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September 2024 by Jonathan Mcleroy
Don’t understand the 1 star reviews. Went by here on my drive back up. Was helped by an older gentlemen. Couldn’t have asked for better customer service. Had no issue with me trying on multiple pairs and walking around the store, etc. Prices were the exact same as from other outlets and stores online. Would highly recommend.
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July 2024 by Florida Keys Villas
Great sandles and nice selection of shoes to choose from in Marathon FL
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June 2024 by Wendy McElroy
Very nice selection of shoes! Very nice, helpful employee.
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June 2024 by Clay VanDoren
Quality shoes, good variety of price points.
Lot of upscale product for small store.
Woman was helpful and friendly.
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January 2023 by Mary O
Nice older man helped me!
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August 2022 by Amanda Hall
Went to this store with my family while on vacation. We all four wanted to buy shoes. The older gentleman that works here is very rude. He seemed to be very irritated that my adult daughter was looking at shoes and rudely asked her what exactly she was looking for. I tried on a pair of shoes that did not work. I gave them back and thanked him for getting them out of the back for me. When I walked off, my husband saw him shake his head and roll his eyes at me. There were two pairs of shoes I wanted to purchase and one pair that my daughter wanted. We decided to go somewhere else and buy the same shoes because of how we were treated. This establishment missed out on a $300+ sale from us. It was also cooler outside than it was in the store. He had the heat on and we were all sweating in 90 degree weather in July.
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August 2022 by Dianna Hayden
I love Birkenstocks. I would have walked out with $150 purchase, but the older gentleman behind the counter does not like people. People are difficult. I get it. But my husband and I are polite and just wanted polite back.
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October 2021 by sarah newman
Terrible customer service. Gentleman behind the counter looked noted and irritated at me being there. When I asked for a pair of shoes he seemed as though the world was ending. Couldn’t wait to leave I felt so uncomfortable
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October 2021 by Amanda Holder
Walked in looking for shoes for myself, husband, daughter and mother. I asked a question about the construction going on next door and if there was any way to get in through the back or side and the lady working responded with “does it look like it? No they are working.” I asked if they were closing that store and she said “ummm no this is off season and if you just look around you’ll see that a lot of stores are remodeling.” Her rude attitude turned me off ans i said “okayMa’am thank we will go shop somewhere else you don’t appear to want customers, and I will never return. I never write reviews but I couldn’t find an email to address the management and want to ensure they know. I’m so disappointed, everyone else on this island has been SO friendly.
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July 2020 by Sheila M Boyd
Great selection and assistance. Also great info to repair my favorite Birkenstock sandals. Beautiful hand painted purses.
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June 2020 by Nick Miller
Great experience! Jennifer was so incredibly friendly & helpful. She kept the store open late so my wife could come in and purchase a beautiful pair of Birkenstocks and I got a great pair of Teva's too. Selection was fantastic. If we lived closer we'd be in store often.
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April 2020 by Jo Bond
He had to make phone call
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December 2019 by Patty T.
If the creeper employee had just let me look, he would have had two shoe sales from me. First, he acted like I couldn't read the tags as to what sizes were available. He admonished me for scanning my size for the colors that were available. Perhaps I'd like to purchase a color in my size. Second, he apparently didn't want anyone looking at his inventory sitting directly below the shoe samples. We left after he wouldn't stop hovering over us and criticizing the way we were shopping for shoes.
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November 2019 by Sheila B
Great selection and assistance. Also great info to repair my favorite Birkenstock sandals. Beautiful hand painted purses.
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May 2019 by Gisela Molina
Real leather tops not synthetic leather and friendly. Great drive
