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February 2024 by Alyssa Monning
The employees are so rude every time I come here and super impatient. I had an extra box I didn’t need and I asked them to dispose of the box. He said he goes to the dumpster too many times a day already and wouldn’t even save it for someone who would have needed a box to ship out something. The guy said he would charge me $5 to dispose of it…WOW.
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February 2024 by Alvito Viegas
Just went to this UPS store this afternoon on Feb 2nd. Had read so many negative reviews but since I had no choice I decided to give them a try. I was pleasantly surprised with the exceptional service even though the store was busy. Adam did our notary services. He and the other employees were great. Would definitely go back there again if I need their services.
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January 2024 by Earl Witten
Always have had good service. Staff always friendly.
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January 2024 by Jim Vandenbergh
We sent Christmas money ($100.00 bills) to our seven grandchildren, second day air, insured, in two separate UPS envelopes. They never arrived. Store claims they are lost, I think otherwise. Now they will not even reimburse for the insurance because we can’t prove what was in the envelopes. Due to the suspected loss of the money I can longer trust the employees at this store or their trucking company. Needless to say we will never use this UPS store again.
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January 2024 by Bill Hackett
Fast and efficient service
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January 2024 by Brandon Swope
This is the most efficiently run and friendly UPS location we've been to. They make printing, shipping, notary services, and Amazon returns a breeze.
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December 2023 by John M Doswell
Hours are WRONG. Not open past 1400 on Saturdays
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December 2023 by Gonz954 G
Slow, poor service. They pick the busiest times to have the least people up front. I guess they see Marco as a capture market and don’t have to have decent service
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November 2023 by Paul Doppelt
I shipped four guitars from the UPS store in two packages. I paid to insure them for replacement value. One box showed up but the other didn’t. I called the store and week later and was told it was only delayed. I waited and after a week I told them I didn’t think it was going to be found and I wanted to file a claim with the insurance company which is owned by UPS. I filed the claim and the UPS insurance company. The rep has jerked me around for over a month. The claims rep sends the same questions to answer multiple times and plays dumb when I ask legitimate questions. I will NEVER use this company again to shop anything of value. I paid hundreds of dollars to insure the guitars. The guitars are gone and they could care less. So disgusted.
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November 2023 by Brandy Alexander
Horrific business. Nice employees, confused and unintelligent ownership and management. Woman who is manager acts like a pill addict. Doesn't know what's going on, no competent record keeping on the mailbox rental. My business mail was "returned to sender" when they were PAID. When I asked why all my mail had been stamped that way, they explained it was a mistake only to subsequently return all my corporate mail. Nightmare place. Ok if you're clueless also, but if your educated and successful stay far away from this place. It's an ignorant incompetent business in a population of highly educated and successful individuals. They are your absolute worst nightmare! Glad to hear another UPS store is about to wipe away their customer base. The only customers they have would rather be elsewhere anyway. Soon there wish will come true!
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July 2023 by Gael Delvat
Wow what a disaster of a business. This place certainly deserves the low reviews it has. I wonder if anyone at UPS pays attention to them. Hopefully someone in management will whip them into shape one day. I certainly won't come back anytime soon.
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July 2023 by krista myers
KARYN and all the staff are amazing, everybody’s super friendly and always cheerful. I’ll drive all the way from Naples just to go to the store. Thanks for the smiles they go along way .
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May 2023 by Alex
Woah.... careful with this place.175 to mail a package that fedex charged 29.10 for notary when free in many other places.Prices are min 5x other places.Amazon returns are often forced to purchase a box and packaging material when free in other places.Something is not right with this place.....
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May 2023 by C S
16x16x16 box ($14) shipped to home , sea shells, cost $50 plus box $64Great customer service and location otherwise . Same box and shipping $25 with FedEx though….
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May 2023 by stephanie cosola
Last week this UPS store charged a “pick up,” fee for my package and the shipping was supposed to be FREE. The store placed a charge on my order from another company with whom I had already negotiated the shipping. They basically held my package hostage and I had to pay a ransom. AND…. I had to wait in line for 45 minutes to get my items. I wish I could give a negative score.
