benches for waiting customers) for over and hour. I didn't know it at the time but about 30 min into my wait, an employee (store manager) stopped checking people in to only greet his friend that just walked in and proceeded to help him and his daughter with an iPad purchase. Every one in the store looked at each other is dismay and disbelief. Furthermore, The family in front me was rightfully upset after waiting for just over an hour and their issue was concluded in less than 30 seconds by verifying that there product was not under warranty. After which they asked to speak to the manager. (No yelling or attitude was displayed from the family while voicing their concern that would justify the managers reaction.) The manager talked the family for 10 seconds before turning his back on them, walking away mid questioning only to resume the checkout process of his friend in the back of the store near the employee entrance. After seeing this blatant disregard for customer service and frankly utter disrespect, I walked out without being seen. What is sad is the manager stated he had been working with Verizon for 10 years. I cant image what hasn't been reported about him.
• January 2023 by Patricia Pellegrino LLC
  Never thought after being a Verizon customer for over 16 years, I would leave a rating like this; however, this situation infuriated me. For Christmas, I refurbished 2 smartphones for my very elderly parents (both are almost 90). I've been trying to convince them to update from their outdated flip phones. Since these phones were phones I already owned and I have the knowledge, skills and experience to refurbish them, I did. So, naturally, neither of them had SIM cards. I went to this VZ corporate store to get 2 SIM cards to put with the phones so IF my parents would take the phones, I could immediately activate the phones for them. The representative at the store absolutely refused to give the SIM cards to me. He insisted that I bring him the 2 phones and have them activated. I tried explaining the situation to him that I wasn't sure that my 88 year old parents would take them and that I was taking a chance by surprising them with the phones for Christmas. That representative did not care. I ended up leaving without SIM cards for the phones to give to my parents for Christmas. So, because I didn't have phones I could activate immediately while I was out of town to see them, they are thinking about it. If they decide they want them, I will have to make a special trip just to help them get those phones activated and all their contacts transferred. (As if I have plenty of money to burn to travel) Thank you Verizon for ruining my Christmas gifts to my parents.
• January 2023 by Debbie Castellano
  We had order a phone online for my son from Verizon and we were going in to get help setting it up. When we arrived we talked to Joe and he told me the set up fee was 30.00. I let him know I was just in with my daughter when she purchased a phone and Fred help us and we were not charge a 30.00 fee he proceeded to tell me that he would be writing up Fred if he didn’t charge us 30.00 setup fee. This is horrible customer service. Joe needs to be retrained on customer service. Thank God for Karyn she truly saved the day. Five stars for her. She knows customer service.