-
November 2023 by Sean Fedak
If you are new to the area and need a great Pool Company, look no further than Pinch a Penny on Marco Island. My wife and I have used this company for a year and a half, and the staff is amazing! Rusty, Sherri, Mike, and Will are friendly, knowledgeable, professional, and provide exceptional customer service each and every time. Our pool looks amazing, and we attribute that to the staff at Pinch a Penny on Marco Island. You should definitely check them out!
-
August 2023 by bradford houser
Rustywas very helpful and went above and beyond to help us out with a part we needed for our pool. It was also a life lesson to teach my son as he was surprised that the store would help with our request. I will be a customer for life now because of this service. Brad Houser
-
August 2023 by Kevin Krygier
Terrific group to work with. Have handled new heater, pump and filter. Always spot on with pool advice. Highly recommend.
-
July 2023 by Jackie Myer
I enjoy going to this store. All the store staff are very helpful and friendly. The only exception is the female store owner.I don’t understand why she is so mean tempered with her customers. She does not have basic customer service skills. She never welcomes you to her store. She is very condescending to her customers. I have had to wait for her service many times. At least she is consistent with her customers. They are all treated the same. Customers are treated poorly to say the least. Many customers tell me they call ahead to ensure someone else is working at the store so that they do not have to deal with her.Someone needs to sit her down and find out what her issues are.Jackie
-
October 2022 by Brent Shaw
The people are so helpful and polite and knows all about pool which helps…. I would highly recommend them!
-
June 2022 by Norvelin pichardo
Thank you, Thank you, Thank you!!! Awesome customer service from everyone. Our Airbnb didn’t have to pool ready for my family’s stay and they came to the rescue last minute. Thanks to the lady “don’t remember her name” “Sheryl or Sherry”.I highly recommend this company for all your Pool services and supplies.
-
May 2022 by aliette molina
Very unprofessional staff, rude and not honest person who handled our issue , yelling over the phone to my husband with my kids listening this unexpected actitud ,very aggressive treating us to cancel our services and yelling again letting us know that “now you didn’t have service from us “for the only reason we don’t accept as normal things the water leaks .The owner not willing to accept or review our complaint . and of course we requested by email the cancellation of their services immediately.
-
November 2021 by Steve Conner
I wish it were possible to leave zero stars because that is what they deserve. I should have listened to all the warnings that my friends and neighbors told me about how they also had to fire them. Sub-par cleaning, horrible attitudes, unprofessional behavior from employees and the owner and overcharging for items was not just my experience. I stuck with them thinking that things would improve, but did not. I would caution all those seeking their services to shop around first and there is a reason they only have a 4 star rating.
-
July 2021 by pattie z
Been going here for years. Great owners and fantastic staff.
-
December 2020 by John Aguis
Great regular service, reasonable price for a pump replacement, nice installation. Always helpful and always has the parts I need :-). Thank you.
-
November 2020 by Trey Drier
The woman working that day was rude and condescending. I asked a simple question and she felt the need to give a very snarky answer. I bought a pool skimmer which was of good quality but it was not inexpensive (not sure why they call it 'Pinch A Penny' but I'm happy with the product). 0 stars for customer service 4 stars for product quality and thus 2 stars overall. I haven't been back since.
-
March 2020 by Kenneth Hinton
Nice people to do business with. Highly recommend .
-
March 2020 by Michelle Powell
I would like to thank Pinch A Penny for the wonderful customer service today. We called in the am for our pool not working, not only did they show up within the hour of the phone call they put a brand new pump on for us. Everything was taken care of before lunch. So very much appreciated!
-
January 2020 by Holly Heidenreich
Such a great locally owned store! Everyone was so nice and helpful. Will go there for all pool related questions!
-
January 2020 by Jackie
Great customer service! Our pool always looks amazing! Highly recommended!
