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February 2024 by Derick D.
First federal is a terrible bank I have had nothing but problems from the start with a mortgage I called this bank so I could deal with someone local and it routed me to a bank in Georgia which i didn't find out till my loan closed the tried to take a thousand out of the seller funds for down payment without telling me which I ended up having to redo my contract to fix they sold my loan to a new company and I was happy till a month later and they sent me a letter saying I should pay them my first payment after I called and confirmed I no longer needed to pay first federal I am reporting them to the bbb and all the other bureaus to investigate them they are con artists that don't stop even when Your done with them
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December 2023 by Walter Brettel
We're a custom home builder in Tallahassee, our customers and us love using Regina at 1st Federal Bank. She's fast and efficient and we know she can work through challenges.
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December 2023 by Shilpan Dalal
Excellent staff, service and friendly environment. Thank you team First Federal Bank.
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September 2023 by amanda schulte
Always so helpful with my grandfather
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April 2023 by dennis watkins
Wonderful people great place to bank!
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February 2023 by Scott Watkins
I've been in this branch a total of two times. Once to open my account, and once 19 days later (today), to close my account.When I opened the account, I told the account specialist that my wife and I were big on using the app, as well as online banking. She told me that to use it, she would have to set it up first in the backend, then email me the credentials to begin using it. She said would email me by end-of-dat. Ok. No biggie.That email never came. So I called the following Tuesday (both morning and afternoon). Nobody ever answered the phone, so myblast attempt I left a voicemail requesting a call-back. Three days later (Friday) still no email or call back, so I again called (multiple times) with no answer each time, and left another voicemail with a sense of urgency that she please call back. The next day (Saturday) no call, but I received a copy/paste email stating that in order to use online banking, go to the company's main webpage and click on 'online banking' (duh). Was unable to register/setup/use anything online, nor setup the app.Called again the following week, again during diffierent times of day. Never once heard from anyone.So 19 days later, I visit the branch. No surprise, the account specialist who opened my account and promised to email me, was sitting in her office. Do you think when she saw me, that she came out to try and salvage the situation or even just say hi? Nope. Maybe she doesn't remember me. Possible. But one thing's for sure: she doesn't care about my wife and I, nor our money. Which is fine. I'm sure there are other banks out there that do. =/
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June 2022 by Alaina McHugh
Regina is the best! Made my home buying experience super easy! She took the time to answer all of my questions and she is so sweet! I 100% recommend going to see Regina if you are looking for a mortgage.
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June 2022 by Emily Harris
Great place to work!
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April 2021 by Idella Martinez
Thanks to First Federal Bank (this specific one...lol) I'm a homeowner now. Mrs. Regina is such an amazing woman to work with! She was able to put me in programs so I would not have to pay out of pocket for my down payment on my home & took the extra mile to do all the paperwork! If I could do it all over again I will forever stick with First Federal & the first person I would go to is Mrs. Regina. THANK YOU!
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April 2020 by Michelle Springer Hendrix
Best customer service in town!
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January 2020 by carerite pharmacy
friendly and knowledge staff, they always call you by my name and have a smile as well. Amazing bank with wonderful staff. thank you