“I am disappointed with your customer service at **********. I was calling to suggest a default on your Website on the tracking number page that allows the person to look up their tracking number by name and address. My issue is I can't read some of the numbers on my receipt and kept getting the error message that I had an incorrect number. I thought it would be nice to have the option to look up the tracking number by name if you can't read the number. I was asking CS if there was a reason this option isn't available. She couldn't answer me and abruptly ended the call and hung up on me. I thought that was very rude. She could have said she didn't know and maybe made an effort to find out. She gave me a bad impression of your company, as I was trying to give feedback on how to improve your system, but didn't make it that far. She said I would need to contact the store I sent my package. Why call the store and waste your employee's and our time when it could be streamlined by having this option available online? If it's a privacy issue, include a "What's your favorite.,..xxx?" When issuing a tracking number. This improvement to your Website will save a lot of time, money, and provide an added convenience for your customers.
Another option is to enlarge the tracking number on the receipt. The Z looked like a 2 and the W looked like a 0 or a V. My husband had to use a magnifying glass to read the numbers/letters properly.”
Mailbox Centers
“I am disappointed with your customer service at **********. I was calling to suggest a default on your Website on the tracking number page that allows the person to look up their tracking number by name and address. My issue is I can't read some of the numbers on my receipt and kept getting the error message that I had an incorrect number. I thought it would be nice to have the option to look up the tracking number by name if you can't read the number. I was asking CS if there was a reason this option isn't available. She couldn't answer me and abruptly ended the call and hung up on me. I thought that was very rude. She could have said she didn't know and maybe made an effort to find out. She gave me a bad impression of your company, as I was trying to give feedback on how to improve your system, but didn't make it that far. She said I would need to contact the store I sent my package. Why call the store and waste your employee's and our time when it could be streamlined by having this option available online? If it's a privacy issue, include a "What's your favorite.,..xxx?" When issuing a tracking number. This improvement to your Website will save a lot of time, money, and provide an added convenience for your customers.
Another option is to enlarge the tracking number on the receipt. The Z looked like a 2 and the W looked like a 0 or a V. My husband had to use a magnifying glass to read the numbers/letters properly.”