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November 2023 by Nancy K.
I love my 3-year-old Lexus SUV brought it in today for maintenance and waiting. They have great customer service here, wonderful restrooms LOL and massage chairs. My only complaint is that it's freezing in here thank God I had a little jacket in my car.
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October 2023 by Bob K.
We have purchased 2 used vehicles here and are always treated respectfully and professionally. All our interactions were positive. Not a typical rip off dealership. They offer fair prices and good service. The service department also treats customers well.
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September 2023 by Sean Romeo
Just bought my 6th Lexus and 3rd from JM Lexus. I won't go to any other place. No hassles and fair prices. Eric was amazing.JM also has a great service dept. Clean loaner cars and reasonable prices too. Never thought I would get a set of tires from a dealer since most are over priced.You will like JM Lexus. Every person I encountered there are super nice and makes anything car related a pleasant experience.
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September 2023 by Lorna James
I would like to first off thank JM Lexus for marvelous customer service and superb customer care. Most importantly I would like to thank Reggie Leo for being very informative during my purchase and very supportive throughout the whole transaction. He was phenomenal. He kept in contact with me and let me know what was going on every step of the way. Reggie was by far one of the best car salesman I have ever dealt with in my life. And I would recommend him to everyone. His report card grade from me is a 10/10 for an eternity. Another satisfied customer checking in for JM Lexus.
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September 2023 by Bob Marley
Hands down that was the best car buying experience I ever had. Shane was extremely knowledgeable and friendly. He patiently went through the inventory based on my budget and taste as well as pointed out financing specials that I was not aware of. The ease of my purchase was very refreshing from my other auto purchases in the past. I would highly recommend Shane and the team at JM Lexus
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September 2023 by Jessica Marc
I could not have asked for a better car shopping experience.Francisco H was our direct contact and went above and beyond to ensure we got exactly what we wanted. He was personable. He paid attention to details and funny. Seriously, what else could you ask for?!? More importantly, they were EXTREMELY UPFRONT and pricing, cost and dealer fees ( which they don’t have )! I’m so happy we made the 30 miles drive to this dealership. Thank you again Fransisco and JM Lexus!
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August 2023 by Steve B.
Good service, no hard sell. Like most people I'm no a fan of car dealers. However, I'll be purchasing my next car from JM Lexus too.
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August 2023 by Jennifer Morisseau
I would like to thank Reggie for helping me throughout this process. He maintained communication and answered every question I had. Wonderful service! I never felt rushed at any point and helping me get my car on time from the delivery process to signing my paperwork. Thank you so much Reggie I am loving my new baby ?
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August 2023 by Susan Gambon
The best car buying experience we have ever encountered. The sales staff were friendly, knowledgeable and good confidence builders. We also worked with the parts department and the service department who could not have been more helpful and friendly. We will definitely recommend JM to our friends and family.
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August 2023 by Lynda B.
We had a great experience with Sales Manager, Paul Mompremier. He was transparent, efficient, professional and very knowledgeable about ALL the vehicles at JM Lexus. He made the overall process easy and stress-free.We traded our 2020 Range Rover for a 2024 NX 350 Lexus, and we have no regrets. We will definitely recommend JM Lexus to friends and family. Lynda and Andrew
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August 2023 by kimi l.
I made an appointment for oil change and a loaner car @7:30 am with Casey who is titled "Express Service Consultant"I could not leave there in an hour. ( I ended up comings to work late ...)Oil change was $141 for my lease car which I did not know. If I had known that, I would have gone to a quicker place with a better price (with better service). Furthermore when I went to pick up around 5:30 pm, my Express Service Consultant was already gone. I ended up waiting outside over an hour. I had been forgotten. I was very disappointed. The only time they were nice to me when I bought (lease) a car from them.
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August 2023 by Samuel S.
My wife and I had shopped around for a replacement vehicle once our Explorer started giving us issues. I decided Im not going the same route and will buy a brand known for reliability. Enter Lexus.From the minute you walk in, you're greeted by the friendly woman at the front desk, who linked me up with my sales person, Paul Mompremier. Paul was very knowledgeable on the vehicle, showed me the differences between them, and let me test drive the ones I was interested in. When it came to the pricing and the options we could add, he didnt push a single thing on me and explained what each package was and the pros/cons. He went above and beyond when I forgot my license plate (which ended up not being handed to us by the last dealer) and saved me a TON on a transfer. Hes very personable and was great showing my wife the car (with our toddler going crazy over it) and reviewing the features with her.At the end, we drove away in our new RX series. Everyone from start to finish is SUPER friendly, knowledgeable, easy to work with, greets you with a smile, and makes the entire process smooth.We will definitely be coming back here and glad to be part of the Lexus family! Thank you again Paul!
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July 2023 by Eugene Hogan
I would like to personally thank JM Lexus and staff but most importantly Paul. This was a very long time coming. I’ve been an admirer of JM Lexus for many years and happy to finally be apart of the family. Paul went beyond to get my deal done. We didn’t know if it would happen but, Paul and the finance department made it happen and I’m so grateful. Paul kept me informed step by step. Paul provided me with the best Customer Service which I look at closely from working in Customer Service for over 15 years. I will recommend Paul and JM Lexus 100 X over. I’m apart of the JM Lexus family as long as I have breath. THANK YOU PAUL AND JM LEXUS ⭐️⭐️⭐️⭐️⭐️.
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July 2023 by johanny allen
A great service from my arrival easy and fast to drop the car and a very nice welcome from a polite guys who was taking care of my car folder and up second floor waiting at the lounge with a delicious moka café watching tv and wow they have a putting green there ! Then I enjoy it!Everything was top! A clean car back!Superbe service teams Lexus!!
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July 2023 by H Z
This dealership is awesome. Sales person Dan Wilson helped us test drive three cars before we finally made our purchase. He was very patient and helped us through the whole process, which was very smooth. The website of this dealer is also well organized and designed. You can see the features and corresponding prices of each car straightforward. All has made this purchase experience very smooth and pleasant. Highly recommend!
