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May 2022 by Christina A.
Wow! This Walmart (Lutz location) has undergone a full renovation. Even the bushes have been trimmed, new mulch, floors have been cleaned, and everything has been rearranged. The new layout feels much more spacious and clean. Everything seems so clean and tidy! Very organized. All new signage that appropriately lines up with what's in that aisle or section. I'm still figuring out this new layout and it took me forever to find toothpaste, lol, but it's so much cleaner and roomier than it was before. Tons of parking available outside. Many more Grocery Pick-Up parking spaces available. Separate liquor store available. They even have a "dollar section" which reminds me of a local competitor down the road. They have a quick grab and go section of drinks and snacks, candy, chips. Pretty cool! Still super busy but also still cheaper than other stores.
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April 2022 by Nikki E.
This used to be a good Walmart. Now it is impossible to find a scooter when you need one. I asked 4 people to help me today & only one nice young man helped me named Jimmel. He was so kind, I really appreciated his help. The shelves are very empty. The store is pretty sloppy. Customer service is absolutely the worst. It's still better than the Gunn Highway location. I will never go back to that one
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March 2022 by Marissa B.
Said they won't price match Target, when everything I've read said they do. Bet they say they don't because they don't want to deal with it. How lovely.
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November 2021 by Adam W.
This review is for the older woman in glasses at the Walmart gas station. You're a bitch. I was getting my car serviced at Tires plus next door. I walked over to Walmart to grab some things in store, then walked over to the gas station for a drink and snacks. My hands were full so instead of putting a beef jerky in my pocket I put it in my bag until I got to the register. I was looking at the sandwiches and she comes over and stands behind me. I felt her looking at me but I didn't respond. I managed to grab a sandwich with my fingers and made my way to the register and boom- she came back over and stood next to the cashier looking at me. I grabbed the jerky from my bag along with everything else in my hands Paid and left. She just kept staring me down. I know this woman thought I was stealing. Not to be full of myself but I dress nice, have an Apple Watch on my wrist, AirPod pros in my ears, and iPhone in my pocket and an American Express card in my wallet. I'm a nurse at a urology office. I have no want or need to steel a stick of jerky. She could have come up to me and asked about the jerky. I would have explained myself. But instead she wanted to be slick and just stand by me all creepy like trying to be some Walmart super hero like she was gonna bust me or something. I didn't appreciate the treatment.
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August 2021 by Anna K.
Thomas in the electronic department was absolutely phenomenal! His customer service skills and general knowledge about electronics was super helpful in deciding everything I needed today. Walked in looking to spend maybe $15, left spending over $300 and HAPPY about it!
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May 2021 by Antonio M.
1. this store is not open 24/7...false 2. there is never anyone in the "jewelry" section 3. had to wait 30 minutes once for cologne 4. was told once the jewelry section was closed because no one had a key 5. asked for a manager once, then waited 20 minutes, and he never showed 6. their stock is garbage, there is no variety 7. customer service sucks 8. without a doubt the worst store i've ever been to 9. if i was a shopper...failed 10. i've been to this store 6 times and will never go back 11. i'd rather pay double at target than ever deal with the "employees" in that store 12. $15 an hour, that's what they want??? 13. no one works, every time i asked for assistance they were to busy texting 14. i only gave it one star because you have to
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April 2021 by Maria D.
I am a regular Walmart grocery shopper and always opt for the curbside pick up option. I have had a few experiences in the past with long waits and not being able to get in touch with their dedicated phone number for pick up. Today I checked in on my way (per usual) so they can get my order ready and make this a smoother process but I sat for over 30min waiting on my order before I called the pickup number to see what the hold up was. (I arrived with a full lot and was now the only car still waiting) After a few calls going to voicemail I finally got in touch with someone who said my order accidentally was given to someone else who left and now I have to wait for that person to return with my order! No one was going to call and tell me what was going on?! They do not give any discount codes for extra long waits either! (I've asked in the past when I had to wait over an hour) At this point I might as well go inside and spend the same amount of time grocery shopping myself! This is ridiculous!
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March 2021 by Allison F.
The pickup area is a joke. The people that work it are super nice but have to deal with alot of unhappy customer's. Weekday's the pickup area is smooth and the orders are on time. Weekend's is a totally different story. Orders are ALWAYS behind, not enough employee's, and not enough spots due to customer's park there and go shopping inside. Might want to take some pointers on how the Walmart on Bruce B Downs take care of their pickup area. Wayyyyyyyyy better
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February 2021 by Lisa V.
I always make a "Walmart" run to get all my household and personal items because you just can't beat the price. Their grocery prices can be good but you have to know the prices (I usually do all my food shopping at Publix-love the Bogo's). Walmart has a lot of self-check out stations but still lacks cashier registers open. I get it...trying to save money...but when not too backed up, I prefer face-to-face contact and feel like I am protecting their job. They are still counting the customers and adhere to the mask regulations.
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December 2020 by Kaitlyn S.
I wasn't going to review a Walmart (I prefer to shop local), but this location has impressed me on all three visits & it offers an excellent & separate Beer, Wine & Spirits building w/ great prices. There's been too much hating on this wonderful Walmart; for the working poor, Walmart may be a necessity. This is a large store filled w/ the friendliest Walmart employees I've ever encountered. Every staffer I've spoken to-- from floor staff To courtesy counter employees To management (i.e. Elizabeth) has been WONDERFUL! Each individual has been incredibly polite & helpful. It's been surreal. I find the organization of this particular location's interior a little odd (ex. vertical rows, horizontal rows, & diagonal rows) & its grocery section could be larger, but upon each visit the store has been clean & shelves have been fully stocked. The separate Beer, Wine, & Spirits building to the right of the massive main building (as you're facing it) is EXCELLENT-- lots of product variety (brands, flavors, sizes, & cost), the lowest prices I've found on booze, & a clean & organized interior. There are also MANY individual, fun-sized bottles of booze from $.98 to about $1.48 that would make great stocking stuffers-- see pic. However, if it's beer or wine you want, those beverages are available for purchase in the main building (right rear). NOTE: Unopened liquor purchased @ any Walmart liquor store may be returned, but only if it is accompanied by a receipt & returned to the original liquor store. A manager will be phoned to walk over & sign off on the transaction. (Oddly, the liquor store has no direct entrance to/from the main building.) The courtesy counter ladies have been SUPER! Definitely a small town feel to the staff here! Haven't found this level of service in any other Pasco County Walmart (or Hillsborough County location). I love that the computers (registers) are now able to look up a customer's purchase w/o a receipt-- w/ my last return, the neighborly clerk tried looking up my two possible cards to see on which the refund needed to go. (Lowes & The Home Depot have had the technology for many years.) Lots of parking available here. The store sits back beside busy Land O Lakes Blvd. I'll definitely return whenever I need liquor for a gathering or party. The offerings & prices are too good to pass up!
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November 2020 by Karen D.
Have been ordering my groceries from Walmart since they started service. Service has been ok. BUT today was a disaster! I was missing 8 items I needed for Thanksgiving dinner! I called when I got home and all they could do was refund the money I paid for those items! I asked if they could deliver them to me and was told NO!! only the refund! So now I will not have these items for my Thanksgiving dinner! I will not be going into a grocery store today because of Covid. I am so disappointed! So now I will say something about other orders I just let slide by. They are always out of a lot of items. And also give a lot of substitutes. The substitutes can be refused but then you will not have that item you ordered! Can be very annoying! AND ALWAYS CHECK YOUR RECEIPT!
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September 2020 by Brigitte L.
I don't prefer Walmart but if the need arises, I come. I heard they had Lysol so we made our way here....well, of course they were out by the time we arrived. BUT we did end up getting other items that we needed. This store is the cleanest of the Walmarts around Tampa so when I come I do prefer this one. Like other Walmart stores, they only have 1 entrance/exit opened at this time....so don't try to enter the garden area as that door is closed. Masks are required and all staff are wearing as well. I don't see them sanitizing the registers for self check out as their competitors have been doing; so a bit grossed out but we did minimal touching and sanitized after.
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September 2020 by Justin K.
With the pandemic and the convenience of not having to take two little ones into the store we have been doing the Walmart online orders. Little did we know this is a way for them to conveniently dispose of their waste! We have continually received spoiled meat, rotten produce and expired food!!!! I am done with it - how much brain power does it really take to not give someone this moldy mess here!!! Unbelievable!
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July 2020 by Sue S.
BUYER BWARE of online purchases. It said i can return it to the store but the customer service Manager Christine refused to accommodate me. She is a poor customer service representative of Wamart
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December 2019 by Fjl L.
Walmart never amazes me. Today, I was walking to the garden center entrance from the parking lot. I approached the "enter" door and it was locked. I noticed a couple trying to leave thru the same "enter" door (locked). I started making my way to the other door and I stopped because a guy was checking receipts and I heard the Walmart employee ask for the couples receipt. The woman barrels thru in a hurry and disregarded the Walmart employee who's asking for a receipt and her last words, "he has it" a guy whom she's with. The guys kind of stopped and told the Walmart employee that he didn't have a receipt and walked off too. The cart had zero Walmart bags of any kind. The employee made a comment, that they probably stole the stuff. I asked him why he doesn't chase them and confirm the receipt. he said he couldn't do that. I ask him to call security or the police, said they wouldn't do anything...I'm sure he doesn't get paid enough to deal with customers BS. I left immediately. I will not spend a dime in Walmart if I can avoided. They lack security, lack employee work ethic, many of the employees are rude and just collecting a pay check. Walmart is becoming trashier each time I go into one, especially this one...