Madison Ace Hardware is a friendly, helpful store committed to serving its community. Customers often receive personal service from knowledgeable staff who greet them at the door and are eager to assist. Employees are patient, kind, and go out of their way to help customers find what they need, even with limited selections after storms. Many reviewers mention that staff members are helpful, friendly, and make shopping enjoyable, with some employees being particularly outstanding and funny. The store offers quality products and a convenient shopping experience, with staff who prioritize helping neighbors and making sure customers leave satisfied. Overall, Madison Ace Hardware is seen as a trusted, helpful place where employees are always ready to assist and create a positive shopping environment.
The service and friendliness are great. As soon as you walk in, they are there to greet you! They are very helpful; if they don't have the things you need, they will order them for you!
September 2025
I was meet at the front door and asked if I needed any help. I was in a hurry and the associate went with me and helped me find everything l was looking for. You just don't receive service like Ace Hardware provides. Thank you for the help and wonderful service.
October 2024
Was there helping with Church of the Highlands after Helene. Needed some equipment and pvc. Despite the limited selection from the storm, customer service was off the charts and beyond helpful. Was able to make the limited selection work with some creativity.
