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January 2024 by Andrew Soto
Horrible customer service , giving customers attitude and refusing to take another persons reservation when I was there and actually saying the don’t care
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October 2023 by Stephanie A.
I reserved a vehicle through the Uber app, not for Uber rides but for personal use. The pickup process was quick and easy. We were assisted by the manager Alex. He was very professional and provided excellent customer service. I would definitely recommend this location.
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April 2023 by Kyle I.
Had a reservation for a van at 10:00 AM. It's currently 11:45 AM and I'm still at the facility.It took Mike behind the counter 20 minutes just to check me in when there was no one else in the building.The van's lights were left on overnight (allegedly) which killed the battery.The old white man who works "maintenance" was asked to jump the battery and literally was standing around staring at the van and jumper cables for over 10 minutes. When he actually started to jump the car he touched the wrong +/- and sparks started flying.I actually have a video of this because I felt like I was in a sitcom.I'm sitting here in the lobby waiting to cancel and have been for the past 15 minutes.
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September 2021 by Robert Miller
The black gentleman was a tremendous help with getting me a truck. I was having trouble with my card and he was pleasant, and patient with all the trouble that I was having.
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July 2021 by Bella S.
Careful with this company....actually stay away from this building period! We rented our vehicle through Priceline for Avis and was charged....however we also got charged through Budget!!!! How does that happen?????? We never reserved anything with them or even spoke to anyone from Budget! Their computers are literally feet away from each other and I know the Avis rep who helped us tried some funny business with our card! I know the owner is in on this and we are now having to waste time fighting this charge which was completely different from our Avis charge!!!! These thieves probably get away with this pretty often but not with us! Stay clear of Avis and Budget, they are the same and will charge you twice and hope you don't notice it on your credit card statement! Oh and the best part.....After we used our credit card there we had three fraudulent charges we had to dispute at other places like Home Depot and a cell phone company....y'all like to take people's cards huh? Ok we will be the last people y'all do this to!
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April 2021 by Robert King
The black gentleman was a tremendous help with getting me a truck. I was having trouble with my card and he was pleasant, and patient with all the trouble that I was having.
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October 2020 by J C.
If I could give NEGATIVE stars I would. This place treated me AWFUL in my experience, and did not honor my reservation made way in advance AND confirmed! I reserved a truck 1 MONTH IN ADVANCE. I then booked movers and paid that in ADVANCE. I had already confirmed with BUDGET TRUCK 2 days before the moving day, which was a one way rental. They called me 3 hours before my pick up time and CANCELED ON ME. I already had my movers paid for so I was stuck. THEY DID NOTHING TO HELP ME FIND A REPLACEMENT TRUCK AND NEVER RETURNED MY MANY MANY CALLS! What a joke! I then had to pay DOUBLE for a last minute one way UHAUL truck. Don't waste your time and money. Unbelievable. Definitely go with Uhaul. They were so helpful and awesome. They went above and beyond, especially the one in Sunrise.
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October 2020 by Sergio Aicardi
Lisa and Alex are very professional and a pleasure to work with. I rented a big truck for a move to the West coast for a reasonable price. They were one of the few that offered a truck a liftgate. There was a little mix up about what time the location was open on Saturday for my drop off date but Lisa stayed late and accepted my drop off to accommodate the fact that I drove here from the West Coast to drop it off. Thank goodness she did because otherwise I don't know what I would have been able to do. Thank you again Lisa, and Alex for being a pleasure to work with. I'll be coming back in the future if I ever need a moving truck or car rental.
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August 2020 by Uval Lubarsky
Quick speedy and friendly.
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December 2019 by Gary M.
I wouldn't even give it one star but it won't let me give them no stars so I have to put one star up but , Very poor customer service Alex Edmond has. I made reservations almost a week in advance. I didn't hear anything until the day of pick up. I go there and they do not have my pick up truck. They tell me I can travel 30 minutes to 40 min Each way just to pick up the vehicle that I Reserved for here.Not sure but they had all day to have the vehicle brought from the other place to this place. They were on successful in doing it. Alex Edmond didn't even try and work with me and didn't even act like he gave a s**** Do yourself a favor and go to enterprise which is right down the street and they are willing to bend over backwards to make you happy.
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August 2019 by Jon C.
We made a reservation using a 3rd party site to learn once we arrive that the reservation could not be honored because of an administrative restriction (reservation was not in the driver's name). As a result of this restriction, we were forced to complete the rental at a higher rate. Fine. We were travelling to Miami from Ft. Lauderdale and needed the rental. Upon returning the rental, we're told we are being charged an even higher rate! When we made the original reservation, we ordered to return at 5pm but now we were told that we were being charged an additional day because we returned the car too late--the difference was another $60! Be careful with this location because what you expect to pay will likely be inflated.
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May 2019 by Zohan Team
Worst experience!!!
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March 2019 by Steven
Horrible location, stay away at all cost!!!! Will tell you your insurance doesn't cover the rental and will try to sell you their $25+ a day insurance. When you decline they say they need proof of insurance and that the vehicle is cover which is a fair request. Showed my proof of insurance and called them as well. Still refused to rent the vehicle saying my agent is wrong. I was told these Are corporates rules. Called corporate and was told otherwise. Are you kidding me??? I don't have time for these shinnanighans. Save yourself some time and aggravation and find a different place to rent from.
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January 2019 by Brenda S.
Arrived for my rental and received super friendly customer service. All went down hill thereafter during the drop-off. A very angry, bitter and rude agent who seemed bothered had me feeling so nervous by his abrupt mannerism as he snapped the car rental keys from my hands and rubbed against my shoulder as he exited to park the rental. He didn't even inspect the car upon the return. He drove it off at a very sudden speed. Made me so nervous that my sunpass was left behind and two weeks later am dealing with my sunpass parading all over as they hadn't even noticed my sunpass was in their possession. Luckily, a very nice Canadian didn't appreciate me treated as such and stood by my side and said to me, "it is a very uncomfortable and extremely rude way of doing business here with this company. Shake it off and have yourself a pleasant day." I will never rent from here again. Oh, and by the way, when I called to check on my Sunpass, no one answered and I had to drive there to check if they had my sunpass. No one seemed to really care. All they told me was, "your sunpass has been to West Palm Beach, the Fort Lauderdale airport and who knows where else. That car hasn't been here for some time." Geez, thanks. Maybe, if you wouldn't have such rude agents, a proper inspection upon my return would have helped me realize that my sunpass was left behind. Jerks!
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December 2018 by LeeAnn Mendoza
Just rented a car from them for a week. Nice clean car and they were very nice and friendly. Best and cheapest price in the area. After I thought I got all out of the car and left. Very smooth and easy return. I got a call that I had left one of my canes and sun glasses. That was so nice of them to call me. And I had no car to pick up at the time so they said they would hold my items for me. Now that is nice and good service I say. Next time I am in town I will definitely rent from them again. Also having Amazon Prime I was able to get a 20% discount. So that made the rental even better. If you need a rental this is the best in town.