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October 2025 by Rolando Aguila
It helpsbme and otgers phones
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September 2025 by CrazyJax420
I've been to this Metro a handful of times, and I've gotta say the staff has actually been one of the best parts about my experiences despite the negative reviews I've seen. They've been friendly, informative, helpful, and easy-going. I leave smiling! I went in yesterday, and the associate Michael not only helped me with a new phone and some accessories, but helped me put my bike chain back on as it had fallen off a couple of blocks beforehand. No other customers were there so he fixed the issue right in front to keep an eye out for anybody coming in. Thankfully because of his help, I arrived to work on time. He saved the day! Thank you always Metro staff, you guys are the best!
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July 2025 by David Cummings
They were very helpful with the problem.I was having and able to correct it within moments
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July 2025 by Rachel Black
Such a strange experience, which is why I’m leaving this review in hoping that it can deter anyone from going to this particular Metro PCS in Marathon. We walked in at about 2 pm, which is important to note, since the online hours say the store closes at 7pm. We were there to activate a phone we had bought because our phone had broken. We have a Metro PCS account and needed to charge the broken phone to receive the text the gentlemen was saying we needed to activate the phone we bought. He said that the charge would take 10 mins and when I said thank you, under his breath he goes “I was about to close, but ok I guess….” He seemed angry from the moment we entered the store, but I tried my best to ignore it because we desperately needed to activate my sons phone. Even when he was explaining what needed to be done to help us, he was so nasty, that I honestly thought it was a prank. I told him never mind, thank you, we will go somewhere else, he goes Bye. Do better with your employees in regard to customer service Metro, because this guy should be embarrassed of himself. It was an older Hispanic male, only one behind the counter. If you see him, walk out, isn’t worth it, trust me.
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May 2025 by raul dowdie
Key West and marathon MetroPCS
Is not worth the
TIME.
GO STRATE TO MIAMI ..
Games you play , now, you are in
MY GAME..
ANDREA PINKSTON.
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November 2024 by Gregg Myrup
Asked for a certain kind of phone was told it was get home and it's not I asked for a wireless charger she said yes the phone was and I got home and it wasnt they tell you to email them and when you do they don't get back to you what crap
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August 2024 by Naldynathy Martínez
Excellent service and very good phone purchasing options and the cheapest phone plans in the Florida Keys
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July 2024 by Mary Jackson
They are always wonderful service with a great personality thanks
?????⭐️
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June 2024 by Corey Dennis
I can't ever get anyone on the phone. If I have a phone plan with someone, I should be able to reach them when I need to. I'm tired of people calling me on my phone asking for a Mario.
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June 2024 by Kathleen Humphrey
Every time I have to go into the store, Holly is the most pleasant person, and quite efficient. My old android is pretty well outdated, yet she gets it up and running. She conversed with my 6 year-old granddaughter; including her in a our "business visit."
You have an asset with Holly as an associate, and my problem(s) were solved in a positive and expeditious manner.
THANK YOU, Holly!
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May 2024 by Bub Count
Holly was fantastic, very patient me & efficient. I walked in at 4 on a Sunday, by 4:45 I had FIRED AT&T! I had no idea of promotions or anything but Holly put my case & pop-socket on & meticulously cleaned the screen before applying the Protector & then gave me everything (tablet as well) for free. I was stoked & I'm more likely to stay with Metro long-term because I know I have a local employee who is so helpful & informative. Thank you, Holly! (It was Mother's Day & she was working with a smile ?)
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March 2024 by Alexis Rodriguez
Great place to shop for all your wireless needs, including home Internet now. Great prices if you want to save $$$$$.
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March 2024 by Risen Yeshua
Holly was a huge help!
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February 2024 by Kristin Rutan
Friendly staff, good service with a good selection of different phones and cases. :) alot of good deals here too.
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October 2023 by Cathy Henshaw
Customer service was amazing
