The Verizon store in Macclenny offers excellent in-person customer service with knowledgeable and friendly staff. Customers appreciate the patience and helpfulness of the team members, especially Pinky, who is often praised for her outstanding support and dedication. Many reviews mention a positive experience with staff who are understanding and willing to assist with upgrading devices like iPhones, Samsung Galaxies, and Motorola phones, as well as helping with Verizon plans and accessories. Customers feel confident shopping at this location, citing great service, a welcoming atmosphere, and support from staff like Maya, Beth, and Justin. The store is recognized as a go-to place for Verizon needs, with repeat customers trusting Pinky and others for their support, making the experience enjoyable and stress-free. Overall, the store is highly recommended for its friendly staff, knowledgeable service, and strong customer support.
Michael Poon helped me upload my military discount. Lake City store told me to call in instead of just helping me even though they sold me the phone.
May 2026
I came in to the store for help with my phone service and Tanjil helped me get everything squared away. She was excellent, sweet spirit & helped me extremely with what I needed. She is awesome!!
April 2026
I've tried other services but Verizon's employees seem to actually LIKE and CARE about customers. They are also extremely well trained and friendly. Carter and Elizabeth were so helpful dealing with all our cell issues today!
