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March 2024 by shenel coburn
Amazing customer service Sheba went above and beyond to help me today she was so amazing
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March 2024 by L3monpop Productions
Opening an account with We Florida Financial was exceptionally painless experience thanks to the clerk assisting me through the arduous journey.Thank-You Ms.Neera! ✨️
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February 2024 by Ricardo Bocicaut
Thank you so much for your help Alex Ortega, you really assisted me into setting up the Autopay and always maintained contact either through phone calls or emails. Your diligence assured us we were in good hands. I hope We Florida Financial consider you for a promotion because you have represented them with great professionalism.
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February 2024 by Christy
Worst availability to make payments and pretty much zero customer service available. Texts, emails....all go unanswered. Calling takes HOURS and extensions they give you don't work.
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February 2024 by Cocktails Miami
Sheba was my bank clerk and she has such a great presence about her. It made my banking smooth and easy!! Thanx We for such a great experience. Thanx Sheba !!
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February 2024 by William
Great credit union! I recently applied for an auto loan. Orlando did a fantastic job guiding me through the whole process.
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February 2024 by Natalie
Don’t call or text this place they won’t answer the texts & put you on hold for hours until you hang up
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January 2024 by Jason 3308
Awful bank that can't communicate. Don't bank here unless you are ok with a non functional website and staff that dosent care.
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January 2024 by Esther
Somebody need to answer the phone when the customer call
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December 2023 by Kaye W
This should have been a 1-star review but Deena saved you this morning. I have been EXTREMELY disappointed with the service I have been provided lately. I have been with the WE Financial since it was ‘peoples credit union’. I opened a business account in October than I have not been able to access since. I have sent over 25text messages with no response. Have called more than 14times. Wait times over 1hr.I called this morning to close my accounts but got Deena who fixed my login issue within 5mins. She also updated my info & requested that my debit card is shipped.Deena deserves a kudos & raise.
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December 2023 by Roger Schalk
I've been a member for many !!! years and have paid off multiple loans, car boat etc., I always had excellent customer service. What in the world has changed, getting emails that my payment is not posted and late when the money has been taken from my checking account. Hold time is outrageous over an hour, Chat bubble does not work message is "live" representative is not available, please call, who has an hour to sit on hold to only get some sarcastic representative. Where did the customer service go?
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December 2023 by Kenneth Cooper
My encounter with David was a very positive experience. He was personable, engaging and understanding. His customer service skills were impeccable. He is to be commended for having a great personality.
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December 2023 by Patricia R.
if I could give a minus I would. they are nearly impossible to contact. I held on hold for over an hour to find why I was being a service charge. oh...a maintenance charge. today I was locked out of my account and I was #46 in the queue. I gave up. I can't spend my day waiting for a business to get around to helping me. The AI looped me around for over 30 minutes to change my password, stating my information was incorrect. I've had them over 20 years, paid off a mortgage from them, have a savings and checking. they are a horror. I admit I told the agent they were incompetent and she was holding her temper. I'm sure it's hard on the employees as well. I will be exiting that bank in January, I don't believe they are going to improve.
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December 2023 by Kurt S
The client service is the best I have ever had. We had a tight deadline to pick up a plane and needed the loan to close fast. Alex and all the other's involved were top notch. They went above and beyond to make it happen! After shopping around they had the best rates as well. HIGHLY RECOMMEND!!!!!
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December 2023 by SMHGA
Best interest rate I got with having over 800 credit score. Interest rate is 6.39% and currently this is what they are giving to most people (Nov. 22 2023). Great online service with your advisor, can’t say much on local bank offices.
