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December 2023 by Jen
If I could leave 0 stars, I would. Extremely rude and unprofessional pharmacy staff. There were 3 working, the phone kept ringing. The woman helping me told me.we weren't in Network, hmm do your research first before telling a patient that one. These people don't follow HIPAA guidelines. The bathrooms were god awful. It looked like they weren't clean in over 2 weeks. The abundance of trash around and throughout the store was so bad! How about putting a garbage can outside the front door? Or is that too much to care for?
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December 2023 by William Peterson
They need to hire more help & train them............ Hence why lines are so long and there losing customers in pharmacy!!!!!
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November 2023 by dylan lolley
0 STARS! Rude and SLOW!! Multiple people working in the pharmacy and still slow! Will barely acknowledge that the phone is ringing!! Pharmacy pick up lines slow inside and outside!! Have to wait an hour for pick up even with three people in line. When you do get up there. They are snobby and rude and unfriendly. They are not passionate about their jobs. And most of the time they will not even talk to you at all. They give inaccurate information about prescription status. Will not tell you the truth about where your prescription transfer are going and found out that CVS had given me false information from another pharmacy. Also when they pick up the phone after an hour on hold they are rude and not friendly! 0 STARS!! Shouldn't have to wait forever in drive thru line and they are still rude.
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October 2023 by Jim Streicher
Absolutely the worst. I picked up my wife's prescription but failed to check it out, only to discover upon arriving home that instead of 120 pills, she only received 30. To add insult to injury, when she called, first she was disconnected after waiting on hold for 10 minutes, then had to wait another 10 minutes before they finally answered.
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October 2023 by A A
Finally able to get my sons cough medicine in stock after several days of him being sick and this is the way they stick and leave a label on the bottle. They also did not include a measuring cup.
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August 2023 by Miiss T
Everytime I go to this pharmacy I never can get my medicine the same day. They always say we have to order your medicine and then it takes days for the medicine to actually arrive and they always have a long, slow moving line. I will no longer use this pharmacy.
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August 2023 by Dudley Rick
Called the pharmacy on Saturday to fill my wife's monthly prescription, was told that it would be 2 hrs before it will be ready for pickup after 2 hrs. Went to cvs and then was told that they did not have the required medication for the prescription. I informed them that you could have notified us before we made the trip up there. I asked how could I get her medication at the other cvs, she told that I'd have call the doctors office and get them to transfer it to another cvs. I said it Saturday and the doctors office was closed , her response was just "oh well". Being retired military I'm very limited on my options of where to get medication and cvs has always been a problem always thinkng they can tell you what you can and cant take like their the doctor. If can move your medication to a small local pharmacy do it dont give them your business if you can help it
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August 2023 by Scott Snyder
Rude. Takes forever to talk to pharmacy staff..Often 15 minutes on hold. My doctor said he hates to call because he often has to wait 30 minutes!! Always out of my diabetes medication
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May 2023 by Christine O.
Terribly slow service. Every time I have to join this line, I contemplate why I haven't switched pharmacies.
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May 2023 by Lisa G
I should have read reviews before choosing this place to fill scripts. It's pretty stunning to see consistent 1 star reviews for this particular pharmacy and yet their bad management continues. Our one star is related to the incompetent staff and indigent pharmacist working Wed 4/19 in the evening. Doctor sent the script to CVS Monday, and we arrived Wednesday to only find it had not been filled. The employee was very slow and then advised we needed to wait 45 minutes. We left and came back with 10 minutes before the store closed. For another script, we asked them to run a discount card (Good Rx) and the staff member complained that it would take too long. In his words "there are too many steps" and then he stated -- we can't run it. It's 8 minutes before we close. Would the staff member not want the best price for his script??We then asked to speak the manager which was the pharmacist on staff and that was just as bad. The gentleman was rude, no customer service at all, and not a good representative for CVS. We ended up leaving our script there. We will take our business to Publix 45 minutes away because at least they have good staff and food customer service. Yes, that still matters today! CVS is like what you'd get with socialized medicine. Awful.
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April 2023 by Danielle Perkins
Used telehealth whom I may say is great and you don't have to leave the house......I got three scrips to treat a sinus and eye infection sent to CVS Marianna FL. My fiance went to pick up the meds a hour after they were called in and was told that due to fake prescriptions being written under the doctor I seen an his inability to contact the doctor or telehealth I needed to have the prescriptions transfered to Walmart in the morning now mind you this was at 8:20pm. I called the company told them what happened and they transferred the prescription for me and said that they were always available 24/7 and he most likely never attempted because they would have definitely flagged that grand of a violation of federal law. So I cannot believe this place is still open really and am going to file a complaint with whom ever I can find.
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April 2023 by Jess
No greeting or good bye. No one offered to help you. Dirty Kleenex left on the front counter where items are ring up. Employees on their phone completely ignoring you while they're sending text messages. No one offers to show you where items are. This does not include Minute Clinic which is polite, friendly, and professional always. I've had about 2 great employees there that smile and make you feel welcome. Other than that the service is below par. Do better Marianna CVS!
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March 2023 by Angela M
Worst customer service from a pharmacy in the history of ever. There isn't a low enough rating offered.
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March 2023 by Brittany M.
I've always used this pharmacy and have never had any issues until today. The lady that worked the drive thru window "Mrs Lynn" with short white/blonde hair was very rude from the start. I told her I was there to pick up my daughters prescription, She took my card to process the payment and shut the window. Well I totally forgot about a second prescription I was there to get as well. So when she opened the window back up I told her I needed to get another prescription and she rolled her eyes and said, "I could've processed that all at one time". She gets the second prescription and processes the payment and hands it to me and says have a nice day in a rude way rolling her eyes yet again as I drove off. I don't know if I'll be returning to this CVS.
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February 2023 by Jessy Harlow
By far the worst pharmacy in Jackson County fl. I waited in the drive thru pick up line for over 45 minutes for my prescription to be filled because they where wrapped around the building when I got to the window they slammed the gate down in my face and put up a sign that stated they where closed for lunch until 2p.m. their was a line of cars behind me waiting for their prescription as well. When I went back after I got told my prescriptions where ready on the app and got told by the workers they where not ready and that it would be an hour before they could fill them.
