The Advance Auto Parts store in Marathon provides automotive aftermarket products and free services. Customers consistently report very positive experiences, highlighting the helpful, friendly, and efficient staff. The team is described as pleasant, quick, professional, thorough, and cordial. Multiple reviews emphasize employees going above and beyond to assist. Staff members have helped customers find necessary parts, conducted research on vehicles, and provided all possible information. They offer hands-on support like testing batteries, lending tools, and assisting with installations. Employees also diligently track down out-of-stock items, following up with customers as promised. The service is noted for being efficient and saving customers time, with same-day part arrivals being perfectly on time. The overall atmosphere is one of exceptional customer service, with many reviewers stating they will definitely return. The helpfulness extends to all interactions, including assisting with the loyalty program to save money and providing clear support even across language barriers. Management and quality people foster a team environment where everyone seems helpful and friendly, leaving customers with a very satisfied feeling.
