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April 2024 by Jeffrey H.
Best jewelry store in Southwest Florida. Second generation family business. These brother and sister owners having an amazing selection, and very good prices..
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March 2024 by Carolyn H.
I am raving about the customer service and skill at Kathein Jewelers. Not only do they have a beautiful showroom but the skill, knowledge and kindness they exude is as beautiful as the diamonds in their jewelry cases! I took a ring in to be sized up yesterday only to have the owner help me by using her expertise with a small plastic hammer to size my ring without adding expensive gold! She was amazing! I asked her what I owed her for her time and she said, "Nothing!" Where do you go in this world where someone helps you and they say 'no charge'. Please give Kathein a try. You will be so happy!
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December 2023 by J s.
Very unprofessional and they do not stand behind their work. I would not take any piece of jewelry whatever the value to be repaired by them. Their craftsmanship is unacceptable to the jewelry profession.
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March 2023 by Angie R.
I was looking for a jeweler I could trust and walked in to see what they had and my heart started pumping! The selection is spectacular! Immediately was welcomed and assisted with such a friendly and kind expert! My main diamond was rocking in the setting and he put it under the microscope showed me the issue. He had it fixed and the prongs rebuilt and back to me in 2 weeks! I can't wait to pick out some new earrings!!
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February 2023 by Unique V.
Great smart staff. Thank you for your fast expert info. Family business unlike most others.
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January 2023 by Kim
I was in the store in December to use my gold to make 2 designer gold rings. I said it was okay to wait until after Christmas, I understand the Season crazy’s here. So after Christmas was fine. Design approved in January. I was delayed for Valentine’s Day. I was told I would kept up to date. THIS HAS NOT HAPPEN! It is my understanding that st Patrick’s day doesn’t have any jewelry designation. So since mid January I have been waiting for a two week job to be completed. This is going on for almost THREE MONTHS. I will never trust Ali to tell me the truth. I may not be spending a lot of money on this trip. But my expectations that was made a plan are not happening. I will never deal with them again
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January 2023 by Tracy S.
Sometimes you just gotta treat yourself ! :)I was in the mood to splurge and purchase a big ticket item - a fine piece of jewelry to commemorate my recent trip to my beloved Marco Island. After my absolutely disastrous experience with a piece that I had bought from another local jeweler (his trademarked expensive sterling silver, "Marco Island" bracelet first bent, then completely broke after a month of wearing - sold for scrap metal) I decided to try the only other jeweler on Marco, Kathein.I can not say enough fantastic things about this establishment - honest, trustworthy, fair and kind, not to mention the quality of their pieces was exceptional. Far superior then that other scammers garbage.I know a significant amount about purchasing jewelry (see former posts) and I have learned my lessons with the shady ones.Try this lovely establishment first should you get the impetus to treat yourself !
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December 2022 by Jeffrey White
Wish I knew about this place sooner. They definitely gained a new faithful customer today. Highly recommend.
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September 2022 by Jeff Sikora
We weren’t expecting to find a wonderful jewelry store in Marco Island after a poor experience in Naples. Kathein is different. They genuinely listen, care, and provide superb customer service.They beautifully modified the bail of an existing pendant for a thicker necklace they recommended. We also found a second complimentary necklace. My wife is very happy with the new look. Kathein has a wonderful selection of unique pieces and the latest styles at fair market prices.
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August 2022 by Jeff S.
We weren't expecting to find a wonderful jewelry store in Marco Island after a poor experience in Naples. Kathein is different. They genuinely listen, care, and provide superb customer service. They beautifully modified the bail of an existing pendant for a thicker necklace they recommended. We also found a second complimentary necklace. My wife is very happy with the new look. Kathein has a wonderful selection of unique pieces and the latest styles at fair market prices.
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August 2022 by Kathleen Henderson
Visiting Marco Island. I needed a watch batterY and when they opened my watch it had been closed improperly and had film inside. Mr Kathein cleaned and replaced my battery for $5. A real blessing today. Thank you for your kindness. I will be back!
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June 2022 by Lauren Schram
Wonderful, honest, friendly service. I had a custom diamond band made and it’s perfect. Ended up spending less and liking it much better than anything I saw at other jewelry stores.
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April 2022 by Jeff Murphy
Why 5 Stars ?Kathein Jewelers listens to your question vs thinking about how to answer it. They provide experienced factual answers. Quoted the level of effort and associated costs, keep you updated during the process, deliver quality work as quoted and on time. That is the definition of a 5 star business.My wife had been to Kathein Jewelers in the past and were very happy with the service and experience level. We needed an Eternity ring repaired. Ari looked at it, explained the issues and what it would take to fix/correct the ring. Here is where Kathein is different than an everyday Jeweler. It was then pointed out that to just repair would not solve an underlying issue and that it is likely to have problems in the future based on how it was initially built/made. It would have been very easy to fix and repair and collect a fee. Customer would be happy and Kathein paid for services. Ari pointed out the flaws and why we should do more than just "fix it" What he did not know was that we had a similar issue with the ring years ago.Kathein did the right thing for us in the long run.My wife has her ring back, delighted, impressed again by Kathein Jewelers! World class Customer Service / Customer Satisfaction will make you a better business in the long run . Kathein Jewelers proved to us what many claim, they care about their work and their customers.
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April 2022 by Mel Pre
Let's just start this off by saying I am knowingly and admittedly a "high maintenance" client. I am extremely particular. I went to Kathein Jewelers looking to create a custom ring, using my existing stones from my wedding set. I had specific requests. This quaint family-run business is a hidden gem (pun intended). While somewhat small, they are customer-friendly and 100% accommodating. During each visit to the store, I witnessed them giving each client focused attention, really tuning into the client's wishes and desires. I had a specific vision in my head but had difficulty articulating that to Avital and Ari. Somehow, they magically became mind-readers. Avital tirelessly communicated with me until the final product was just perfect. It literally brought me to tears. My ring is now the envy of all my peers! I could not be happier!
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April 2022 by Kim hampton
I was in the store in December to use my gold to make 2 designer gold rings. I said it was okay to wait until after Christmas, I understand the Season crazy’s here. So after Christmas was fine. Design approved in January. I was delayed for Valentine’s Day. I was told I would kept up to date. THIS HAS NOT HAPPEN! It is my understanding that st Patrick’s day doesn’t have any jewelry designation. So since mid January I have been waiting for a two week job to be completed. This is going on for almost THREE MONTHS. I will never trust Ali to tell me the truth. I may not be spending a lot of money on this trip. But my expectations that was made a plan are not happening. I will never deal with them again