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November 2023 by gary borzilleri
I have been taking our SUV's to Giant Tire since last year. Bob was always honest, fair, generous and the work that was performed was always great. Earlier this year, I bought Tires for my SUV. I was told that because my tires were wearing evenly, an Alignment was not necessary at that time. I brought my SUV back in August to finally get an Alignment and have my tires balanced and I asked if they could evaluate the front end and let me know if everything was okay. I was told that everything looked good, except for the upper Control Arms. They told me that there is no need to get an Alignment if I was going to have the Control Arms replaced. They ordered the control arms and I brought my SUV back in September to have them replaced. I had the day off and decided to wait.My SUV was brought into the shop and sat in the bay for roughly 2 hours. The Mechanic assigned started to work on my SUV. He didn't seem very friendly, so I kept my distance. It took the Mechanic most of the morning to install both control arms. By 1pm, the mechanic went to lunch and when he returned my SUV was finally put on the Alignment Rack. My SUV was on the Rack for 20 minutes. I do know that a full Alignment if done thoroughly takes longer than that. The mechanic then decided to drive my car. Usually Bob will drive and check the cars out. The mechanic decided to go on a joy ride with my SUV. When He returned I paid the Bill and left.I then noticed that there was grease on my rug and door panel inside and on the outside. I drove out and right away I heard a noise coming from the front end. I took my SUV back and I was told that a metal cap from the Ball Joint on the left side was wedged between the brake caliper and the rotor. The mechanic that drove the car was too busy with the joy ride to hear the noise from the front end. It was removed and I left. The car did not feel good driving, as if the Alignment was totally off. I decided to take the car to another place to get a second opinion. They called me and told me that while trying to align the car, they noticed that the Caster was giving negative numbers and told me that the new Control Arms were installed on the wrong sides. I was very upset and bothered by this, how could someone who supposedly knows what their doing make such a stupid mistake, especially when the Control Arms are marked left and right. I told them to go ahead and fix the issue and make it right. They fixed the problem and realigned the car. It is driving 100% better now.I probably should of brought the Car back to have Giant fix it, but I was very mad about this and I didn't want to start anything and I knew that it would turn into an argument and I wasn't sure if I can trust them to fix the issue. I also figured out that when my car was on the Alignment Rack, that an alignment could not have been done on the car. He would have seen the same negative readings as the other shop, and should not have released the car. I still believe that they are very nice there, but they should evaluate their Mechanics and not let a car leave without being thoroughly looked over so this doesn't keep happening. This could have ruined my tires and or cause an accident.
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November 2023 by Gary B.
I have been taking our SUV's to Giant Tire since last year. Bob was always honest, fair, generous and the work that was performed was always great. Earlier this year, I bought Tires for my SUV. I was told that because my tires were wearing evenly, an Alignment was not necessary at that time. I brought my SUV back in August to finally get an Alignment and have my tires balanced and I asked if they could evaluate the front end and let me know if everything was okay. I was told that everything looked good, except for the upper Control Arms. They told me that there is no need to get an Alignment if I was going to have the Control Arms replaced. They ordered the control arms and I brought my SUV back in September to have them replaced. I had the day off and decided to wait.My SUV was brought into the shop and sat in the bay for roughly 2 hours. The Mechanic assigned started to work on my SUV. He didn't seem very friendly, so I kept my distance. It took the Mechanic most of the morning to install both control arms. By 1pm, the mechanic went to lunch and when he returned my SUV was finally put on the Alignment Rack. My SUV was on the Rack for 20 minutes. I do know that a full Alignment if done thoroughly takes longer than that. The mechanic then decided to drive my car. Usually Bob will drive and check the cars out. The mechanic decided to go on a joy ride with my SUV. When He returned I paid the Bill and left.I then noticed that there was grease on my rug inside, door panel and on the outside. I drove out and right away I heard a noise coming from the front end. I took my SUV back and I was told that a metal cap from the Ball Joint on the left side was wedged between the brake caliper and the rotor. The mechanic that drove the car was too busy with the joy ride to hear the noise from the front end. It was removed and I left. The car did not feel good driving, as if the Alignment was totally off. I decided to take the car to another place to get a second opinion. They called me and told me that while trying to align the car, they noticed that the Caster was giving negative numbers and told me that the new Control Arms were installed on the wrong sides. I was very upset and bothered by this, how could someone who supposedly knows what their doing make such a stupid mistake, especially when the Control Arms are marked left and right. I told them to go ahead and fix the issue and make it right. They fixed the problem and realigned the car. It is driving 100% better now.I probably should of brought the Car back to have Giant fix it, but I was very mad about this and I didn't want to start anything and I knew that it would turn into an argument and I wasn't sure if I can trust them to fix the issue. I also figured out that when my car was on the Alignment Rack, that an alignment could not have been done on the car. He would have seen the same negative readings as the other shop, and should not have released the car. I still believe that they are very nice there, but they should evaluate their Mechanics and not let a car leave without being thoroughly looked over so this doesn't keep happening. This could have ruined my tires and or cause an accident.
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October 2023 by Glenn Wiley
Very good experience with this tire shop. I had a flat tire, but did not want to replace the tire. They were able to use a plug the hole (not on the sidewall). Quick and reasonably priced.
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October 2023 by Janette Welch
I believe God put Giant Tire in my path! I am a senior citizen and thanks to them, and their honesty and their patience, I have a car to drive! Thank you Giant Tire! I really can’t thank you enough for your kindness!
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October 2023 by Kevin Burke
John is the MAN and Max took the best care of my vehicle with kindness and professionalism. Hall of Fame guys
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September 2023 by Steve
Excellent service, definitely family owned and operated, no job too small mentality. I took my trailer tire in for service, they happily mounted my tire on it and charged me a fair price. As a consumer this resonates with me, and I would not hesitate to now take my 3 cars here for service.
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August 2023 by Kathy W.
They took great care of me & my car when I broke down on a Saturday morning. Had my car back to me on Tuesday which is not bad given they're closed on Sunday. Although I don't live in that area I would still recommend them.
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July 2023 by Ricardo G.
Been going to bob and Lynn for years, honestly the best place to go for car/truck service, and if you don't need it, they won't tell you you need one....
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July 2023 by livi dalmau keller
Honest, reliable and affordable. Lynn is great
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June 2023 by Rae'Jeania C. Nunes-Francis
AMAZING customer service. Very Professional & hospitable. My dealership sent me and I don’t live in the area, BUT i will definitely keep this business in mind when needing Auto Care again. Thank you so much!Services: Brakes
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June 2023 by Anthony Davila
I love the quality of service received here at this shop, I recommend any one who wants the honest truth and price come visit "Bob" you will be satisfied with his service, I will continue to come to this shop for many more years just because of how well I was treated here.Service: Tires
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May 2023 by Joe B.
The adage goes you can have only two out of the three; quick, cheap or good. These guys were all three and pleasant to boot. Highly recommend.
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May 2023 by Rym karakaya
Do not come here to change tires because they constantly change the price, liars and fraudulent tradesmen
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April 2023 by Mary Kahn
I had a screw in my tire, and my tire pressure light was on. I needed to get it fixed before heading home, and I spotted Giant Tire. It was about 4:30, but Bob fit me into the schedule. My experience was very positive!! My tire was efficiently repaired, and I enjoyed my wait in the office. Bob and his employees were happy and pleasant! I will recommend Giant Tire, without hesitation!Mary KahnService: Tires
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April 2023 by Big Mac
Brought my vehicle in for a serpentine belt. Whatever they did, they broke something and offered to put in an entire engine free labor if I paid for the engine. Bob bought a bad engine with my money and now will not fix the issue. All I get is the run around every time I call.Service: Engine repair