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December 2023 by Glenn Tuttle
Best customer service anywhere.Sandy Williamson and Ilidian G. were super helpful in setting up our new phones and could not have been more professional.Ilidian G. was very knowledgeable about all the computer and tech information. Great experience.
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October 2023 by Damian Hoffman
First off, I need to clarify that I almost never leave reviews for a business. I am not an angry, complainer. Usually I just keep quiet and say nothing at all, but my experience at this store compels me to review and comment. Details: I had an Android phone that kept restarting, usually in mid-call or text. When I took it in, they told me that there was nothing wrong with my phone. An upgrade was recommended. I asked how much it would cost and was told it would be only $16 a month more than I was paying now. $239 later, I had my new phone. They didn't tell me any of the costs ($75 activation fee, $60 in taxes and $104 to pay off existing phone) until I was half way through the upgrade. In addition, this morning someone tried to change the password to my banking app. They transferred my apps wirelessly which most likely exposed my info to someone inside or outside the store. If I didn't have to have AT&T because of where we live, I would be done with them. DO NOT USE THEM!!!
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August 2023 by Kenneth Lohlein
Professional service. Knowledgeable, informative and courteous. Please with the service and the product
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April 2023 by Brenda L.
Just went to get a very complicated case on my phone and sandy was awesome. She helped me out even though it was a lot harder than both of us expected. Excellent customer service!
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March 2023 by Diane Brown
Thank you so much to the team in MarathonWe walked in and they were so calming and professional we immediately knew they were going to take control and resolve our issues
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January 2023 by Justin Mosher
This store and it's Personnel are great. But the company is terrible I use prepaid internet and try to pay extra for more internet and it does not work. They call center does not work with the customer at all.
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November 2022 by George Benedetti
The AT&T Store in Marathon Florida is the BEST!!The Manager ROCKS‼️
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October 2022 by Brad Morton
Darin in marathon did an awesome awesome job. He came out and addressed the many issues on my exterior connections. Redid everything up to standards and confirmed proper connectivity. And he did it with a cat 3 hurricane on the approach! Thank you darin! And thanks to atnt for making sure my change to new address was completed successfully.
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June 2022 by Robert K.
I just visited the Marathon store with a phone that would not charge due to the plug not fitting into the port. Lydia, the Assistant Manager, hooked me up by removing debris from the port that I could not find and then cleaning with a brush and a cleaning fluid. Being on vacation...but still working, I was concerned what i was going to do...crisis averted. Thank You
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May 2022 by Kat McClanahan
Lydia is hands down the most knowledgeable AT&T representative that has ever helped me. She’s patient and seems to have endless solutions to even the most random of issues. I will 100% be returning to this store, specifically to see her, whenever I need help or a new product! Thanks, Lydia!
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October 2021 by jezzy rivera
Love this store, always super helpful and knowledgeable. Highly recommend!
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September 2021 by Laura Dawson
The staff was sk hpfull Lydia was very knowledgeable and patience withus ill always come to the store on marathon key!
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August 2021 by Christopher/Lorie Hayes
The representative was very knowledgeable and helpful!
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August 2021 by b johnson
Went in to upgrade iPhone 11 to iPhone 12 under the promotion for $700 off new phone with trade in. Signed up for an additional new line, got my phone, found out 3 weeks later when I went to turn it in that my phone is worth less than $35 and now I get nothing towards the promotion and cannot go back on it. Completely dishonest business practices from employees who are uneducated and dont know what they're doing and of course all the information is in the fine print that they send to you AFTER signing. Paying off all my devices and switching to another carrier and NEVER purchasing a phone from a cellular provider again!
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July 2021 by Cory Lewis
Very friendly and helpful staff. I prefer this ATT store over the Key West branch!
