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November 2023 by Ken V.
I am a frequent, as in weekly, ACE customer in Charlevoix, Mi and Boyne City, Michigan as well as several on Marco. I would totally dissuade anyone from using the ACE on Elkcam, Marco Island,. The staff, as others have said are surly and just downright grumpy. I had purchased the wrong drill bit but did not realize it until after I had removed it from the packaging. I immediately put it back in the package and taped it shut. Along with the receipt I went to return it (and purchase some other supplies). The manager (reported to also be the owner?) was rude and condescending walking away before, in my opinion, we had finished talking. He simply said since it was out of the package it was my problem. He could not resell it. ACE should close this store before it further tarnishes their good brand. Interesting that several large signs out front say, "100% Helpful"...BS. Go to another ACE - like Sunshine on San Marco. I know I will!!
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July 2023 by Dotti D.
A big shout out to Todd from San Marco Ace. The consummate helpful and kind ACE representative. The job was to deliver 40 bags of sea wall stone to my house. The number of bags I should add here, was a guesstimate on my part. After arrival and introducing himself he asked where I wanted the bags stacked and mentioned that 40 seemed excessive. After looking at my sea wall he suggested that 20-25 bags would do the job. He then offered to return the remaining 15 and arrange a refund. He kept me informed of the transaction and saved my having to return to the store. I've never been disappointed with customer service from this store in the past but this gesture was a new high. Thanks go out to this gentleman.
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July 2023 by Fortuna Vendetta (Lookit87)
Great staff, friendly and prompt with their services!
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June 2023 by Fritz Stahl
By far the worst hardware store i have ever been to. Worst selection and no stock. Not sure how they are in business still.
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May 2023 by Robert F
Great personable service and stocked well
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April 2023 by Davis Stephens
Very rude staff!I didn’t know the phone number associated with my rewards while presenting a coupon. The cashier told me “she had no way of knowing that I hadn’t stolen the coupon from someone’s mailbox. I was baffled, then insulted so I decided to return everything. While I was waiting for the return a sales associate proceeded to mock me for using a coupon. Rudest people on the island. Go elsewhere, the extra 15 minutes to Lowes is well worth the time.
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April 2023 by Jaqui K.
I purchased a dielectric grease dispenser that was defective. Less than a pea size of grease came out and nothing after that. I tried to return it after two weeks with my receipt and Steve, the store manager, refused to return it as he said since I used it I couldn't return it. I would rate this store zero stars if yelp would let me. I will never shop at this Ace hardware again.
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March 2023 by Laurie C.
The self proclaimed "owner" was rude and unhelpful. Sunshine ace on San Marco is much better.
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January 2023 by Jerry Stuckey
Nice staff but over priced
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November 2022 by Raul N.
They have great selection of all needs. Better that driving to a large hardware store.
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November 2022 by Carmen Dorta
These guys are very helpful
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October 2022 by Victor Bright
The staff is attentive to customers. They made promptly a key copy for me. I also bought some household supply here. Prices are reasonable.
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August 2022 by Yaroslav H.
I needed a 2032 button battery. I happened to be on Elkcam, so I decided to drop into this Ace Hardware out of convenience, mindful that the handful of previous visits were memorable in a negative way. When I last visited in June 2022, I recalled that the interior temperature of the store was stifling hot. Staff was surly, and the inventory was somewhat in disarray. Today's visit was no different. The two poor gentlemen employees at the check-out counter seemed grumpy when I asked directions to locate my desired item. Not surprising based upon the draconian heat in the store. They were fighting over a single oscillating fan that had seen better days. The Ace point of sale system was not working, so my purchase was transacted on a Rube Goldbergesque 1st generation Square card reader gizmo with some weird stain on the housing. The gentleman who handled my transaction openly complained about the owner when I inquired about the oppressive heat inside the store. I paid and got the heck out, basking in the much cooler 89 degree weather outside this store. Note to self and anyone else in need of a hardware store: Go to Sunshine Ace Hardware on San Marco Road: Friendly staff, great inventory, Ace Rewards and AIR CONDITIONING! The dumpy Elkcam location reviewed here is NOT affiliated with the excellent Sunshine Ace Hardware on San Marco.
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April 2022 by Mike S
Staff is very friendly and helpful. They are slim on stuff but get the job done
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April 2022 by Keith Fetting
Friendly and helpful staff.San Marco is larger then Elkam location
