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November 2023 by Houda AZZ
Worst bank ever I wish I never opened an account here they are so unprofessional and don’t give you ur rights. And the claim center is the worst
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September 2023 by Jon W
Came to this branch on two separate occasions, once for a notary service and a few times for a credit application issue. The banker, Aperna was very polite, helpful, and attentive. Great customer service!
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September 2023 by Ravinder Rao
Excellent customer service Mrs Pandey was so helpful to explain all terms and conditions
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August 2023 by Nikeita Passley
David Barnes is by far the best in the business. I’ve been trying to close out an account in my late husbands name for almost a year at the Collier location. It was atleast a 1.5 hour process and every time they were unable to close the account. David, who was not a commercial banker had me in and out in less than 30 mins. Words cannot express my gratitude and the ability to finally have this all behind me now. So much so, I’ve decided to keep my remaining accounts open at Wells Fargo!
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March 2023 by Jim isF
Great bank & everyone is so friendly! Even asked for & got some old hundreds ?? Thanks Jen
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December 2022 by Dawid Diamond
First of all, the teller who helped me deserved five stars. In this branch, they have a huge sign on the wall claiming that their customer service concentrates on courtesy. Other than in that one teller who helped me, I did not see courtesy in this bank. I went in there at 12:20 pm. One team member walked out “for lunch” and left one teller behind the counter. Other than the customer being helped at the counter, five others were waiting in line. After more than 10 minutes later, a team member who worked on the floor but was not helping anyone came up to thank us for being patient. She did not go behind the counter to open another line. We were then told that the customer at the counter was doing an international transaction that would take more time, and other than the team member who walked out earlier, there was another team member at lunch. Ten more minutes later, one team member returned from lunch and started helping us who had been standing in the line for more than 20 minutes. By the way, the drive up window in this branch has been permanently closed. We were told the reason was they could have one less teller. So the company is courteous to allow two out of three of their tellers go to lunch between 12 and 1 pm, but is not courteous enough to help the customers who rush in there during their lunch hour to take care of their banking needs. Ironic.
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September 2021 by Corron Warren
Came into the bank to do a transaction. Clean building is the first thing I noticed. Walking towards the line, was greeted by staff in offices. I like that. One person in line before me, no biggie. Staff behind counter greeted me and advise they will be with me shortly as there are drive through people being served. 3 minutes later I'm being helped. Had to handle some things on my end. Come back in. Everything done in 5 minutes. Everyone is super nice and I go home. A few days later the manager calls me personally and thanks me for my business. What?!? Unheard of. They made me feel really important for such a simple transaction and that's important to me.
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August 2020 by Scott F.
I have been using this Suncoast branch for years. The staff is always friendly and easy to work with. They have been closed for a few months due to COVID. I can't wait to see my old friends again!
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September 2018 by Peter Antoniou
The most attention, hands down, that I have ever received from any financial institution, bank etc. in my entire life.
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June 2018 by Brad C
Very rude. Didnt have time to get to another wells had to settle for the one closest to the house, next time ill just wait til the next day..
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December 2017 by Garrick Infanger
Super friendly and helpful.
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September 2017 by Taryn Stanley
The customer service here was decent.
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June 2017 by Magdalia Wassef
The experience with the people there is very bad I will never recommend it for anyone
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November 2016 by danielle Brown
Came in to open an account. The manager and the lady helping me were so friendly and helpful. I've never had to wait long at this branch and every staff member I've encountered has been friendly, helpful, and professional.
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September 2016 by Scott Foster
The staff at this location is wonderful and treats their clients like a traditional home town bank!!
