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January 2024 by Jared Lajoie
Spanish lady is rude, unhelpful, condescending, and very unprofessional to work with. It makes me wonder why I would keep my money in a place like this if they hire employees like this. I was only asking a question about my account. I don’t think that gives her the right to talk down to me especially in front of my daughter.
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December 2023 by LYNN VEREZ
Never more than 2 tellers and 1 works the drive thru. Listen closely or you can’t understand them. Shared branching network but they have their own rules/ procedures from other banks/branches.
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December 2023 by Sarah Monroe
Brittany is always such a joy to speak with on the phone and very helpful! She always makes customer service her main goal! Kudos to Brightstar for employing such a lovely person.
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November 2023 by christine bachar
Fior Gonzalez the manager at the Margate location, gave me excellent customer service and spent as much time as needed to resolve my issue. I have also had a favorable interaction with all their staff. I would highly recommend this branch and using them for all your banking needs.
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November 2023 by Nilka de la Caridad Del Risco
Cecilia always very helpful. I worked for the first time with the new manager. She helped me with the process of getting a new auto loan. Fior is extremely professional and knowledgeable. Thanks to her, I have .y dream car.
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November 2023 by JeanAnn Scharr
Today I spoke with Brittany. She worked hard to research many difficult questions I had, relating to deposits made many years ago. She was a pleasure to work with.
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October 2023 by Norbert Maron
I would like to thank KERLINE PRINCIVIL for all her help yesterday and today!! She was very very knowledgeable on what I needed!! THANK YOUR BRIGHTSTAR CREDIT UNION MARGATE for having a great member service representative..I have been a member since 1997.
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September 2023 by Victor Po
Another financial institution that is full of lies. I first reached out for an auto loan on a purchase. They couldn't do it because it's out of state. They said I could refinance if I bought it with someone else, at a rate close to 6%. I was told the rate is good for 90 days. I bought the car with a different lender. Once the car was registered to me, I reached back out to BCU. I was approved for the loan, but the rate went up to 7%. You can never trust anything a bank says. Thanks Aundrae...
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September 2023 by Jeffrey Rozan
Overdraft fees are BEFORE the account hits 0 not after. So if you get close to zero they will send two or three "Statement Description:COURTESY PAY". To make sure you are negative. Without those overdraft charges account would still be positive because I timed it to the last penny. Guess you get fined for going below 30 bucks or something. Awful and SAD ! Of me for only having 30 bucks and the bank for charging two fees to put me negative when I was never negative ever in the first place !
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August 2023 by Pat Marks
My experience with BrightStar was fabulous. Kerline was kind,patient and very knowledgeable. If your looking for a great bank BrightStar is the best.
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May 2023 by Joy Gutierrez
We had a great experience with Kerline! She helped us apply for an auto loan and was so patient with us. She walked us through the process step by step. We love Brightstar and will continue to use it as our main bank!
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May 2023 by Baron Waller
Kerline was VERY HELPFUL with helping me establish my accounts and establishing my online banking presence. I would recommend her to anyone. Great job!
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May 2023 by Le Evans
If I had negative stars I’d give it to them. The newer teller also known as BCO; she lacks customer service skills, very dismissive, and avoidant. The individual did not acknowledge me, nor her mistake. Instead, another teller asked the supervisor to fix BCO’s error(one hour later). Consequently, Brittany allowed my money to sit elsewhere, before someone else rectified her shortcomings.Sincerely,Miss it was only $20
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April 2023 by Tanya Brown
I called for assistance and must say I was assisted by Brittany, she was amazing in navigating me on the website with a friendly voice and a wonderful mannerism. Great job ?
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March 2023 by Creative Designs
I called customer service today for some assistance with my online login. I spoke with the representative named Brittany. She was extremely helpful!! She was VERY patient and walked me through the steps that led to my success of logging in to my account. She is definitely an asset to your company!!!!Thank you
